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Unbabel in e-commerce
What do you like best about the product?
Our agents can speak to all our customers through Unbabel. They understand what customers want and can generate an appropriate response.
What do you dislike about the product?
Sometimes the processing seems to take longer, causing doubts as to whether the translation is being processed properly. In the end, however, these always do come through properly.
What problems is the product solving and how is that benefiting you?
Unbabel helps our agents understand customer queries in their own language. From here, we can help customers with ‘foreign’ languages with the problems and issues.
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Promised much more than it delivered
What do you like best about the product?
To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved.
On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively.
On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively.
What do you dislike about the product?
We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively.
In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.
Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects.
In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.
Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects.
What problems is the product solving and how is that benefiting you?
Unbabel was supposed to help both with our support team translations (on tickets) and simultaneously with our Help Centre (FAQ article) content translations. The former worked very well, the latter, not so well. We have eventually determined that we cannot proceed with Unbabel beyond the first year due to the latter issue.
Unbabel customer support team are responsible and supportive.
What do you like best about the product?
I have great experience from the business discussion until the post support. The account managers , developers and customer support teams are resourceful and very responsibe towards my requests.
I am very happy with the services and their professionalism.
I am very happy with the services and their professionalism.
What do you dislike about the product?
There were a hiccups of delaying the translation experience that is affecting my real time customer support, perhaps the team could look into it and make improvements.
What problems is the product solving and how is that benefiting you?
I could provide multi lingual support to my customer's inquiries without communication barriers.
The service is great
What do you like best about the product?
The service and follow up from UnBabel is great.
What do you dislike about the product?
no comments for the moment, I like nBabel.
What problems is the product solving and how is that benefiting you?
Try to solve the shortage of multi-lingual talent and resource. UnBabel provide the integrated service with SF which is very convenient to us.
very useful
What do you like best about the product?
we use unbabel to translate our language case, it is very useful
What do you dislike about the product?
not much, I didn't feel dislike to the unbabel
What problems is the product solving and how is that benefiting you?
it helped us translate our language cases
A Cost-Effective Translation Solution with Satisfying Results and Responsive Customer Success Team
What do you like best about the product?
I am thoroughly impressed with Unbabel's effectiveness as a translation tool. It has proven to be an invaluable asset for our company, providing accurate and reliable translations. The cost-effectiveness of Unbabel is a standout feature, offering exceptional value for the services provided. Even with the basic tier, the quality of translations meets our expectations, making it a budget-friendly solution. The customer success team's responsiveness has been commendable, ensuring a smooth user experience.
What do you dislike about the product?
While Unbabel is generally a robust tool, there are a few areas where improvements could be made. The customer support team sometimes takes a considerable amount of time to identify the root cause of certain issues and propose solutions. Additionally, despite the existence of a glossary for the translation engine, we have observed instances where it is overlooked, leading to inaccuracies. There have also been occasional bugs that prevent Unbabel from delivering translations directly to end users. However, it is worth noting that the system still ensures delivery to agents, allowing them to manually forward the translations. Despite these minor drawbacks, our overall satisfaction with Unbabel remains high.
What problems is the product solving and how is that benefiting you?
Unbabel addresses several key challenges in providing efficient and multilingual customer service. One of the primary problems Unbabel is solving is the cost-effectiveness of maintaining a diverse and multilingual customer support team. Traditional models often require hiring native speakers for various languages, which can be both costly and logistically challenging.
With Unbabel, we can have customer support in a wide array of languages without the need for a dedicated team of native speakers for each language. The cost savings are significant, making it an attractive solution for companies seeking to expand their global reach without incurring prohibitive expenses.
Moreover, it provides us the flexibility to offer customer support in any language without being constrained by the availability of native speaker agents at all times. This is particularly advantageous for providing 24/7 support. When native speakers are offline, we redirect customer requests to available agents, ensuring a continuous and responsive customer service experience, round-the-clock.
With Unbabel, we can have customer support in a wide array of languages without the need for a dedicated team of native speakers for each language. The cost savings are significant, making it an attractive solution for companies seeking to expand their global reach without incurring prohibitive expenses.
Moreover, it provides us the flexibility to offer customer support in any language without being constrained by the availability of native speaker agents at all times. This is particularly advantageous for providing 24/7 support. When native speakers are offline, we redirect customer requests to available agents, ensuring a continuous and responsive customer service experience, round-the-clock.
Very qualitative translation and easy to use
What do you like best about the product?
Easiness of use for our agents - quality of the translation (driving better CSAT than natives)
Thanks to unbabel our CS organisation has gained efficiency and quality.
Thanks to unbabel our CS organisation has gained efficiency and quality.
What do you dislike about the product?
The feature is lacking language enhauncement (example : sentence in english to be translated not of a very good level = bad finale translation
What problems is the product solving and how is that benefiting you?
Organisational efficiency, better quality and lower costs
High return on investment
What do you like best about the product?
Ease of implementation, quality of translation and high return on investment
What do you dislike about the product?
Long resolution for bug fixing. Unbabel could have a faster resolution.
What problems is the product solving and how is that benefiting you?
Unbabel helps scale the business to different locales
It is great experience with Unbabel
What do you like best about the product?
Ease of use and good customer support from Unbabel team
What do you dislike about the product?
I don't see anything I dislike. It is too much easy to use.
What problems is the product solving and how is that benefiting you?
Help us to translate English to different local languages like Japanese and Korean.
Offering Support in multiple languages made easy
What do you like best about the product?
Unbabel is very easy to use, and the translations seem to be on-point for the more technical support tickets as well, which is a big upside.
Putting everything live was also no problem (install this and that, login there, and done).
Putting everything live was also no problem (install this and that, login there, and done).
What do you dislike about the product?
At the moment, we're completely satisfied with the service.
What problems is the product solving and how is that benefiting you?
The problem that Unbabel is solving is that not all our engineers speak Japanese, Chinese, Korean, German, Spanish, and English. Nor do all our customers speak English, so a translation service lets everybody speak in a language their comfortable with.
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