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Easy, seamless and a quality service!
What do you like best about the product?
A seamless integration with Zendesk that "just works". Easy to install and get up and running, and then it's a set and forget from there when using the Zendesk plug-in which was also recently updated and looks amazing! The Unbabel team are fantastic to work with, always responsive and wanting to improve accuracy and personalisation with our brand and vocabulary/terminology.
What do you dislike about the product?
We don't really experience many issues with Unbabel at all. After some initial tweaking to our vocabulary glossary the accuracy is high and the speed is very fast.
What problems is the product solving and how is that benefiting you?
An easy to use localisation service for customer support emails via Zendesk.
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With Unbabel we have more flexibility as a business
What do you like best about the product?
We are no longer dependent on native speaker advisors to handle customer claims. Our Customer Experience agents help customers in different languages providing more freedom to allocate native speaker agents where they are needed the most. This translates into shorter waiting times and overall a better customer experience for our users.
What do you dislike about the product?
The German language could be improved in terms of the quality of the translations.
What problems is the product solving and how is that benefiting you?
Shorter waiting times for our users and an overall improved customer experience
Great Tool for Translation
What do you like best about the product?
The integration with Zendesk is seamless and easy to manage from the admin side of things. Translations are accurate, which allows us to communicate with our customers in many languages. Also, while I don't need to reach out to their customer happiness team very often, their support is super prompt and effective. When a service such as Unbabel has great support, it gives me confidence to continue using them in the future.
What do you dislike about the product?
I cannot think of anything I dislike about Unbabel.
What problems is the product solving and how is that benefiting you?
Providing email support in many languages across the globe is a huge benefit to increasing our global footprint. Customers prefer getting help in their native language, and with Unbabel, we're able to provide that.
Great partnership and great support
What do you like best about the product?
The communication nd the support from the Unbabel team has been excellent from the very beginning of our experience.
What do you dislike about the product?
As with any platform, certain changes or feature enhancements would be welcome. Some of these would be very specific to our needs. However, all our suggestions are always well received and actioned if possible.
What problems is the product solving and how is that benefiting you?
The benefits of being flexible and allowing us to serve our customers during long hours of operation with scalability, without compromising on the expected quality of the conversations.
Recommendations to others considering the product:
Consider the service if you are looking to expand the language base required for your customers. The service will allow you to scale and reach out to your wider customer base. The accounts team will do everything for you to make your new efforts a success.
the perfect tool to help you scale for multi-language support operations
What do you like best about the product?
easy to use,
quick onboarding processes
quick onboarding processes
What do you dislike about the product?
dashboards and portals could be improved
What problems is the product solving and how is that benefiting you?
manual uploading of help centre content translated in multiple languages
supporting languages that have no native speaking agents available
support operations with backlogs
supporting languages that have no native speaking agents available
support operations with backlogs
A seamless way to scale your language operations!
What do you like best about the product?
- Being able to quickly and easily scale language operations on a need basis and see rapid improvements to critical metrics (CSAT, response time, etc.)
- Working with the Unbabel team has been great: super fast and efficient support team, attentive account managers, open-minded product team, etc.
- The Zendesk integration, effortless to set up and seamless for users and customers
- Working with the Unbabel team has been great: super fast and efficient support team, attentive account managers, open-minded product team, etc.
- The Zendesk integration, effortless to set up and seamless for users and customers
What do you dislike about the product?
- Some occasional translations are not up to par, and it could be interesting to implement a process allowing us to easily report these instances directly from the tool where Unbabel was set up (eg. Zendesk)
What problems is the product solving and how is that benefiting you?
We were able to expand our language support to 7 days a week across not only email but also chat (thanks to the Zendesk chat integration) and to ensure constant coverage for these languages by removing the need to create language-specific shifts. We know that we also can rapidly add support for new languages should the need arise, vs. having to hire and train enough native speakers to build a proper shift, which can take a lot of time and resources.
Unbabel helped us scale and adapt
What do you like best about the product?
The fact that we can expect top-level translation services in a seamless process took the cake. The attention that Unbabel took to address translational questions was also encouraging.
What do you dislike about the product?
As we grew and grew, we were concerned about long-term costs and if we could sustain it - and whether or not Unbabel could support other channels/means of communication.
What problems is the product solving and how is that benefiting you?
We've been able to expand internationally to other markets for smaller brands without needing to train entirely new teams on products and processes. Unbabel allowed us to react and adapt faster than traditionally possible before.
Fast expansion to many countries!
What do you like best about the product?
I love that it got integrated into our platform and it didn't affect our workflow. Suddenly our English-speaking team could support so many languages.
What do you dislike about the product?
Making sure that the translations are aligned with the company's vocabulary requires a bit of work and reviewing at first. The Unbabel team is lovely and always extremely helpful and assisted with all our requests.
What problems is the product solving and how is that benefiting you?
Unbabel has made it possible for our team to expand our customer support to 10 non-English Speaking countries in just a couple of months. We didn't have enough volume from certain languages to justify hiring full-time native-speaking employees and Unbabel was a great solution. We are happy with the decision of working with Unbabel.
Customer focused
What do you like best about the product?
Unbabel provides Innovative & forward-thinking tooling for companies with large customer service environments.
What do you dislike about the product?
The scalability of their solutions and the integration possibilities in other softward solutions.
What problems is the product solving and how is that benefiting you?
Service effiency issues and costs optimazations
Great product, even better integration with Zendesk
What do you like best about the product?
Zendesk integration & their support/account managers
What do you dislike about the product?
Honestly, nothing I can think of - I've had nothing but a good experience and have been using the product for several years.
What problems is the product solving and how is that benefiting you?
We need to interact with customers in several languages; Unbabel covers all of them and a lot more. We've used other translation services in the past, but their Zendesk integration has been a game-changer. It's saved us a ton of time and enables us to provide faster resolutions for our customers.
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