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very useful
What do you like best about the product?
we use unbabel to translate our language case, it is very useful
What do you dislike about the product?
not much, I didn't feel dislike to the unbabel
What problems is the product solving and how is that benefiting you?
it helped us translate our language cases
A Cost-Effective Translation Solution with Satisfying Results and Responsive Customer Success Team
What do you like best about the product?
I am thoroughly impressed with Unbabel's effectiveness as a translation tool. It has proven to be an invaluable asset for our company, providing accurate and reliable translations. The cost-effectiveness of Unbabel is a standout feature, offering exceptional value for the services provided. Even with the basic tier, the quality of translations meets our expectations, making it a budget-friendly solution. The customer success team's responsiveness has been commendable, ensuring a smooth user experience.
What do you dislike about the product?
While Unbabel is generally a robust tool, there are a few areas where improvements could be made. The customer support team sometimes takes a considerable amount of time to identify the root cause of certain issues and propose solutions. Additionally, despite the existence of a glossary for the translation engine, we have observed instances where it is overlooked, leading to inaccuracies. There have also been occasional bugs that prevent Unbabel from delivering translations directly to end users. However, it is worth noting that the system still ensures delivery to agents, allowing them to manually forward the translations. Despite these minor drawbacks, our overall satisfaction with Unbabel remains high.
What problems is the product solving and how is that benefiting you?
Unbabel addresses several key challenges in providing efficient and multilingual customer service. One of the primary problems Unbabel is solving is the cost-effectiveness of maintaining a diverse and multilingual customer support team. Traditional models often require hiring native speakers for various languages, which can be both costly and logistically challenging.
With Unbabel, we can have customer support in a wide array of languages without the need for a dedicated team of native speakers for each language. The cost savings are significant, making it an attractive solution for companies seeking to expand their global reach without incurring prohibitive expenses.
Moreover, it provides us the flexibility to offer customer support in any language without being constrained by the availability of native speaker agents at all times. This is particularly advantageous for providing 24/7 support. When native speakers are offline, we redirect customer requests to available agents, ensuring a continuous and responsive customer service experience, round-the-clock.
With Unbabel, we can have customer support in a wide array of languages without the need for a dedicated team of native speakers for each language. The cost savings are significant, making it an attractive solution for companies seeking to expand their global reach without incurring prohibitive expenses.
Moreover, it provides us the flexibility to offer customer support in any language without being constrained by the availability of native speaker agents at all times. This is particularly advantageous for providing 24/7 support. When native speakers are offline, we redirect customer requests to available agents, ensuring a continuous and responsive customer service experience, round-the-clock.
Very qualitative translation and easy to use
What do you like best about the product?
Easiness of use for our agents - quality of the translation (driving better CSAT than natives)
Thanks to unbabel our CS organisation has gained efficiency and quality.
Thanks to unbabel our CS organisation has gained efficiency and quality.
What do you dislike about the product?
The feature is lacking language enhauncement (example : sentence in english to be translated not of a very good level = bad finale translation
What problems is the product solving and how is that benefiting you?
Organisational efficiency, better quality and lower costs
High return on investment
What do you like best about the product?
Ease of implementation, quality of translation and high return on investment
What do you dislike about the product?
Long resolution for bug fixing. Unbabel could have a faster resolution.
What problems is the product solving and how is that benefiting you?
Unbabel helps scale the business to different locales
It is great experience with Unbabel
What do you like best about the product?
Ease of use and good customer support from Unbabel team
What do you dislike about the product?
I don't see anything I dislike. It is too much easy to use.
What problems is the product solving and how is that benefiting you?
Help us to translate English to different local languages like Japanese and Korean.
Offering Support in multiple languages made easy
What do you like best about the product?
Unbabel is very easy to use, and the translations seem to be on-point for the more technical support tickets as well, which is a big upside.
Putting everything live was also no problem (install this and that, login there, and done).
Putting everything live was also no problem (install this and that, login there, and done).
What do you dislike about the product?
At the moment, we're completely satisfied with the service.
What problems is the product solving and how is that benefiting you?
The problem that Unbabel is solving is that not all our engineers speak Japanese, Chinese, Korean, German, Spanish, and English. Nor do all our customers speak English, so a translation service lets everybody speak in a language their comfortable with.
Great Product and Great people to work with
What do you like best about the product?
Unbabel has a really good and emterprise ready solution that fullfills all/most of our needs. Combined with a great team to work with who have solid business understanding made the all experience very smooth.
What do you dislike about the product?
Nothing specific to report back here as our working experience with Unbabel as a product and a team was just great
What problems is the product solving and how is that benefiting you?
Translating different languages into English
Translating our Product Documentation
Translating our Product Documentation
Supporting us in our offer of high-quality multi-language customer service
What do you like best about the product?
Unbabel has enhanced our our capability to provide reliably high-quality customer support in multiple languages, which has improved the experience we provide to our customers and the extent to which our teams in different locations can support each other. The team at Unbabel has been incredibly helpful in helping us to make a success of our Unbabel implementation, and to respond to our ongoing needs.
What do you dislike about the product?
No major dislikes: where we have encountered challenges, the Unbabel team has been very supportive in helping us to overcome them.
What problems is the product solving and how is that benefiting you?
By using Unbabel, we have been able to leverage English-language customer support resources around the world in offering a multi-language capability: our agents receive the customer's email translated to Engglish, they then compose an English-language response that is then translated into the customer's language, to a very high standard, securely, and customised to meet our specific translation requirements (for example, treating words differently if occuring in product names versus general text). We have also used this capability to provide knowledgebase articles in multiple languages, as well as for secure translation of internal text.
Unbabel for Zizzi
What do you like best about the product?
Unbabel's integration with Zendesk is a standout feature for me. It streamlines our customer support process by providing seamless and efficient translations, allowing us to assist customers who speak languages we may not be fluent in. The ability to translate both our responses and the customer's inquiries ensures clear communication and enhances the overall customer experience.
What do you dislike about the product?
While Unbabel offers valuable translation services, there are a few areas where improvement is needed. Firstly, the accuracy of translations can sometimes be inconsistent, and it may not always catch typos made by us or the customers resulting in weird translations.
Additionally, the quality of Finnish translations could be enhanced to meet our specific needs.
Additionally, the quality of Finnish translations could be enhanced to meet our specific needs.
What problems is the product solving and how is that benefiting you?
Unbabel is a valuable solution that addresses several critical challenges within our organization. Firstly, it significantly enhances the efficiency of our customer service operations by providing seamless language translation. This eliminates the need to allocate agents based on their language proficiency, streamlining our scheduling process and allowing for more agile resource allocation. Overall, Unbabel's capabilities are instrumental in optimizing our customer support workflows and ensuring a more efficient and customer-centric service.
Great customer experience and support
What do you like best about the product?
User friendly interface
Experienced tech support and account management - great customer relationship
Experienced tech support and account management - great customer relationship
What do you dislike about the product?
They could keep adding new features to keep enhacing the service
What problems is the product solving and how is that benefiting you?
Helping non-speakers agents to reply to members of our community
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