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Great Product and Great people to work with
What do you like best about the product?
Unbabel has a really good and emterprise ready solution that fullfills all/most of our needs. Combined with a great team to work with who have solid business understanding made the all experience very smooth.
What do you dislike about the product?
Nothing specific to report back here as our working experience with Unbabel as a product and a team was just great
What problems is the product solving and how is that benefiting you?
Translating different languages into English
Translating our Product Documentation
Translating our Product Documentation
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Supporting us in our offer of high-quality multi-language customer service
What do you like best about the product?
Unbabel has enhanced our our capability to provide reliably high-quality customer support in multiple languages, which has improved the experience we provide to our customers and the extent to which our teams in different locations can support each other. The team at Unbabel has been incredibly helpful in helping us to make a success of our Unbabel implementation, and to respond to our ongoing needs.
What do you dislike about the product?
No major dislikes: where we have encountered challenges, the Unbabel team has been very supportive in helping us to overcome them.
What problems is the product solving and how is that benefiting you?
By using Unbabel, we have been able to leverage English-language customer support resources around the world in offering a multi-language capability: our agents receive the customer's email translated to Engglish, they then compose an English-language response that is then translated into the customer's language, to a very high standard, securely, and customised to meet our specific translation requirements (for example, treating words differently if occuring in product names versus general text). We have also used this capability to provide knowledgebase articles in multiple languages, as well as for secure translation of internal text.
Unbabel for Zizzi
What do you like best about the product?
Unbabel's integration with Zendesk is a standout feature for me. It streamlines our customer support process by providing seamless and efficient translations, allowing us to assist customers who speak languages we may not be fluent in. The ability to translate both our responses and the customer's inquiries ensures clear communication and enhances the overall customer experience.
What do you dislike about the product?
While Unbabel offers valuable translation services, there are a few areas where improvement is needed. Firstly, the accuracy of translations can sometimes be inconsistent, and it may not always catch typos made by us or the customers resulting in weird translations.
Additionally, the quality of Finnish translations could be enhanced to meet our specific needs.
Additionally, the quality of Finnish translations could be enhanced to meet our specific needs.
What problems is the product solving and how is that benefiting you?
Unbabel is a valuable solution that addresses several critical challenges within our organization. Firstly, it significantly enhances the efficiency of our customer service operations by providing seamless language translation. This eliminates the need to allocate agents based on their language proficiency, streamlining our scheduling process and allowing for more agile resource allocation. Overall, Unbabel's capabilities are instrumental in optimizing our customer support workflows and ensuring a more efficient and customer-centric service.
Great customer experience and support
What do you like best about the product?
User friendly interface
Experienced tech support and account management - great customer relationship
Experienced tech support and account management - great customer relationship
What do you dislike about the product?
They could keep adding new features to keep enhacing the service
What problems is the product solving and how is that benefiting you?
Helping non-speakers agents to reply to members of our community
Product is simple and efficient
What do you like best about the product?
I love that the translation of incoming and outgoing messages is handled so quickly
What do you dislike about the product?
You are not able to send a new outgoing message that is translated to a recipient . This would be a nice app upgrade to consider in the future
What problems is the product solving and how is that benefiting you?
Unbabel is helping us use a tool to assist with interacting members in different languages without needing to add headcount to our team
A smart translation solution!
What do you like best about the product?
Flexible integrations with multiple CRMs
Innovation and creativity of the developers
Responsiveness of the Account manager and happiness team.
Innovation and creativity of the developers
Responsiveness of the Account manager and happiness team.
What do you dislike about the product?
It is a bit pricy compared to the markets but with this difference you get innovative and prompt services.
Reporting might need more revamp
Reporting might need more revamp
What problems is the product solving and how is that benefiting you?
Multilingual customer support and inbound translations
Lovely team and amazing customer service !
What do you like best about the product?
Unbabel has allowed us to make the most of our Care team. We're no longer blocked by language skills, making the experience more seamless for our customers. As well as making the translation of our Help center articles easy. We can now focus on providing more quality replies and improving our knowledge base.
What do you dislike about the product?
We still have some bugs from time to time, but the customer happiness team is always super reactive and provides either a solution, alternative or explanation to the problem as soon as possible. Our point of contact have always been attentive to our need and made sure to present the best options.
What problems is the product solving and how is that benefiting you?
We have WW clients, but is wasn't easy to find customer care agents who would speak all the languages needed, plus it wasn't the most cost effective solution. It has really helped is manage the volume better and improve the communication with our client's. Also, we've been able to translation our Help center articles faster.
A Game-Changer for Multilingual Communication
What do you like best about the product?
User-Friendly Interface
One of the first things that struck me about Unbabel was its user-friendly interface. Even if you're not tech-savvy, you'll find it incredibly easy to navigate. The clean design and intuitive layout make it accessible to users of all ages and backgrounds.
Accurate Translations
The most critical aspect of any translation tool is, of course, the quality of translations it provides. In this regard, Unbabel shines brightly. It consistently delivers accurate and coherent translations across a wide range of languages. Whether I'm translating a simple phrase or a complex document, I can trust Unbabel to get it right.
Multilingual Support
One of the standout features of Unbabel is its extensive language support. It covers a vast array of languages, including both widely spoken ones and less common ones. This makes it an invaluable tool for anyone dealing with diverse linguistic needs.
Real-Time Translation
For those moments when you need to engage in a live conversation with someone who speaks a different language, Unbabel offers real-time translation capabilities. The speed and accuracy with which it translates spoken language are truly impressive and have saved me from numerous communication hurdles.
Cost-Effective
When it comes to pricing, Unbabel offers excellent value for the quality of service it provides. There are various subscription options available, catering to different usage needs, and they are competitively priced compared to other premium translation tools on the market.
One of the first things that struck me about Unbabel was its user-friendly interface. Even if you're not tech-savvy, you'll find it incredibly easy to navigate. The clean design and intuitive layout make it accessible to users of all ages and backgrounds.
Accurate Translations
The most critical aspect of any translation tool is, of course, the quality of translations it provides. In this regard, Unbabel shines brightly. It consistently delivers accurate and coherent translations across a wide range of languages. Whether I'm translating a simple phrase or a complex document, I can trust Unbabel to get it right.
Multilingual Support
One of the standout features of Unbabel is its extensive language support. It covers a vast array of languages, including both widely spoken ones and less common ones. This makes it an invaluable tool for anyone dealing with diverse linguistic needs.
Real-Time Translation
For those moments when you need to engage in a live conversation with someone who speaks a different language, Unbabel offers real-time translation capabilities. The speed and accuracy with which it translates spoken language are truly impressive and have saved me from numerous communication hurdles.
Cost-Effective
When it comes to pricing, Unbabel offers excellent value for the quality of service it provides. There are various subscription options available, catering to different usage needs, and they are competitively priced compared to other premium translation tools on the market.
What do you dislike about the product?
Customization Options
While Unbabel offers an impressive array of features, I would have appreciated a bit more in terms of customization. Although it does allow you to adjust the tone and style of translations to some extent, more advanced customization options would be a welcome addition.
While Unbabel offers an impressive array of features, I would have appreciated a bit more in terms of customization. Although it does allow you to adjust the tone and style of translations to some extent, more advanced customization options would be a welcome addition.
What problems is the product solving and how is that benefiting you?
Global Communication: The tool enables people from diverse linguistic backgrounds to communicate seamlessly
Cultural Understanding: Effective communication is not just about words; it's about understanding cultural nuances and context. Unbabel helps bridge the cultural gap by providing translations that are not only accurate but also culturally sensitive, promoting a deeper understanding between individuals and cultures.
Cost Savings: Traditional translation services can be expensive and time-consuming Unbabel offers a cost-effective alternative, reducing the need for hiring professionals. This cost savings can be significant for businesses and individuals alike.
Efficiency and Productivity: In business settings, Unbabel enhances efficiency by allowing employees to work with international colleagues and clients without the delays associated with language barriers. This improved productivity can lead to increased revenue and growth.
Cultural Understanding: Effective communication is not just about words; it's about understanding cultural nuances and context. Unbabel helps bridge the cultural gap by providing translations that are not only accurate but also culturally sensitive, promoting a deeper understanding between individuals and cultures.
Cost Savings: Traditional translation services can be expensive and time-consuming Unbabel offers a cost-effective alternative, reducing the need for hiring professionals. This cost savings can be significant for businesses and individuals alike.
Efficiency and Productivity: In business settings, Unbabel enhances efficiency by allowing employees to work with international colleagues and clients without the delays associated with language barriers. This improved productivity can lead to increased revenue and growth.
Great user friendly product
What do you like best about the product?
How easy and simple to use the Unbabel products are.
What do you dislike about the product?
One of the downsides of Unbabel is the fact that it doesn't translate jpegs which is something that we need on a daily basis.
What problems is the product solving and how is that benefiting you?
We have currently overhauled our support teams and Unbabel has and is helping us supporting our customers and merchants globally.
A Timely and Responsive Translation Service
What do you like best about the product?
We have been utilising the translation services provided by Unbabel at our workplace for a while now. Overall, we have found their service characterised by quick response times, approachability, and a demonstrated willingness to improve where possible.
Their systems handle translation requests swiftly, and when we submit translation feedback, these are handled promptly with detailed responses and concrete actions.
Moreover, the team at Unbabel has consistently shown a friendly and approachable attitude. They are always receptive to our inquiries and responsive to any specific requirements or instructions we provide. This level of communication has fostered a positive working relationship between our teams.
Despite occasional challenges, Unbabel has demonstrated a genuine willingness to address these concerns and improve where possible. They have been receptive to our feedback and have taken steps to ensure our expectations are met to the best of their ability.
Their quick response times, friendliness, and willingness to improve make them valuable partners for our translation needs.
Their systems handle translation requests swiftly, and when we submit translation feedback, these are handled promptly with detailed responses and concrete actions.
Moreover, the team at Unbabel has consistently shown a friendly and approachable attitude. They are always receptive to our inquiries and responsive to any specific requirements or instructions we provide. This level of communication has fostered a positive working relationship between our teams.
Despite occasional challenges, Unbabel has demonstrated a genuine willingness to address these concerns and improve where possible. They have been receptive to our feedback and have taken steps to ensure our expectations are met to the best of their ability.
Their quick response times, friendliness, and willingness to improve make them valuable partners for our translation needs.
What do you dislike about the product?
There have been occasional translations that did not meet the quality standards, which slipped through the quality assurance safety nets. However, as mentioned, the team has been responsive and collaborative in finding concrete solutions. We appreciate the proactive and solution-oriented approach.
What problems is the product solving and how is that benefiting you?
Unbabel is solving the challenge of providing multilingual customer support, which significantly benefits us by allowing us to support customers in a broader range of languages. With Unbabel's support, we can assign our customer support heroes to handle a multitude of multilingual support queries, enabling us to assist more customers faster. The service eliminates language barriers and helps us deliver the right expertise to every customer, no matter from which market our customer is.
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