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Product is simple and efficient
What do you like best about the product?
I love that the translation of incoming and outgoing messages is handled so quickly
What do you dislike about the product?
You are not able to send a new outgoing message that is translated to a recipient . This would be a nice app upgrade to consider in the future
What problems is the product solving and how is that benefiting you?
Unbabel is helping us use a tool to assist with interacting members in different languages without needing to add headcount to our team
A smart translation solution!
What do you like best about the product?
Flexible integrations with multiple CRMs
Innovation and creativity of the developers
Responsiveness of the Account manager and happiness team.
Innovation and creativity of the developers
Responsiveness of the Account manager and happiness team.
What do you dislike about the product?
It is a bit pricy compared to the markets but with this difference you get innovative and prompt services.
Reporting might need more revamp
Reporting might need more revamp
What problems is the product solving and how is that benefiting you?
Multilingual customer support and inbound translations
Lovely team and amazing customer service !
What do you like best about the product?
Unbabel has allowed us to make the most of our Care team. We're no longer blocked by language skills, making the experience more seamless for our customers. As well as making the translation of our Help center articles easy. We can now focus on providing more quality replies and improving our knowledge base.
What do you dislike about the product?
We still have some bugs from time to time, but the customer happiness team is always super reactive and provides either a solution, alternative or explanation to the problem as soon as possible. Our point of contact have always been attentive to our need and made sure to present the best options.
What problems is the product solving and how is that benefiting you?
We have WW clients, but is wasn't easy to find customer care agents who would speak all the languages needed, plus it wasn't the most cost effective solution. It has really helped is manage the volume better and improve the communication with our client's. Also, we've been able to translation our Help center articles faster.
A Game-Changer for Multilingual Communication
What do you like best about the product?
User-Friendly Interface
One of the first things that struck me about Unbabel was its user-friendly interface. Even if you're not tech-savvy, you'll find it incredibly easy to navigate. The clean design and intuitive layout make it accessible to users of all ages and backgrounds.
Accurate Translations
The most critical aspect of any translation tool is, of course, the quality of translations it provides. In this regard, Unbabel shines brightly. It consistently delivers accurate and coherent translations across a wide range of languages. Whether I'm translating a simple phrase or a complex document, I can trust Unbabel to get it right.
Multilingual Support
One of the standout features of Unbabel is its extensive language support. It covers a vast array of languages, including both widely spoken ones and less common ones. This makes it an invaluable tool for anyone dealing with diverse linguistic needs.
Real-Time Translation
For those moments when you need to engage in a live conversation with someone who speaks a different language, Unbabel offers real-time translation capabilities. The speed and accuracy with which it translates spoken language are truly impressive and have saved me from numerous communication hurdles.
Cost-Effective
When it comes to pricing, Unbabel offers excellent value for the quality of service it provides. There are various subscription options available, catering to different usage needs, and they are competitively priced compared to other premium translation tools on the market.
One of the first things that struck me about Unbabel was its user-friendly interface. Even if you're not tech-savvy, you'll find it incredibly easy to navigate. The clean design and intuitive layout make it accessible to users of all ages and backgrounds.
Accurate Translations
The most critical aspect of any translation tool is, of course, the quality of translations it provides. In this regard, Unbabel shines brightly. It consistently delivers accurate and coherent translations across a wide range of languages. Whether I'm translating a simple phrase or a complex document, I can trust Unbabel to get it right.
Multilingual Support
One of the standout features of Unbabel is its extensive language support. It covers a vast array of languages, including both widely spoken ones and less common ones. This makes it an invaluable tool for anyone dealing with diverse linguistic needs.
Real-Time Translation
For those moments when you need to engage in a live conversation with someone who speaks a different language, Unbabel offers real-time translation capabilities. The speed and accuracy with which it translates spoken language are truly impressive and have saved me from numerous communication hurdles.
Cost-Effective
When it comes to pricing, Unbabel offers excellent value for the quality of service it provides. There are various subscription options available, catering to different usage needs, and they are competitively priced compared to other premium translation tools on the market.
What do you dislike about the product?
Customization Options
While Unbabel offers an impressive array of features, I would have appreciated a bit more in terms of customization. Although it does allow you to adjust the tone and style of translations to some extent, more advanced customization options would be a welcome addition.
While Unbabel offers an impressive array of features, I would have appreciated a bit more in terms of customization. Although it does allow you to adjust the tone and style of translations to some extent, more advanced customization options would be a welcome addition.
What problems is the product solving and how is that benefiting you?
Global Communication: The tool enables people from diverse linguistic backgrounds to communicate seamlessly
Cultural Understanding: Effective communication is not just about words; it's about understanding cultural nuances and context. Unbabel helps bridge the cultural gap by providing translations that are not only accurate but also culturally sensitive, promoting a deeper understanding between individuals and cultures.
Cost Savings: Traditional translation services can be expensive and time-consuming Unbabel offers a cost-effective alternative, reducing the need for hiring professionals. This cost savings can be significant for businesses and individuals alike.
Efficiency and Productivity: In business settings, Unbabel enhances efficiency by allowing employees to work with international colleagues and clients without the delays associated with language barriers. This improved productivity can lead to increased revenue and growth.
Cultural Understanding: Effective communication is not just about words; it's about understanding cultural nuances and context. Unbabel helps bridge the cultural gap by providing translations that are not only accurate but also culturally sensitive, promoting a deeper understanding between individuals and cultures.
Cost Savings: Traditional translation services can be expensive and time-consuming Unbabel offers a cost-effective alternative, reducing the need for hiring professionals. This cost savings can be significant for businesses and individuals alike.
Efficiency and Productivity: In business settings, Unbabel enhances efficiency by allowing employees to work with international colleagues and clients without the delays associated with language barriers. This improved productivity can lead to increased revenue and growth.
Great user friendly product
What do you like best about the product?
How easy and simple to use the Unbabel products are.
What do you dislike about the product?
One of the downsides of Unbabel is the fact that it doesn't translate jpegs which is something that we need on a daily basis.
What problems is the product solving and how is that benefiting you?
We have currently overhauled our support teams and Unbabel has and is helping us supporting our customers and merchants globally.
A Timely and Responsive Translation Service
What do you like best about the product?
We have been utilising the translation services provided by Unbabel at our workplace for a while now. Overall, we have found their service characterised by quick response times, approachability, and a demonstrated willingness to improve where possible.
Their systems handle translation requests swiftly, and when we submit translation feedback, these are handled promptly with detailed responses and concrete actions.
Moreover, the team at Unbabel has consistently shown a friendly and approachable attitude. They are always receptive to our inquiries and responsive to any specific requirements or instructions we provide. This level of communication has fostered a positive working relationship between our teams.
Despite occasional challenges, Unbabel has demonstrated a genuine willingness to address these concerns and improve where possible. They have been receptive to our feedback and have taken steps to ensure our expectations are met to the best of their ability.
Their quick response times, friendliness, and willingness to improve make them valuable partners for our translation needs.
Their systems handle translation requests swiftly, and when we submit translation feedback, these are handled promptly with detailed responses and concrete actions.
Moreover, the team at Unbabel has consistently shown a friendly and approachable attitude. They are always receptive to our inquiries and responsive to any specific requirements or instructions we provide. This level of communication has fostered a positive working relationship between our teams.
Despite occasional challenges, Unbabel has demonstrated a genuine willingness to address these concerns and improve where possible. They have been receptive to our feedback and have taken steps to ensure our expectations are met to the best of their ability.
Their quick response times, friendliness, and willingness to improve make them valuable partners for our translation needs.
What do you dislike about the product?
There have been occasional translations that did not meet the quality standards, which slipped through the quality assurance safety nets. However, as mentioned, the team has been responsive and collaborative in finding concrete solutions. We appreciate the proactive and solution-oriented approach.
What problems is the product solving and how is that benefiting you?
Unbabel is solving the challenge of providing multilingual customer support, which significantly benefits us by allowing us to support customers in a broader range of languages. With Unbabel's support, we can assign our customer support heroes to handle a multitude of multilingual support queries, enabling us to assist more customers faster. The service eliminates language barriers and helps us deliver the right expertise to every customer, no matter from which market our customer is.
Keeps desired formatting for projects, very good tech support, excellent quality - fast
What do you like best about the product?
I use Unbabel primarily for translating a newsletter generated on Mailchimp to other languages. It is very easy to create my newsletter in English, download the HTML file and upload that to Unbabel for translation - all while keeping the original format. (I'm absolutely not tech-savvy in any way). But in general for things that don't require any special formatting you can just copy and paste your text into the box and it comes back in the language you select - straight forward.
In addition to how easy it is to use, the turn around time is actually alot faster than advertised and the tech support is helpful and responsive. Those two points are quite important to me since alot of my work is time sensitive.
Several team members at my organisation share the Unbabel account and we can easily track who is translating what project, the % of translation left to use for that period, user management can be done by one of our staff.
On the whole I would recommend this service. I also regularly use human translation and interpretation, google translate, DeepL pro and Unbabel is probably the best for anyone doing comms that needs a reasonible turn around time at a high quality.
In addition to how easy it is to use, the turn around time is actually alot faster than advertised and the tech support is helpful and responsive. Those two points are quite important to me since alot of my work is time sensitive.
Several team members at my organisation share the Unbabel account and we can easily track who is translating what project, the % of translation left to use for that period, user management can be done by one of our staff.
On the whole I would recommend this service. I also regularly use human translation and interpretation, google translate, DeepL pro and Unbabel is probably the best for anyone doing comms that needs a reasonible turn around time at a high quality.
What do you dislike about the product?
The service that we have is to translate English to 5 different languages (and not from other languages to English). If I could change anything, I would recommend getting your top two languages translated to your main working language - rather than just have your main working language translated to other languages. For example, we work mainly in English and regularly translate to Spanish - our service is English to Spanish. But next time I would order the service that allows translation from Spanish to English too.
This has nothing to do with Unbabel and everything to do with the package we selected. We didn't realise what we needed until we started using Unbabel, especially since we have been growing as an organisation this year. Again, this was just poor planning on our part and nothing to do with Unbabel.
This has nothing to do with Unbabel and everything to do with the package we selected. We didn't realise what we needed until we started using Unbabel, especially since we have been growing as an organisation this year. Again, this was just poor planning on our part and nothing to do with Unbabel.
What problems is the product solving and how is that benefiting you?
The biggest timesaver is Unbabel's ability to maintain the original format of documents that I submit to the system. Otherwise, I would have to create a separate re-formatted document for each language audience, which would take a significant amount of time.
Great solution for support translations
What do you like best about the product?
I like how easy it's to translate tickets from our users and how easy it's to translate tickets in English to any language.
What do you dislike about the product?
I wouldn't call it dislike. I believe that in the future features that are missing will be added and will increase the value of Unbabel by far
What problems is the product solving and how is that benefiting you?
Unbabel integrates with our CRM provider and allow us to translate articles/tickets fast and their translations are very high quality
Unbabel in customer support is useful, but could improve in some languages
What do you like best about the product?
Very quick and convenient to use, works very well in most languages
What do you dislike about the product?
in some languages it is very inaccurate and can cause funny errors :)
What problems is the product solving and how is that benefiting you?
Translating customer emails
Good support systyem
What do you like best about the product?
The colleagues at Unbabel and how they listen to our feedback, improve the product and find solutions to our issues.
What do you dislike about the product?
There is no document translation so if our customers send us documents they cannot be translated by Unbabel.
What problems is the product solving and how is that benefiting you?
Unbabel helps us with the language support of our customers even in case of our customer service colleagues don't speak the language.
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