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Great product that allows us to support international customers across multiple languages.
What do you like best about the product?
Easy to use and integrate with Zendesk and the every day work when we interact with international customers.
What do you dislike about the product?
Canceling translations has to go through an email direct to Unbabel which sometimes can be late to cancel and provides a poor experience for the customers.
What problems is the product solving and how is that benefiting you?
Helping the frontline support team maintain the optimal SLO while supporting international merchats across multiple languages.
Excellent for Multilingual Support
What do you like best about the product?
Great partnership. Unbable has allowed us to expand our multilingual support at a lower cost. We no longer need native speaking agents to support our multiple languages. We now are able to support multiple languages in our lower cost sites.
What do you dislike about the product?
We have not have any negative feedback regarding this tool.
What problems is the product solving and how is that benefiting you?
Multilanguage support by agents that are not native to the language.
Good quality, instant and secure translations
What do you like best about the product?
I used Unbabel for Japanese to English translations. Translations were delivered instantly and with good quality. I had peace of mind while using sensitive data which was crucial for my use case. All in all it's a very good product and recommended for quality of translations and handling of sensitive data.
What do you dislike about the product?
Cost and lead time for onboarding new language pairs. Turnaround time for bug fixing. Lack of an API for software integration.
What problems is the product solving and how is that benefiting you?
Instant translation from Japanese to English while securely handling sensitive data.
Very positive
What do you like best about the product?
- quick
- overall good quality
- easy to use
- easy to train others about it
- overall good quality
- easy to use
- easy to train others about it
What do you dislike about the product?
- sometimes it does not send in 1 min time frame and my team is not sure what to do. Sometimes they use other translator system or sometimes keep sending messages and then customer is getting more then 1 reply
- have limitation so cannot replace human in 100%
- they not always inform about issues with the system - they are supprise when I report it to them sometimes
- cannot translat epictures which are included in messages form customers. Message is translated but if in the picture is important info in foreign language -agents do not understand it
- have limitation so cannot replace human in 100%
- they not always inform about issues with the system - they are supprise when I report it to them sometimes
- cannot translat epictures which are included in messages form customers. Message is translated but if in the picture is important info in foreign language -agents do not understand it
What problems is the product solving and how is that benefiting you?
we can have more EN agents to reply to customers form different countives without hiring native speakers internally. We benefited in 2 ares: - no need to hire natvie speakers - less cost
Unbabel to the rescue
What do you like best about the product?
Speed of translations, and integration with Zendesk is helpful, competitive costs
What do you dislike about the product?
Would love to get a few product enhancements and improved reporting capabilities
What problems is the product solving and how is that benefiting you?
Unbabel saves me a lot of money when offering support in multiple languages. Offering 24/7 support in many languages is cost, challenging to scale and creates a dependency. Keeping Native speakers on staff isn't always efficient, and you need to train newbies constantly. Unbabel offers a solution to these challenges.
Easy and Accurate
What do you like best about the product?
Incredibly easy to use and very accurate translations.
What do you dislike about the product?
I don't currently have any developmental feedback for Unbabel.
What problems is the product solving and how is that benefiting you?
It helps support the languages where we don't have enough agents coverage.
Unbabel have been a joy to work with
What do you like best about the product?
The level of support and openness to trying things out has been incredible from day one. Evelyn and the team have displayed a perfect blend of professionalism, speed and friendliness, making each interaction a pleasure.
What do you dislike about the product?
More clarity on timelines for integrations with specific systems would be great. We'd benefit from having a clearer idea of if/when integrations will be prioritised by Unbabel so that we can better manage our expectations and make measured decisions.
What problems is the product solving and how is that benefiting you?
Unbabel are working closely with us to identify the best solution to support our user marketing comms, sent via our CRM platform, Braze. As there's no existing integration currently in place, they've taken time and care to listen to our use cases and come up with ways to meet those needs today, whilst planning to refine the methods for the future.
Multilingual customer service using Unbabel
What do you like best about the product?
Good translation to and from English. Even when using certiain industry related terms.
What do you dislike about the product?
The user interface in chat for our Customer Service platform could be better.
What problems is the product solving and how is that benefiting you?
In my company we have customers from several coutries, and some of them do not have great English skills.
I do not have enough contacts to justify hiring a "full" team off any of the languages we do support towards.
This is where Unbabale comes in and helps all agents to help customers no matter what language they speak.
I do not have enough contacts to justify hiring a "full" team off any of the languages we do support towards.
This is where Unbabale comes in and helps all agents to help customers no matter what language they speak.
Great team, product & collaboration
What do you like best about the product?
The intuitive platform, high quality of translation and good collaboration & promptitude of Unbabel team
What do you dislike about the product?
There isn't anything I dislike about Unbabel.
What problems is the product solving and how is that benefiting you?
Unbabel is supporting us in translating our asynchronous customer communication & customer facing self-service content. The quick turnaround times allow us to leverage our resources much more efficiently.
Great solution of you want to go global having limited human resources
What do you like best about the product?
Unbabel helped us immensely in providing our clients from various countries with speedy and qualitative support services! Communication with Unbabel representatives has been comfortable and smooth as well.
What do you dislike about the product?
All was great. Very satisfied. I wish you success!
What problems is the product solving and how is that benefiting you?
Communication with clients who doesn't speak English
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