EchoPoll
Echo360Reviews from AWS customer
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Promoting ease of use with Inkling
What do you like best about the product?
Inkling is very easy to use for content authoring. The drag and drop technology allows users to learn the process quickly and design courses with little to no design background needed.
What do you dislike about the product?
We use Inkling heavily for internal use cases but would like to expand that to external stakeholders and customers. This would require an enhancement to share Inkdocs publicly without needing a login.
What problems is the product solving and how is that benefiting you?
Ease of use has had a huge impact. New authors are able to be trained quickly and start working in the platform immediately. We no longer have to use lengthy design processes to produce engaging content. Our subject matter experts are able to author with little to no design experience.
Inkling cares about people and goes the extra step.
What do you like best about the product?
The Inkling team is the best part about the organization. Yes, for sure, their products are best in class, but the team of people who truly care about your success are what sets this company apart from other tech companies.
What do you dislike about the product?
nothing comes to mind per se. have had a great experience with the company and their products so far.
What problems is the product solving and how is that benefiting you?
giving us a platform from which we can create content to help employees learn on the job - all the while using a set of brand patterns and tools to make our content pop!
Inkling is a time saver!
What do you like best about the product?
Inkling has been a huge time saver for our team with the ability to create and update content in a flash!
What do you dislike about the product?
Would love the ability to assign chapters by audience.
What problems is the product solving and how is that benefiting you?
It's making content creation and updates quick and efficient, saving us money on updated print content.
Customer Feedback Focused
What do you like best about the product?
The team at Inkling is hyper-focused on listening and learning from their customers. While driving their own business forward they keep customer needs top of mind across the multiple industries and use cases their customers have.
What do you dislike about the product?
While having a mobile mindset top of mind, it's important to not forget the customer or teams that don't have a mobile need use case.
What problems is the product solving and how is that benefiting you?
Customer Service knowledge management and creating a unified brand experience
Makes for an awesome user experience!
What do you like best about the product?
One stop shop for all of our content which makes it super easy for our end-users to find.
What do you dislike about the product?
There is not a specific thing I would say I dialing. Inkling is always innovating and helping to find solutions for our organizations challenges.
What problems is the product solving and how is that benefiting you?
Inkling has solved a number of problems within our organization, especially as we continue to implement new features the platform has to offer.
Excellent for field operational training and performance support!
What do you like best about the product?
Inkling helps us through many of our operational training initiatives. For Jack in the Box, onboarding is critical. We're always looking for ways to optimize the process. We add checklists, utilize communications, and execute regular new product training for all of our field employees. Inkling offers great data integration, is forward-thinking in their product space, and completely customer-obsessed. They always ask for feedback and are willing to listen to our requests for product improvements. They are great partners. I can't speak highly enough of Inkling.
What do you dislike about the product?
There is some audience and role assignment limitation, so we would like to see improvements in that area. Administratively, they have made a lot of improvements.
What problems is the product solving and how is that benefiting you?
Staffing a recruitment is a challenge in the QSR industry, and Inkling helps us get onboarding out and reach our field employees fast. That learning curve can't be steep, and Inkling helps us shorten it.
Inkling is a useful, intuitive platform.
What do you like best about the product?
As a newer user, I'm excited to learn more about how we can use the platform.
What do you dislike about the product?
I'm fairly new, so I don't have any drawbacks to share!
What problems is the product solving and how is that benefiting you?
It's great for helping our agents implement sales processes.
User friendly feedback platform
What do you like best about the product?
Ability to provide specific and detailed feedback time coded to points in students' videos. Use of personalised marker sets for quick feedback.
What do you dislike about the product?
Really nothing I can think of. It is the first tool of its kind I have used and I found it extremely easy to use.
What problems is the product solving and how is that benefiting you?
No specific problems I can think of but the company introduces regular updates and improvements and provides information on these.
Useful but clunky
What do you like best about the product?
Video feedback is great. It can be very helpful with students.
What do you dislike about the product?
There are so many clicks involved in setting up assignments and grading. It's clunky. I also hate the constant message that I have to update my browser when I start. Get rid of that message.
What problems is the product solving and how is that benefiting you?
It has helped a lot with distance learning.
Very useful teaching tool
What do you like best about the product?
Being able to give feedback in real-time is an excellent teaching tool. It also allows student self-evaluation, which is very beneficial pedagogiccally.
What do you dislike about the product?
Sound quality is often poor. As a music instructor having good, clean sound is paramount.
What problems is the product solving and how is that benefiting you?
I did not have the time to visit student teachers according to their teaching schedules. I can now review their teaching on my own timetable and still give effective feedback.
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