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JumpCloud

JumpCloud, Inc. | 1

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3,040 reviews
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    Bill B.

JumpCloud streamlines user management and enhances security for our business.

  • February 19, 2025
  • Review verified by G2

What do you like best about the product?
I rely on JumpCloud daily—it’s a critical tool for our business operations. Setting up applications is straightforward, and managing user accounts is even simpler. The role-based permission management significantly reduces complexity, allowing us to handle user access quickly and easily. As a SecOps engineer, I particularly value how effortlessly I can access the machines needed for evidence collection during audits. We have hundreds of users, more than 50 applications, and 15 teams, so managing authentication without JumpCloud would be a nightmare. JumpCloud simplifies the process, making user permissions easier to manage and audit. I also appreciate the API, which allows us to integrate Jumpcloud into our log management, SIEM/XDR, GRC, and audit evidence-gathering scripts.
What do you dislike about the product?
I have a few minor suggestions. It would be great to have a built-in feature for time-based permissions, such as automatically expiring a user’s group membership after 30 days. Additionally, streamlining the process of managing ingress logs and sending them to our SIEM and log management platform—without relying heavily on the API—would enhance the experience.
What problems is the product solving and how is that benefiting you?
JumpCloud takes the headache out of managing user access and permissions across all our apps and teams. With so many users and applications, handling authentication manually would be a nightmare, but JumpCloud makes it simple. It also saves me a ton of time when I need to access machines for audits, and the role-based access controls mean we can keep things secure without extra hassle. It keeps everything organized and secure without the usual complexity. We our required to comply with PCI-DSS, and trying to do that without the Jumpcloud platform would be very tough.


    Rashi K.

v useful for remote org setups

  • February 16, 2025
  • Review verified by G2

What do you like best about the product?
I am not a tech person - I work in People. And jumpcloud has def made my life easy. My org is all over geographies - so ensuring that tech policies are in place and our data is secured -- JC is top notch here!
What do you dislike about the product?
Your device must be connected to internet for JC to implement its policies. So, for newbies - they take their time to understand this. Its an inevitable issue I think given the age of internet.
What problems is the product solving and how is that benefiting you?
1. Devices across geographies - aids in implementing org tech policies even though I am sitting miles away from the device.
2. Data stays protected even when the device crashes because of JC.


    Casey F.

A great product with unfortunate pricing tiers

  • February 16, 2025
  • Review verified by G2

What do you like best about the product?
Binding users to our Mac computers is wonderfully simple with JumpCloud. The interface is intuitive.
What do you dislike about the product?
We're getting priced out.
You have to pay for JumpCloud top tier to get or maintain access to essential functionality.

Unfortunately, the license that allows us to bind users to computers, RADIUS, SSO/MFA, and logs, will soon require that we renew at a tier that comes with more features that are completely useless since we already have an industry started MDM.

Costs (for us) will soon increase more than 30% if we want to maintain functionality we are used to.
What problems is the product solving and how is that benefiting you?
JumpCloud provides many AD functions from a tidy cloud dashboard.


    Information Technology and Services

Amazing

  • February 16, 2025
  • Review verified by G2

What do you like best about the product?
The flexibility and availability on any platform
What do you dislike about the product?
The limitation on the mobile application
What problems is the product solving and how is that benefiting you?
I am benefiting for the remote access and the policy enforcement


    Ajaz A.

Jumpcloud for security and integrations

  • February 15, 2025
  • Review verified by G2

What do you like best about the product?
JumpCloud has the best security features including Zero Trust, MFA, and compliance standards, and its integrations with third-party services (i.e.: cloud, security, and DevOps tools) into modern IT environments. We are using Identity & Access Management
What do you dislike about the product?
We Dislike Patch management in JumpCloud, We Need more improvement in the patch management module.
What problems is the product solving and how is that benefiting you?
JumpCloud solved our security requirement like Single Sign-On (SSO) and Multi-Factor Authentication (MFA), Passwordless Authentication and integrations with different IT tools.


    Music

Easy to use and very versatile

  • February 15, 2025
  • Review verified by G2

What do you like best about the product?
JumpCloud is extremely easy to use and sync with Google Workspace. It is a great product for a small team to use to manage different devices (Windows, Mac, and Linux) under one platform. The MDM management is also really good. Another great thing about JumpCloud is the available resources. They have a great knowledgebase, and a dedicated training site with many tutorials.
What do you dislike about the product?
In my use case, I do not have anything that I really dislike about JumpCloud.
What problems is the product solving and how is that benefiting you?
The biggest problems that JumpCloud is solving for me are MDM and IDP. Prior to the implementation of JumpCloud, it was extremely difficult to manage all devices in the organiztion due to remote and traveling employees.


    Guibson P.

Jumpcloud keeps organizations aligned

  • February 14, 2025
  • Review provided by G2

What do you like best about the product?
The simple fact that with Jumpcloud, there are simple ways to manage and organize company directories, workflows, rules, federation and is seamless
What do you dislike about the product?
perhaps, not a dislike but i would love to see additional features, such as DLP content detectors that can be customizable
What problems is the product solving and how is that benefiting you?
IAM is huge, and the simple fact to garantee a single idendity and the connectors that allow a smooth transition benefits the work done


    Joel E.

JumpCloud's abilities are super broad! But when it comes to the nitty-gritty, it lacks a little

  • February 14, 2025
  • Review verified by G2

What do you like best about the product?
I love that JumpCloud supports MANY different operating systems in (1) place.
What do you dislike about the product?
I dislike that their management is kinda flakey. From MDM unenrollments to service accounts that stop working on macOS, their quality is right around 85%. I wish it was closer to 95%.
What problems is the product solving and how is that benefiting you?
User-wise, JumpCloud syncs Users' passwords across all Devices they're bound to. It also syncs their password for their Google productivity suite.
Device-wise, JumpCloud lets us remote-in to our Devices. It also lets us push out Policies that are needed for things like connecting to our Wi-Fi.


    Romario U.

In love with JumpCloud

  • February 14, 2025
  • Review verified by G2

What do you like best about the product?
I love the way that Jumpcloud ir orgnized and it is easy to use, we have manners to create shortcuts and also SSOs, this improve the way that we have security on software and we can rely on company safity links to use. The documentation about integration is very accurate and the customer support is always there to help. I am now on implementation phase of JumpCloud Password Manager and I am loving the whole process. I am trying to improve the frequency of use in my company I think the best way to keep security it is to use JumpCloud every day.
What do you dislike about the product?
I do not have anything bad to say about Jumpcloud but I will leave here some things that you guys can use to enhance the use from all people.
The first suggestion is to create a way to set a standard password to all new users that enters in the company.
The second suggestion is to create the possiblitie to add tabs on users profiles, for example:between "All Applications" tabs and "Favorites" it would be awesome if we could create new tabs there
What problems is the product solving and how is that benefiting you?
Security and approved softwares from my company. I have always dreamed about to have an application that could get together all the softwares that we use and exclude users from enter on a fake website for example.


    Financial Services

Muchos problemas tecnicos

  • February 14, 2025
  • Review provided by G2

What do you like best about the product?
La facilidad de uso posiblemente, aunque los problemas tecnicos son complejos
What do you dislike about the product?
Tiene grandes problemas de rendimeinto en mac
What problems is the product solving and how is that benefiting you?
El rendimiento del agente no es el mejor.