JumpCloud
JumpCloud, Inc.External reviews
3,678 reviews
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External reviews are not included in the AWS star rating for the product.
User-Friendly Interface and Flexible Features, But Support and Documentation Need Improvement
What do you like best about the product?
I like the ease of use, the interface and SAML onboarding is straightforward. I have been using the group attributes feature using JSON editor so I enjoy this flexibility too. I also like that this product is not a huge target for hackers (yet) so we feel more protected.
What do you dislike about the product?
Poor documentation; sufficient but lacking detail. Support has not been very helpful. Our team wants information on backup and failover routines and support has not been able to give straight answers. This is a huge issue for us. We ONLY use JC for our IdP source of truth and need high availability with backup or replication and any restore options have not been provided to date. This is so much of an issue we are considering discontinuance of the product.
What problems is the product solving and how is that benefiting you?
JC is our main IdP and used to pass authentication, enforce MFA and cover our authorization routines with user groups.
Top-Tier MDM and Device Security with Jumpcloud!
What do you like best about the product?
Jumpcloud truly stands out as a top-tier solution for MDM and device security. It has become an essential tool for admins, IT staff, and security engineers alike, making their work much more manageable.
What do you dislike about the product?
Nothing immediately comes to mind. Jumpcloud is an excellent product suitable for enterprises of any size.
What problems is the product solving and how is that benefiting you?
Jumpcloud is an awesome product that truly supports IT admins and staff with its excellent features and dedicated support team. In addition, they offer partnerships with reputable IT vendors, which adds even more value to their service.
Jumpcloud from an Administrator
What do you like best about the product?
I like the ability to manage users and client devices in a single action pane, the integration with other applications such as Microsoft's o365 was very instrumental in our use. Also being able to apply computer policies across the machines to make a cohesive experience for all users has been fantastic.
What do you dislike about the product?
Jumpcloud is always innovating which is excellent, But sometimes they have new features on the dashboard and the notifications continually pop up and are distracting to the admins. We have trialed a few pieces of the software and once the "trial" period is over there is a constant reminder that we are past due on it, Talk to our account rep and they said we are under the number of users and it was free to use, but the reminders keep popping up.
I think a more cohesive way to trial a product and then fall into the free category so that there isn't a constant pop up about paying for something that is free would be excellent.
I think a more cohesive way to trial a product and then fall into the free category so that there isn't a constant pop up about paying for something that is free would be excellent.
What problems is the product solving and how is that benefiting you?
Primary one is AD and just handling user creations and removal along with making sure everyone can login across workstations without having custom local logins, Also not having any server hardware on site that needs to be kept up to date or secured is fantastic.
User-Friendly Interface
What do you like best about the product?
The interface is user friendly and easy to get hands on. And it supports multiple OS.
What do you dislike about the product?
Really cannot think of any. Maybe a bit of learning curve since so many functionalities.
What problems is the product solving and how is that benefiting you?
MFA login credential. Keeps our insurance company happy.
All-in-One Identity & MDM Platform, Would Love Added Security Features
What do you like best about the product?
Fact that it is an identity platform combined with the MDM giving users a flexibility to achieve their use cases all in one single console
What do you dislike about the product?
Nothing as such, however the inclusion of security solution can add a 360 approach
What problems is the product solving and how is that benefiting you?
Having one tool for mdm and identity piece
User-Friendly Navigation, Needs More Market Presence
What do you like best about the product?
The navigation is simple and designed to be accessible for everyone.
What do you dislike about the product?
They should work on increasing their visibility in the market compared to their competitors.
What problems is the product solving and how is that benefiting you?
This is an all-in-one solution for managing and administering users and devices efficiently in a single platform.
Effortlessly Easy to Use
What do you like best about the product?
Easy to use for non tech competent users
What do you dislike about the product?
No dislikes this product does what it says on the tin
What problems is the product solving and how is that benefiting you?
Additional layer of security
Streamlined Device Management and Security with Superior Support
What do you like best about the product?
I appreciate JumpCloud for its comprehensive functionality as it serves multiple purposes such as MDM tool, SSO management, and DLP controls, which effectively streamline our organization's processes. The user-friendly interface and straightforward setup make it easy for me to navigate and manage. The live chat support is invaluable; it acts as a companion available anytime to help me move forward without delay. I understand the effort and cost required to maintain such responsive support, and I genuinely value JumpCloud's commitment to customer assistance. JumpCloud enhances our organization’s security standards and asset control through features like USB and sharing controls that align with our DLP policies, browser configuration enforcement that aids in keeping work profiles isolated from personal ones, and SSO management that ensures secure access from managed devices. I am particularly impressed with JumpCloud’s ease of use, the intuitive UI, and the ease of navigation. Overall, JumpCloud provides a holistic control over devices and Single Sign-On (SSO) as an added bonus, reinforcing my decision to stick with this service. The seamless integration with various applications further enhances my workflow efficiency, deservedly earning a high recommendation score of 10/10.
What do you dislike about the product?
I am facing a significant challenge with software updates, which has become a major blocker. Many software applications we use are not available on the Appstore, and some need to be installed from private repositories. These applications often require internal updates that need admin access. It would be greatly beneficial if JumpCloud could provide a feature allowing users to update software through an approved or pre-approved process, which would simplify our workflow and reduce dependency on admin access.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for MDM, SSO management, and DLP controls, enhancing our organization's security standards and asset control, while the user-friendly interface and live chat support streamline our processes.
Great Device Monitoring, But Storage Integration Needs Improvement
What do you like best about the product?
It enables my IT team to monitor users' devices more effectively.
What do you dislike about the product?
We were unable to configure our NetApp ONTAP storage to communicate directly with JumpCloud, which forced us to purchase a local DC license as a workaround for the storage. This added significant complexity to our infrastructure.
What problems is the product solving and how is that benefiting you?
Before we started using JumpCloud, we managed all of our company's users and devices through a local domain. This setup required us to contact users and have them come to the office whenever any changes were needed for their devices or user accounts.
Effortless Identity Management with Outstanding Support
What do you like best about the product?
Very Ease of use and implement. We use it daily as an end to end management of identities, users, devices with pretty unique features. It integrates well in my ecosystem and offers a great customer support team as well which help me get rid of any problem if it arises.
What do you dislike about the product?
Not much to dislike as it is a pretty Smooth experience overall
What problems is the product solving and how is that benefiting you?
User and Identity Management, Streamlining the overall ecosystem
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