JumpCloud
JumpCloud, Inc.External reviews
3,846 reviews
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Seamless Access Control, Efficient and Fast
What do you like best about the product?
I like that JumpCloud has no dependency on legacy infrastructure and the initial setup is fast. I also appreciate its secure API access control by tying the service account to identity-based authentication, and the enforcement of least privilege access across the system, which helps address inconsistent admin privilege.
What do you dislike about the product?
I think JumpCloud could really benefit from having simpler policy templates for common security and access scenarios.
What problems is the product solving and how is that benefiting you?
JumpCloud helps by securing API access and tackling inconsistent admin privileges through enforcing least privilege access, without needing legacy infrastructure.
Centralized Identity Made Simple with Fast Setup
What do you like best about the product?
I like JumpCloud for providing a single identity across everything. I find the initial setup fast.
What do you dislike about the product?
I find the guided onboarding path lacking as it is not tailored to my company's size and industry.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for centralized SSH key management and controlling Linux server access without sharing credentials, reducing local account chaos by replacing unmanaged users with a central identity. I like having a single identity across everything.
Seamless Integration, Expands with Ease
What do you like best about the product?
I like how JumpCloud scales smoothly with my company's growth without needing to redesign the IT environment. I also appreciate that the initial setup was quick.
What do you dislike about the product?
I don't like that admins can't always preview how a policy change will affect users.
What problems is the product solving and how is that benefiting you?
JumpCloud connects legacy systems with modern cloud applications and scales smoothly with company growth without redesigning the IT environment.
JumpCloud: Identity-First Control and Unified Device Management Made Simple
What do you like best about the product?
What I like most about JumpCloud is that it gives strong control to IT teams without making things complicated. It feels designed for modern environments where users, devices, and access need to be managed from one place.
The identity-first approach is a big advantage. Instead of relying on networks or VPNs, JumpCloud focuses on users as the main security layer, which works very well for remote and hybrid teams.
Another thing I really appreciate is the ability to manage macOS, Windows, and Linux devices from a single console. Having one platform for all operating systems makes daily administration much easier.
JumpCloud also brings directory services, device management, access control, SSO, and MFA together in one system. This reduces the need for multiple tools and avoids integration issues.
Automation is another strong point. Running scripts, enforcing policies, and executing commands across devices saves a lot of manual effort and helps maintain consistency and compliance.
Being cloud-native is a major benefit. There is no need to maintain on-prem servers or domain controllers, which makes it ideal for cloud-first and distributed teams.
Overall, JumpCloud scales well as organizations grow and provides a clean, practical admin experience. It helps IT teams stay secure, organized, and efficient without the complexity of traditional directory systems.
The identity-first approach is a big advantage. Instead of relying on networks or VPNs, JumpCloud focuses on users as the main security layer, which works very well for remote and hybrid teams.
Another thing I really appreciate is the ability to manage macOS, Windows, and Linux devices from a single console. Having one platform for all operating systems makes daily administration much easier.
JumpCloud also brings directory services, device management, access control, SSO, and MFA together in one system. This reduces the need for multiple tools and avoids integration issues.
Automation is another strong point. Running scripts, enforcing policies, and executing commands across devices saves a lot of manual effort and helps maintain consistency and compliance.
Being cloud-native is a major benefit. There is no need to maintain on-prem servers or domain controllers, which makes it ideal for cloud-first and distributed teams.
Overall, JumpCloud scales well as organizations grow and provides a clean, practical admin experience. It helps IT teams stay secure, organized, and efficient without the complexity of traditional directory systems.
What do you dislike about the product?
I dislike about JumpCloud is that some advanced features can feel complex at first, especially for administrators who are new to identity-based management. There is a learning curve when setting up policies, permissions, and integrations correctly.
Troubleshooting can also be challenging at times. When something does not work as expected, the logs and error messages are not always very clear, which can make root cause analysis take longer.
Another drawback is limited depth in certain areas compared to specialized tools. For example, while JumpCloud handles device management well, it may not be as deep or mature as dedicated MDM solutions for very advanced use cases.
Some configurations still require scripting, which is powerful but can be time-consuming if you are managing many edge cases. Better built-in templates and clearer guidance would help reduce this effort.
Troubleshooting can also be challenging at times. When something does not work as expected, the logs and error messages are not always very clear, which can make root cause analysis take longer.
Another drawback is limited depth in certain areas compared to specialized tools. For example, while JumpCloud handles device management well, it may not be as deep or mature as dedicated MDM solutions for very advanced use cases.
Some configurations still require scripting, which is powerful but can be time-consuming if you are managing many edge cases. Better built-in templates and clearer guidance would help reduce this effort.
What problems is the product solving and how is that benefiting you?
MDM is good
JumpCloud’s Single Pane of Glass Makes Identity & macOS Device Management Efficient
What do you like best about the product?
What I like best about JumpCloud is the centralized identity and device management. Its single pane of glass approach for identity, device, and access management. Managing macOS devices, enforcing security policies like FileVault, and controlling user access across systems from one platform makes day to day IT operations much more efficient.
What do you dislike about the product?
JumpCloud is a solid platform overall, but it does come with a learning curve, and a few workflows could be more streamlined. Clearer UI cues, stronger reporting, and more thorough troubleshooting documentation would go a long way toward improving the day-to-day admin experience and making common tasks easier to manage.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes identity, device, and access management into a single platform. This helps us streamline onboarding/offboarding, enforce security policies consistently, and manage devices more efficiently, especially in a remote or hybrid environment.
Cost-Effective Linux Management with Quick Setup
What do you like best about the product?
I like JumpCloud for its excellent Linux management, especially since it stands out compared to most identity platforms. The initial setup was fast, which I appreciate. It also helps with cost reduction by replacing multiple tools.
What do you dislike about the product?
Troubleshooting access issue
What problems is the product solving and how is that benefiting you?
JumpCloud reduces costs by replacing multiple tools and minimizes shadow IT access risks. It excels in Linux management compared to other identity platforms.
Effortless Security with Fast Setup
What do you like best about the product?
I really like JumpCloud for its capability of passwordless login adoption using MFA, which simplifies access tremendously. It effectively addresses password-related security breaches by enforcing strong passwords. The built-in zero trust approach further enhances security. I appreciate that it doesn't require complex network configuration, making it straightforward to use. Plus, the initial setup was fast.
What do you dislike about the product?
I don't like that the SSO app catalog has gaps, especially since some niche or regional SaaS apps require manual SAML configuration.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for passwordless login with MFA, solving password security breaches by enforcing strong passwords with a zero trust approach.
Effortless Setup and Robust Security with SSO Capabilities
What do you like best about the product?
I really appreciate JumpCloud's hybrid IT environment support, which connects legacy systems with modern cloud applications. It effectively solves SaaS login fatigue for employees by enabling single sign-on across applications. I like the device-level trust control feature that blocks access from insecure or unmanaged devices. The initial setup was fast, and overall I'm very satisfied, hence why I'd rate it a 10 out of 10 in terms of recommending it to a friend or colleague.
What do you dislike about the product?
Mobile OS management is less nature than desktop platform. Mobile device support could be improved.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to support a hybrid IT environment, reducing SaaS login fatigue with single sign-on. It also blocks access from insecure devices.
Seamless Google/Microsoft Sync and RADIUS Authentication
What do you like best about the product?
Synchro with google and Microsoft and radius authentication,
What do you dislike about the product?
No EAP-TLS, using chocolater to update software, SSO price is expensive.
What problems is the product solving and how is that benefiting you?
Central ahtentication
Centralized Identity & Device Management That Simplifies Onboarding and Boosts Security
What do you like best about the product?
What I like most about JumpCloud is having a single, centralized platform for user identity, device management, and access control. It simplifies onboarding and offboarding, improves security through consistent policies and MFA, and reduces the need to manage multiple tools. The cross-platform support (Mac, Windows, Linux) and cloud-based directory are especially helpful for a modern, distributed team.
What do you dislike about the product?
Some areas of JumpCloud can feel complex or unintuitive, particularly when configuring advanced policies or troubleshooting issues. Certain workflows require more steps than expected, and documentation or in-product guidance could be clearer in places. Reporting and visibility can also be limited without extra customization, which can make audits or investigations more time-consuming.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of managing user identities, device access, and security across a distributed workforce. By centralizing authentication, device management, and access controls into one platform, it reduces operational overhead and minimizes security gaps. This has made onboarding and offboarding more efficient, improved visibility into users and devices, and helped enforce consistent security policies across the organization.
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