JumpCloud
JumpCloud, Inc.External reviews
3,742 reviews
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Great domain controller with an easy going UI
What do you like best about the product?
Being able to bind users and have custom set passwords
What do you dislike about the product?
A little difficult migrating from AD to JC
What problems is the product solving and how is that benefiting you?
NA
I had an outstanding experience with Jumpcloud.
What do you like best about the product?
It was very helpful for me to maintain a ethical privacy security of information. Ease of implentation. Custtomer support was amazing. The Ease of use is outstanding. There is a great Number of features. For my frequency of use. I am very Ease of integration with Jump cloud.
What do you dislike about the product?
honestly i have nothing bad to say about the platform.
What problems is the product solving and how is that benefiting you?
It is solving every problem Has a business owner has in a ethical amazing way.
SSO made simple
What do you like best about the product?
I like that it makes the task of setting up SSO and IDP easy. I also like that the dashboard is easy for end users to connect to.
What do you dislike about the product?
There is a little bit of a learning curve if you are using a different IDP which in our case was google. There was a step by step guide but it took a little bit of time to determine how to create it.
What problems is the product solving and how is that benefiting you?
We are trying to implement JIT provisioning from the admin side and also easier onboarding new
JumpCloud is a great introduction to start towards a zero-trust environment
What do you like best about the product?
JumpCloud is easy to use for employees and also very easy to admin. IT's favorite feature is that it works with Mac, Windows, Linux, and Chrome OS. It is the one ring to rule them all. JumpCloud was easy to implement progressively in tiers. Customer and implementation support has been very friendly and helpful. Every employee uses JumpCloud to access all core applications every day. JumpCloud integrates with literally everything we use.
What do you dislike about the product?
All of the Con's are cultural in nature. It is difficult to get people used to doing everything themselves to accept change.
What problems is the product solving and how is that benefiting you?
JumpCloud is our Identity System. It provides identity services for all regular and privlidged users. Consolidation of access controls is a beautiful experience. MFA for users is simple, it relies on users having a phone and hosting the authenticator, but that is another plus because a phone is nearly equivilant to a person.
Best Overall MDM
What do you like best about the product?
I have used several MDMs as a system admin of over 10 years including JAMF, Tanium, SCCM and Intune. I have found that JumpCloud has a very robust and intuitive interface. The learning curve isnt as severe as other MDMs. Its built for today's geographically distributed workforce. Addtionally our CSM is very responsive and there are tons of resources and documentation available to increase your knowledge.
What do you dislike about the product?
Some of the endpoint policy management is not granular. Specifically, allowing admin access for certain applications that will allow users to install some updates or plugins. However, the temporary admin access is a work around but it has to be enabled.
What problems is the product solving and how is that benefiting you?
Jumpcloud solves our MDM issues and user management.
Lot of moving parts, but does everything you need
What do you like best about the product?
Supports lots of policies to manage remote workers' machines. Self-serve setup flow for employees, although MDM profile installation can be error-prone.
What do you dislike about the product?
Installing software for your employees with Apple Business Manager is a pain but you can work around it (you have to install the apps on a custom user group and link that up in JumpCloud).
What problems is the product solving and how is that benefiting you?
Managing remote employees' machines and enforcing various policies to constrain what Macs can do
A one-stop shop with plenty of potential
What do you like best about the product?
I have been utilizing JumpCloud for several years across different organizations, primarily for identity management and federated auth (SSO). The cloud LDAP and RADIUS features are probably my favorite part of the product: I find the core functionality to be executed very well. Setting it up is relatively straightforward, with no significant hiccups during initial implementation. I appreciate how JumpCloud acts as a one-stop shop for directories and users. Remote Assist stands out as a reliable alternative to previous solutions like TeamViewer, and has been a pretty big value add since it was released.
What do you dislike about the product?
I found the documentation for Mobile Device Management (MDM) with iOS somewhat lacking, especially during transitions between versions such as iOS 17 to iOS 18... though it seems to have since improved. I found that the SaaS management feature, while useful, still needs enhancement to better match the versatility offered by other vendors. I also found the password manager lacking in comparison to established alternatives like Bitwarden and Dashlane, particularly in terms of UI/UX.
What problems is the product solving and how is that benefiting you?
The primary problem we solve with it is identity and directory management. It reduces overhead with cloud-based user management, eliminating the need for on-premise solutions. It also offers SSO via SAML and OIDC, and, via cloud LDAP, allows us to offer robust, secure auth on systems that would otherwise be reliant on UNAP. We also use JumpCloud as an MDM provider on iOS, Android, and macOS devices.
Great platform and responsive support
What do you like best about the product?
We've found the best thing about JumpCloud is the ease of use and implementation provided by the configurable user, policy, and device groups. It makes managing large groups of users in different departments and different device platforms very manageable, both in terms of seeing an overview of everything and in terms of only viewing details of a given subset.
What do you dislike about the product?
The main downside is the lack of clarity around risks and caveats of certain features. There is plenty of documentation, but we've found that when looking for information on a particular feature, different help articles will contain different info. This has made some integrations significantly more difficult, though customer support was always responsive and helpful in these scenarios.
What problems is the product solving and how is that benefiting you?
JumpCloud is allowing us to consolidate the administration of our clients' devices, and hardening access to the various services they use. It's also enabling us to deliver much faster support via the system information provided in the JumpCloud portal, and the remote commands we're able to run.
JumpCloud is a smart tool
What do you like best about the product?
JC synchronization with GWS is very important for companies that use GWS.
What do you dislike about the product?
When psswrd expires and the user is not able to change the pwd in the lock screen (when the laptop cannot communicate with the network on the lock screen).
Even if the person changes via the web console, they will still need help from support to use the recovery key and force communication with the network, sometimes we need to log in to user admin to connect to the network, and then log in to your user.
Even if the person changes via the web console, they will still need help from support to use the recovery key and force communication with the network, sometimes we need to log in to user admin to connect to the network, and then log in to your user.
What problems is the product solving and how is that benefiting you?
JC was essential to the company in managing valuable assets such as MacBooks
Jumpcloud is a must have a cloud-based directory platform
What do you like best about the product?
The Jumpcloud UI is very user-friendly. Adding users, user groups, and SSO applications is easy. Jumpcloud has a wide range of integrated applications, making adding applications super easy.
What do you dislike about the product?
There are many great out-of-the-box security policies for MDM devices. However, I wish some of these would allow for a bit more customization.
What problems is the product solving and how is that benefiting you?
Jumpcloud helps us with secure identity management, provisioning access to Cloud applications securely via user groups, and enforcing MFA.
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