JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
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Jumpcloud Does it ALL
What do you like best about the product?
The ability to manage Identity, Access and Device Security from one pane of glass - the tool covers ALL platforms in out fleet and makes device security and management seamless.
What do you dislike about the product?
Jumpcloud does it all !! They continue to improve their feature/function capabilities, they regularly listen to customers concerns and take our feedback to heart.
What problems is the product solving and how is that benefiting you?
Jumpcloud provides our primary Cloud Directory, manages our system access, and we manage security and patching on our fleet of systems -basically, Jumpcloud does it all
Essential MDM for security compliance
What do you like best about the product?
JumpCloud and the support team really helped us get our MDM setup in order as part of our SOC2
What do you dislike about the product?
Th UI can be confusing from time to time. As a product person I miss some more polish of the details. Also has some limits related to resetting devices.
What problems is the product solving and how is that benefiting you?
We didn't have MDM and JumpCloud helped us get it in order thanks to the many policies and patch management features
Easy to setup and user-friendly UI
What do you like best about the product?
The JumpCloud is very easy to use and user-friendly. It helped us to manage our employees systems, we can now manage software application installions on these systems via a feature in JumpCloud i.e. Software Management which is quite helpful. Also it is very easy to apply any policies via JumpCloud to end users systems such as password policy, MFA for logging into system etc. Also the directory integration is very easy to setup such as AD, Cloud or HR directories. With this we can also run commands on remote systes, can take remote assist/control of system which is very useful. And the customer support is always there for you and they are quite fast in responses.
What do you dislike about the product?
JumpCloud needs some improvements in Software Management feature, it sometimes takes a lot of time to install any softwares on remote system remotely.
What problems is the product solving and how is that benefiting you?
JumpCloud has streamlined managing employee systems by offering a range of tools for efficient control and security. With its Mobile Device Management (MDM) capabilities, we can easily handle software installations across all systems, ensuring our applications are up-to-date. JumpCloud’s policy enforcement, like password policies and MFA, enhances system security and is easy to apply, providing a consistent approach to compliance. Additionally, the JumpCloud Run Command, Remote Assist etc. feature allows us to run commands, provide remote assistance, and even take control of systems when needed.
Cloud based SSO that fits any budget or organization size!
What do you like best about the product?
I like the fairly easy integration it has with SSO. I also like that you can PAYG or month to month which helps offset costs.
What do you dislike about the product?
It can be hard to move off once you are integrated with Jumpcloud since are the integrations are Jumpcloud specific.
What problems is the product solving and how is that benefiting you?
It is solving the myriad of usernames and passwords needed to login to various system. It also helps centrallize what is needed for onboarding new users since it is all organized in the portal.
Jumpcloud and Startups, A Perfect Match
What do you like best about the product?
Jumpcloud allowed me to pull my small, less than 40 user global startup, from the depths of shadow IT into a fully managed mdm environment. The implementation support team was quick to assist and provided step by step guided feedback so that we could connect a variety of OS devices into one, easy to manage system. Jumpcloud's ease of use allowed me to deploy important applications, encryption policies, and patch update programs all from the user-friendly web console.
What do you dislike about the product?
Honestly nothing, being a mixed environemnt mdm tool with new capabilites I discover each day, has made my job as an IT Specialist all the more capable.
What problems is the product solving and how is that benefiting you?
Jumpcloud allowed my remote startup to come under one centralized device management. I can't imagine the hours and time zones I would have had to navigate without it.
Simplified Identity and Access Management Solution
What do you like best about the product?
JumpCloud is extremely easy to use and has an intuitive interface that makes managing users and devices easy, even for administrators with little experience.
What do you dislike about the product?
Because of the large number of features, the learning curve can be a little steep, as there is a lot of information.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the need for access management, and this is widely used by some of our customers, with the possibility of easy integration, it has greatly facilitated interaction with the tools.
A Place to Manage LDAP and different settings
What do you like best about the product?
Managing Computers and Server Access has never been easier.
What do you dislike about the product?
I dont think there are too many downsides other than its limited about which apps to grant access to, maybe add more there to manage.
What problems is the product solving and how is that benefiting you?
Managing Security on Machines and Monitoring whether or not its active. Managing Users on Machines. Installing Applications. Everything in one place makes management of everything so easy.
A shining software suite that stands out
What do you like best about the product?
Contstant and intential updates to the software. It has grown so organically and well when compared to anything microsoft or google. From the base platform and its R.A.T. to the more recent password manager and remote viewing applications. JumpCloud IS the bang for your buck. Holy crap!! Very easy to use and learn new features as well.
Onboarding our clients has become increasingly easier over time and I find myself spending more and more time within the JumpCloud portal every day.
Onboarding our clients has become increasingly easier over time and I find myself spending more and more time within the JumpCloud portal every day.
What do you dislike about the product?
As always, with any organization at JumpCloud's size... you lose some of that human touch and feel when it comes to support/ account/ technical reps. Not a deal breaker but would be a great place to see improvement.
What problems is the product solving and how is that benefiting you?
Ease of remote management of any type of technical resource (hardware/ software).
I am very satisfied with the services offered by JumpCloud!
What do you like best about the product?
The Remote Assist function has enabled us to easily connect to remote users in order to toubleshoot their computers at any time. The only other feature we're using at this time is Patch Management which works like it should as well. I am looking forward to using more of the featured possible with this service!
What do you dislike about the product?
Getting iOS devices onboarded was a bit frustrating but was mostly because of how ABM behaves (or doesn't)
What problems is the product solving and how is that benefiting you?
Remote management and patching are solved with JumpCloud
Security
What do you like best about the product?
Device management through root as I'm using it for that will explore more about it
What do you dislike about the product?
Sometimes when I use the JC in phone browser i won't get all the options
What problems is the product solving and how is that benefiting you?
Running a script in the endusers pc from cmd from the admin console
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