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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,450 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

Great SSO Platform

  • March 14, 2022
  • Review verified by G2

What do you like best about the product?
JumpCloud is a really efficient and easy to set up directory platform. It securely connects user identities to their systems, applications, data, and networks. We love it, as do our clients.
What do you dislike about the product?
There are features that I would like, that are currently not there. However, the JumpCloud team seem to take on board suggestions, and are frequently adding to the platform.
What problems is the product solving and how is that benefiting you?
Being able to quickly add users to multiple services in an instant saves us a huge amount of time. An onboarding that previously took hours, takes a couple of minutes.

    Jamon S.

Great tool!

  • March 14, 2022
  • Review verified by G2

What do you like best about the product?
The ability to manage users in multiple cloud-based directories has made workflows sooo simple.
What do you dislike about the product?
There are some usability features such as not being able to see the directory in a branching tree view to then handle management of users/devices or groups.
What problems is the product solving and how is that benefiting you?
Managing the mergers and acquistions of several other companies into our infrastructure has been really smooth thanks to jumpcloud.
Recommendations to others considering the product:
DO IT!

    Ahmed E.

One of the best SSO provides out there.

  • March 14, 2022
  • Review verified by G2

What do you like best about the product?
I like that's really easy to authenticate with the service and makes the management of your devices really smooth.
What do you dislike about the product?
Sometimes the service gets interpreted but the JumpCloud teams get it resolved quickly.
What problems is the product solving and how is that benefiting you?
Managing new and existing devices within my organization, makes it an easy task and can really improve the quality of remote work.

    Greg D.

Better than I expected

  • March 13, 2022
  • Review provided by G2

What do you like best about the product?
One central point to manage all users and to some extent devices.
What do you dislike about the product?
Do not like installing yet another agent on every machine, however; the value proposition in terms of features seems to make it worth while. Only thing missing for us is 2FA on LDAP but apparently that is coming.
What problems is the product solving and how is that benefiting you?
Security was inconsistent and spread across many different services and applications. Now it's centralized and makes onboarding/offboarding almost trivial. The directory insights are also extremely valuable

    Bill S.

Up and running in minutes

  • March 11, 2022
  • Review verified by G2

What do you like best about the product?
I came into the product cold, knowing nothing about JumpCloud other than they offered a free SAML authentication service. I was up and running in less than half an hour.
What do you dislike about the product?
I have not found anything I disliked about the service so far.
What problems is the product solving and how is that benefiting you?
I had a very limited use case - I was running a proof of concept for SAML authentication, and needed a quick, easy, and free IdP. JumpCloud fulfilled all my expectations.

    Information Technology and Services

Great platform for all OS systems

  • March 11, 2022
  • Review verified by G2

What do you like best about the product?
It is user friendly and there are lots of different things you can do using JC.
What do you dislike about the product?
Sometimes there is a disconnect with the password sync from the JC user portal and the device.
What problems is the product solving and how is that benefiting you?
We use it for SSO and password syncing mainly. It really helps manage large fleets and makes less of a burden for the IT team to do things like password resets.
Recommendations to others considering the product:
If you want to make your life a little easier, use JumpCloud

    Siddharth S.

Its flexible modern Soultion

  • March 11, 2022
  • Review verified by G2

What do you like best about the product?
it's easy to integrate being Saas Platform. we can replace it with the legacy tool Microsoft Active directory user-friendly management system. we can also maintain compliance-related things which cames under ISMS .
What do you dislike about the product?
SSO-related things are still facing an issue I.e Amazon cloud access. we cant remove App via Tool. Tool basically using or triggering Microsoft services, what if Services get fail to restart or stopped ?
What problems is the product solving and how is that benefiting you?
group policy, application inventory, Asset inventory, Cost impact, Infrastructure issue and Authentication control. Tool is based on saas plateform hence infrasturcuture cost gets reuduce . cost reduction for infra.
Recommendations to others considering the product:
no need to rely on AD, lots of features which allow to integrate with new Technology

    Information Technology and Services

Great for 10 users / 10 devices, but prepare for a budget as you grow bigger

  • March 10, 2022
  • Review verified by G2

What do you like best about the product?
Free plan to start, very easy to get on board. Clear pricing and no surprises! Documentation, user management, and implementation is straight forward.
What do you dislike about the product?
Too many "add-on" features, here and there and they all add up to a pretty significant cost.
What problems is the product solving and how is that benefiting you?
User permissions management for NAS and web applications we build for our clients. We save the hassle of implementing our own user management system.
Recommendations to others considering the product:
Make sure your organization won't be growing too quickly. Plan ahead in terms of budget.

    Jon S.

Flexible and Easy to Use Identity and MDM

  • March 10, 2022
  • Review verified by G2

What do you like best about the product?
JumpCloud is an easy-to-use identity and lightweight MDM for cross-platform businesses.
What do you dislike about the product?
The JumpCloud feature set is great, but the cost per agent is a bit too high for most small businesses.
What problems is the product solving and how is that benefiting you?
JumpCloud makes IT admin of multi-platform environments a breeze. Ease of integration and self-explanatory console allows IT admins to quickly understand and take control of an environment.

    Nimesh B.

Its very easy and convenient yet very secure since it is a cloud directory.

  • March 10, 2022
  • Review verified by G2

What do you like best about the product?
It is very easy to use and easy for integration with Identity and Access Management products and also it is very secure since it is a cloud directory and supports APIs.
What do you dislike about the product?
Nothing till now as I haven't faced any issues or downside. Just one thing is that initial number of users granted with free license is 10 only which can be increased a bit.
What problems is the product solving and how is that benefiting you?
All the directory related problems for which we were dependent on LDAP are solved by Jumpcloud so can be used as a cloud directory in the organization for the safe and secure directory.
Recommendations to others considering the product:
I definitely recommend to other to consider as their directory for safe,secure and ease of integration.

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