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Good solution for SSO and Access Management for a remote work force
What do you like best about the product?
JumpCloud is easy to use and straightforward. Having device management and security features alongside authentication is nice.
What do you dislike about the product?
JumpCloud seems to have outages fairly often. The software installation piece is not intuitive for non-developers.
What problems is the product solving and how is that benefiting you?
Access management and SSO for a mostly remote workforce.
Recommendations to others considering the product:
n/a
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Great Customer Service and Product
What do you like best about the product?
I love how there are always meetings and educational webinars that admins can attend. It helps ensure that I am using Jumpcloud effectively and in ways that help me do my job efficiently.
What do you dislike about the product?
There have been some outages and slower than normal speeds at times I would need to get into Jumpcloud. Other than that I have nothing really negative to say about my experience so far.
What problems is the product solving and how is that benefiting you?
I have solved a lot of issues with users not installing updates because they do not restart their devices. So setting up something to force the restart to update devices is nice.
Easy to use, not expansive and cover what we need
What do you like best about the product?
It has what we need to support SOC2 compliance
Easy to login and add users
Can be managed by partners (the team introduced us to a local partner and this was very helpful)
Easy to login and add users
Can be managed by partners (the team introduced us to a local partner and this was very helpful)
What do you dislike about the product?
We still needed a partner in order to use it and could not manage it alone
Transition of the account to the partner took time
It would be helpful if there was a "Soc 2" gudence / tutorial
Transition of the account to the partner took time
It would be helpful if there was a "Soc 2" gudence / tutorial
What problems is the product solving and how is that benefiting you?
We needed it for SOC2 compliance
Also to secure endpoint equipment
We benefit financially since other products were more expansive or more complicated to use so it would cost more money to integrate
Also to secure endpoint equipment
We benefit financially since other products were more expansive or more complicated to use so it would cost more money to integrate
Recommendations to others considering the product:
Probably better than other solutions
Use a local integrator
Use a local integrator
Easy Computer Management
What do you like best about the product?
I can easily assign users to computers, encrypt computers and enable MFA protocols. It is a great way to keep track of our devices. We also utilize the auto-update feature which has taken all the stress out of maintaining everyone's devices.
What do you dislike about the product?
I have not found anything to dislike so far. It has been a great product for us.
What problems is the product solving and how is that benefiting you?
We really needed a service that would allow easy management of computers and be easy for non-IT trained admins to work with. This has worked great for us. With the ease of assigning computers to employees and the auto-update feature, everyone has had a much more seamless user experience than before JumpCloud.
Handy Central dashboard to manage all of your logins and security, business wide
What do you like best about the product?
Ease of use and responsive and helpful support.
What do you dislike about the product?
Had issues with LDAP . Ended up using using RADIUS. That has worked without issues so far.
What problems is the product solving and how is that benefiting you?
Google management, device tracking, VPN credential assignments. At this point we're not large enough to benefit greatly financially but definitiely benefiting from how easy JumpCloud makes everything else.
Recommendations to others considering the product:
Give it a shot you can't go wrong with the free trial.
A great solution for EVERYONE!
What do you like best about the product?
Everyone should be using this! Home users too! You can have 10 FREE devices/users! JumpCloud is a tool I've been using at work and separately for my home since 2017. Even if you aren't using it for mobile device management (MDM). Even if you aren't using it as a user directory, and single sign-on solution. Use it to send remote commands, install apps, run updates, and remotely resolve issues. Use it to gather inventory. There are a ton of easy to use well-designed features, and there's definitely something for everyone. And, they frequently add new features or improve upon existing ones.
What do you dislike about the product?
I'm not enamored of the MDM solution. It's the one feature that feels tacked-on or an after-thought. It works, it just could be that little bit more. Honestly, there isn't anything I truly dislike about it.
What problems is the product solving and how is that benefiting you?
SSO. The benefit of having one account to sign into (two really; Google, JumpCloud) is necessary for a work from home cloud-first company.
Remote commands, without the need to enable VNC/Remote Desktop. Sending one-time commands to a device, and getting the results without ever needing to be at that device or see a screen/terminal.
Remote commands, without the need to enable VNC/Remote Desktop. Sending one-time commands to a device, and getting the results without ever needing to be at that device or see a screen/terminal.
Jumpcloud review
What do you like best about the product?
Ability to manage devices and users from a single website. Ability to push software directly through the portal, and the ability to integrate other directories into othe organization.
What do you dislike about the product?
There are inconsistencies with the way a device handles being offline for extended periods of time. Specifically when a device has a user with a changed password on that device, and then you try to login.
What problems is the product solving and how is that benefiting you?
Mobile device management and administration. We are able to provide org-wide policies to all users with simple tools. We are able to focus on developing new controls rather than keeping a fleet consistent.
Recommendations to others considering the product:
Understand what you want to do with the platform first, then get distracted with all the bells and whistles.
Everything you need for access managment
What do you like best about the product?
Remote user profile management on devices, SSO integration, LDAP/SAML 2.0 support various application
What do you dislike about the product?
Lack of user/admin level command runner capabilities and lack of iPad and ios MDM support.
What problems is the product solving and how is that benefiting you?
Cloud directory and no need of an active domain controller on site.
Domain Integration is great
What do you like best about the product?
I like being able to integrate apps and all credentialing in our system. The user portal makes everything extremely easy for the employees to use. The management interface is simple to use for daily uses.
What do you dislike about the product?
Apps are not simple to integrate with, integration into UNMS/UISP, and UNIFI is key to our network and currently are not in the system. SAML is so complicated I do not use it at all and MDM should include Android and Windows devices.
What problems is the product solving and how is that benefiting you?
Centralized AD and authentication management. Having the ability for remote workers to authenticate to devices is the best thing ever. Less windows on prem services is the goal of our org.
JumpCloud resiliency
What do you like best about the product?
What I like more is it's very resilient, robust and secure. With JumCloud I was able to get rid of the active directory.
What do you dislike about the product?
What I dislike is that sometimes on Mac laptops there is conflicts between JumpCloud and some Token on the Mac laptop, when that happens we have to wipe the laptop
What problems is the product solving and how is that benefiting you?
I use it to deploy computers remotely, zero touch. With JumCloud I got rid of the active directory.
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