JumpCloud
JumpCloud, Inc.External reviews
3,920 reviews
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External reviews are not included in the AWS star rating for the product.
Jumpcloud's effect is seen by the people who use our organization
What do you like best about the product?
Easy for admins to manage. Pros: JumpCloud allows us to change passwords for our users and does the FileVault authentication step automatically. This helps reduce lockout time and IT intervention time.
What do you dislike about the product?
As of now, I have not found any disadvantages in using JumpCloud.
What problems is the product solving and how is that benefiting you?
We use JumpCloud for daily tasks such as creating and deleting users, resetting passwords, and enabling multi-factor authentication (MFA). We can create a user within minutes and schedule account activations or suspensions. Additionally, we can manage application access by adding or removing it as needed
best security tool of system administrator
What do you like best about the product?
Jumpcloud is very helpful for administrators in their day-to-day work.
I appreciate the password manager app, which allows me to store all my website passwords in one place. I also find the application-based login credentials and the easy login process very convenient. The Security dashboard helps me identify security risks, such as weak passwords. Additionally, SSO application interactions, automated IT administrator features for MDM, and cloud directory integration with Google Workspace are benefits for the administrator.
I appreciate the password manager app, which allows me to store all my website passwords in one place. I also find the application-based login credentials and the easy login process very convenient. The Security dashboard helps me identify security risks, such as weak passwords. Additionally, SSO application interactions, automated IT administrator features for MDM, and cloud directory integration with Google Workspace are benefits for the administrator.
What do you dislike about the product?
search for the user in the users list it does not show exactly what I am searching for and sometimes the website displays a fetching error that continues at that time I need to clear the cache and cookies
What problems is the product solving and how is that benefiting you?
We are facing an issue where most users do not regularly change their passwords. Before JumpCloud, we used to send emails to remind users to change their passwords and explain the security risks if they didn't. Now JumpCloud automatically sends reminders for password changes, and using a password manager app is very helpful for analyzing security risks.
Chrome Hardware Sales Manager
What do you like best about the product?
I'm very excited about our new partnership with JumpCloud and the mixOS environment offerings for managing iOS/Android/Mac devices
What do you dislike about the product?
That we didn't have this partnership over the last couple of years!
What problems is the product solving and how is that benefiting you?
Offering our prospects and clients the ability to source additional licenses for managing a mixedOS environment.
Awesome product.
What do you like best about the product?
Jumpcloud is a very active application and user-friendly and feels like an awesome product.
Easily getting application access.
Good thing is MFA is there for security reason.
Very good for customer support.
Easily getting application access.
Good thing is MFA is there for security reason.
Very good for customer support.
What do you dislike about the product?
There is no dislikes as per my perception.
What problems is the product solving and how is that benefiting you?
I was implementing the SSO policy.
Great tool for IdM, MDM, and more.
What do you like best about the product?
Coming from organizations using older technologies like Active Directory, using Jumpcloud now is very refreshing. It is a feature-rich solution for identity management, mobile device management and more. It has made internal workflows within my organization much easier than ever, and there is no need for a wide range of applications anymore (and their associated upkeep) when Jumpcloud is able to perform the duties of all of them. Customer support has been good too, as I have opened a few tickets for some technical issues and received assistance in a timely manner.
What do you dislike about the product?
The MDM support for Mac is not great, but is currently being improved. I am also waiting on better support for mobile devices running iOS and Android.
What problems is the product solving and how is that benefiting you?
It makes managing IT resources much easier and effective, and the use of SSO makes workflows much easier for our end-users as well. The MDM functionality is allowing us to offboard other SaaS applications we use at my organization which saves us a lot of money as well as time as we don't have to watch multiple services to administer our diverse fleet of devices.
Jump Cloud is very helpful in terms of security and easier to manage
What do you like best about the product?
I absolutely loved the Single Sign-On (SSO) feature in JumpCloud
What do you dislike about the product?
Desktop application management is currently unavailable and i dont like the webconsol for admin and if by mistakly removed users from group, account will deactivate/suspend which i didt like in jumpcloud.
What problems is the product solving and how is that benefiting you?
The single sign-on (SSO) feature helps to solve user-end issues by allowing users to remember only one password instead of multiple passwords. Mobile Device Management (MDM) is a valuable feature from a security standpoint. Additionally, self-password reset will be a major advantage that requires zero tech support at the user end.
All in One - Jump Cloud
What do you like best about the product?
Easy to aceess and manageable. Its functions are very useful to manage large machines. Its all in one customer support tool with ease of integartion.
What do you dislike about the product?
Sometimes take more time to sync like their passwords and other commands which is hit from admin portal.
What problems is the product solving and how is that benefiting you?
Now we are using Jump cloud so no need to manage AD. Its a cloud base tool which give your system dependency.
Good for SMB Customers
What do you like best about the product?
Ease of access, Usage &Control Dashboard
What do you dislike about the product?
Dashboard and User friendly Customer support
What problems is the product solving and how is that benefiting you?
MDM and Remote Support
All in one Single Sign On
What do you like best about the product?
I have not need to learn the credentails for any of the Application. Its automatically signs in after the use of Jumpcloud SSO. Its easy to use.
What do you dislike about the product?
The App which does not supports SAML have the isseu in addition in Jumpcloud.
What problems is the product solving and how is that benefiting you?
It does not require to learn the Password of each and every Application. Its all learned by the Jumpcloud for SSO.
JumpCloud Review
What do you like best about the product?
JumpCloud MDM: It supports multiple platforms (Mac, Windows, iOS, and Android). It is a big advantage for our company that has a mixed environment. Also, it helped us to have a much faster onboarding and offboarding process. With Zero-touch deployment preparing devices for new joiners was a great advantage.
Patch management helped us a lot to make sure all the devices are uptodate with the last OS and Apps updates.
SSO: We were able to create SSO for almost every app that we have that helps provisioning and de-provisioning the users.
Dynamic Groups: Using the Dynamic groups helped us to assign the write access based on the user role and department.
Patch management helped us a lot to make sure all the devices are uptodate with the last OS and Apps updates.
SSO: We were able to create SSO for almost every app that we have that helps provisioning and de-provisioning the users.
Dynamic Groups: Using the Dynamic groups helped us to assign the write access based on the user role and department.
What do you dislike about the product?
The licensing model is a bit of a drawback. It charges for both active and suspended users, which can lead to complications, especially when integrating with HRIS/HRMS tools. This can create unnecessary cost overheads and management challenges, particularly in organizations with fluctuating staff numbers or those who frequently suspend and reactivate user accounts.
Another concern is the password manager. The first impression upon hearing the name "JumpCloud Password Manager" is that it is a cloud-based password manager, but it is not. Instead, it keeps passwords encrypted on devices, which was not an efficient solution for us.
Another concern is the password manager. The first impression upon hearing the name "JumpCloud Password Manager" is that it is a cloud-based password manager, but it is not. Instead, it keeps passwords encrypted on devices, which was not an efficient solution for us.
What problems is the product solving and how is that benefiting you?
Look, JumpCloud's been a big help for our IT team. We were drowning in device management issues before - trying to keep tabs on Macs, PCs, and all sorts of mobile devices was giving us headaches. Now? It's all in one place. Not perfect, but way better than before.
The onboarding process used to eat up so much of our time. Now, with this zero-touch thing, we're getting new hires up and running in no time. It's pretty smooth.
Keeping everything updated was another pain point. JumpCloud's taken a lot of that off our plate via Patch Management. We still have to keep an eye on things (Notification and installation time), but it's nowhere near the hassle it used to be.
Single sign-on's been huge for us too. We've rolled it out for most of our apps, and it's cut down on those annoying password reset tickets. Plus, it's tightened up our security a lot.
Dynamic groups feature? That's been a real game-changer for managing access. It's not foolproof, but it catches a lot of potential issues before they become real problems. (Not supported for all the fields)
Has it solved all our IT headaches? No, we still have our share of fires to put out. But it's made life easier. We're spending less time on the boring stuff and more time on projects that matter.
The onboarding process used to eat up so much of our time. Now, with this zero-touch thing, we're getting new hires up and running in no time. It's pretty smooth.
Keeping everything updated was another pain point. JumpCloud's taken a lot of that off our plate via Patch Management. We still have to keep an eye on things (Notification and installation time), but it's nowhere near the hassle it used to be.
Single sign-on's been huge for us too. We've rolled it out for most of our apps, and it's cut down on those annoying password reset tickets. Plus, it's tightened up our security a lot.
Dynamic groups feature? That's been a real game-changer for managing access. It's not foolproof, but it catches a lot of potential issues before they become real problems. (Not supported for all the fields)
Has it solved all our IT headaches? No, we still have our share of fires to put out. But it's made life easier. We're spending less time on the boring stuff and more time on projects that matter.
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