JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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Support Department Manager
What do you like best about the product?
I like the remote control from a bird's eye view, but also can tailor individual needs as well. I can manage groups of policy and users all in one place and make it easy to get things done. Integrations are working well with Okta.
What do you dislike about the product?
Jump Cloud has a tendency to be manual and front loading
What problems is the product solving and how is that benefiting you?
Ease of SSO for multiple platforms that feed into JC
Effortless to Use and Manage—A Breeze!
What do you like best about the product?
Easy to use and manage. Clear notifications of which user is having difficulties logging in.
What do you dislike about the product?
First time use is a little confusing, trying to locate where everything is.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the problem of having to use an on-site domain controller for Active Directory, and it isn't Microsoft.
JumpCloud is a good tool for business
What do you like best about the product?
It makes logging in to all my work apps easy
What do you dislike about the product?
It can be a pain to change my password so often
What problems is the product solving and how is that benefiting you?
It gives access to all our shared accounts without compromising passwords
Easy to Use and Integrates Well, But Support Needs Improvement
What do you like best about the product?
This product is easy to use, integrates seamlessly with my laptop, and functions well.
What do you dislike about the product?
The support is terrible. No urgency at all.
What problems is the product solving and how is that benefiting you?
Manage and oversee employees' laptops.
Unified IT Management Made Easy with JumpCloud—Reliable, Evolving, and User-Friendly
What do you like best about the product?
What I like best about JumpCloud is how it brings together user identity, device, and policy management into a single, unified platform. It has drastically simplified our onboarding and offboarding processes, reduced manual IT overhead, and given us complete visibility into our endpoints. The MDM capabilities work flawlessly across macOS and Windows devices, and features like patch management, conditional access, and directory integrations have strengthened our overall security posture. The platform’s clean interface, regular feature updates, and responsive support team make it a reliable choice for any modern IT environment.
What do you dislike about the product?
There’s nothing major to dislike at this point. JumpCloud has consistently evolved with regular updates and new features that address most IT management needs. The only area I’d like to see improved is deeper SaaS application visibility and a dedicated asset management module — both of which I understand are already on the product roadmap.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us centralize and automate critical IT operations that were previously managed across multiple tools. It has streamlined user onboarding and offboarding, device enrollment, and policy enforcement — all from a single console. Managing patch updates, enforcing security baselines, and ensuring compliance across macOS and Windows devices has become far more efficient.
With JumpCloud, we’ve also reduced dependency on multiple MDM or identity platforms, improving overall visibility and control across users, endpoints, and access policies. This unified approach saves time, enhances security, and allows our small IT team to manage a large, fully remote workforce effectively.
With JumpCloud, we’ve also reduced dependency on multiple MDM or identity platforms, improving overall visibility and control across users, endpoints, and access policies. This unified approach saves time, enhances security, and allows our small IT team to manage a large, fully remote workforce effectively.
Exceptionally User-Friendly IT Management with Seamless Setup
What do you like best about the product?
JumpCloud offers an exceptionally clean and user-friendly interface, ensuring that all essential features are readily accessible. The platform strikes an impressive balance by providing a wide range of IT management settings and modifications, yet everything remains easy to locate thanks to its logical organization.
Installing the agent on new devices is straightforward, and applying policies is a seamless process. Users management cannot be made simpler and makes frequent tasks such as binding accounts, password resets, staging, super simple.
Installing the agent on new devices is straightforward, and applying policies is a seamless process. Users management cannot be made simpler and makes frequent tasks such as binding accounts, password resets, staging, super simple.
What do you dislike about the product?
One of my main frustrations with JumpCloud has been the reliability of its local agent. While the agent is supposed to quietly enforce policies and keep systems in sync with JumpCloud, my experience has been inconsistent. On some Windows machines, it performs perfectly, but on others, it unpredictably stops applying policies or fails to update user credentials. Troubleshooting these issues can be challenging, as the logs are often unclear, and JumpCloud’s support usually suggests reinstalling the agent rather than providing an explanation for the failure. Although this isn’t a dealbreaker, if you’re planning to deploy JumpCloud across many endpoints, be prepared to spend extra time monitoring and managing the agent to ensure it’s functioning as intended.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the headache of managing users and devices across multiple platforms and locations. Instead of juggling Active Directory for Windows, separate tools for Macs, and another for SaaS apps, JumpCloud brings everything under one roof. From an IT support perspective, that means faster onboarding, fewer password reset tickets, and consistent policy enforcement no matter where a user is working. It’s especially beneficial in hybrid or remote environments where you can’t rely on traditional domain joins but still need secure, centralized control over identities and access.
Essential for Account Management with Outstanding Support
What do you like best about the product?
JumpCloud has proven to be extremely helpful for setting up and managing our customers and their accounts. The support team is consistently available and responsive whenever we need assistance. The platform also provides a variety of tools that enhance security and allow for seamless integration with our clients' environments. We rely on JumpCloud every day to ensure that both our technicians and clients can work as efficiently as possible.
What do you dislike about the product?
We wish JumpCloud had more options for supporting MacOS, as well as increased scalability when dealing with larger enterprise customers
What problems is the product solving and how is that benefiting you?
JumpCloud has provided us with a single platform to manage both our IAM and password management needs. It also excels at supporting zero-trust security principles and streamlining our user lifecycle management, covering everything from onboarding to offboarding.
Admin Portal Makes Management a Breeze
What do you like best about the product?
The manageability that we get in the admin portal.
What do you dislike about the product?
the A.I. search bar is my biggest complaint, and it's just a small annoyance,e then anything else
What problems is the product solving and how is that benefiting you?
Being able to download the file to make a provisoning package makes it easy to set up new computers
Versatile and useful for IT and its ability to review multiple servers
What do you like best about the product?
its versatility and its ability to solve problems such as reviewing various machines, which helps us check if the other IT colleagues are in service, and likewise, being able to remotely access the machines to deploy agents is great.
What do you dislike about the product?
the remote connection tends to be somewhat slow but after that everything is excellent
What problems is the product solving and how is that benefiting you?
At the moment, I haven't seen any problems with JumpCloud yet.
All-in-One Identity Management with Seamless Security and Effortless Network Protection
What do you like best about the product?
he greatest value proposition of JumpCloud lies in its robust identity management capabilities. By acting as a single source of truth for user identities, it dramatically simplifies complex tasks like provisioning, de-provisioning, and enforcing security policies across Windows, macOS, and Linux endpoints. The integration of Single Sign-On (SSO) and Multi-Factor Authentication (MFA) is seamless and highly effective, providing strong security without crippling the end-user experience. It consolidates functions that traditionally required separate Active Directory, LDAP, and device management tools into one clean, manageable interface.
Furthermore, the Cloud RADIUS-as-a-Service feature is a clear standout. This component makes it incredibly easy to secure Wi-Fi networks and VPNs using the same central JumpCloud credentials. It eliminates the hassle of deploying and maintaining on-premise RADIUS servers, instantly boosting network security by enforcing individual user credentials (and optional MFA) rather than relying on shared passwords. This is a massive win for remote and distributed teams.
Furthermore, the Cloud RADIUS-as-a-Service feature is a clear standout. This component makes it incredibly easy to secure Wi-Fi networks and VPNs using the same central JumpCloud credentials. It eliminates the hassle of deploying and maintaining on-premise RADIUS servers, instantly boosting network security by enforcing individual user credentials (and optional MFA) rather than relying on shared passwords. This is a massive win for remote and distributed teams.
What do you dislike about the product?
Where the platform shows its limitations is generally in the depth of specialized features, specifically within its Remote Assist tool.
While JumpCloud's Remote Assist functionality provides basic, necessary features for troubleshooting—screen sharing and remote file access—it often feels like a checkbox feature when compared directly to dedicated remote access products. In contrast to best-of-breed solutions like ConnectWise Screen Connect, the performance, user interface fluidity, and feature depth of JumpCloud’s remote access feature tend to pale in comparison.
While JumpCloud's Remote Assist functionality provides basic, necessary features for troubleshooting—screen sharing and remote file access—it often feels like a checkbox feature when compared directly to dedicated remote access products. In contrast to best-of-breed solutions like ConnectWise Screen Connect, the performance, user interface fluidity, and feature depth of JumpCloud’s remote access feature tend to pale in comparison.
What problems is the product solving and how is that benefiting you?
JumpCloud stands out as an excellent directory platform, truly fulfilling its promise of unified identity and device management. Its IAM core, along with the Cloud RADIUS feature, offers both enterprise-level security and straightforward usability.
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