JumpCloud
JumpCloud, Inc.External reviews
3,700 reviews
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Jumpcloud is the Best Directory Platform I Have Ever Used
What do you like best about the product?
Jumpcloud is great because of its ease of use and ease of integration. We manage a mixed environment, with a large number of our end users using both Apple and Windows, while using Google Workspace as our main directory. Jumpcloud allows control of all our platforms in one place, smoothly. Support for the product is also very good.
What do you dislike about the product?
There is not anything to write in this section, as it works very well for my job role.
What problems is the product solving and how is that benefiting you?
The main problem that Jumpcloud solves is integrating our various workspaces and platforms, and allowing admins like myself be able to manage these entities in one place. Jumpcloud also allows us to bring a level of security when end-users login and use these environments.
Jump Cloud Makes Managing SSO and Large Organizations with Multiple Applications Very Manageable
What do you like best about the product?
Jump Cloud interface is very intuitive and it is easy to find things. It is also easy to find answers on the web on how to do things with their knowledge base items. Also, adding users. intergrating apps, assigning apps and everything it does it so easy to do!
What do you dislike about the product?
If you are a new IT user it may be a bit confusing, but it is something that can be learned and there are always resources!
What problems is the product solving and how is that benefiting you?
It allows our clients who use DOZENS of complicated apps to be able to use ONE portal to SSO onto any and all of their apps and allows for a seamless integration. It also makes providing and revoking access very easy to many different company resources when onboarding or offboarding partner employees.
Robust cloud directory, MDM management, and SSO solution
What do you like best about the product?
• General ease of use and setup
• Extremely flexible with robust options to manage Macs, PCs, and Linux machines as well as iOS and Android mobile devices
• Fantastic customer support with the ability to both chat with someone and call someone. Chat now support ChatGPT style results (so you can chat at anytime of day), which works surprisingly well.
• Constantly introducing new features and solutions
• Integrates well with existing workflows, including Active Directory and Googel Workspace
• Supports different forms of SSO integration including SAML and JIT provisioning
• Extremely flexible with robust options to manage Macs, PCs, and Linux machines as well as iOS and Android mobile devices
• Fantastic customer support with the ability to both chat with someone and call someone. Chat now support ChatGPT style results (so you can chat at anytime of day), which works surprisingly well.
• Constantly introducing new features and solutions
• Integrates well with existing workflows, including Active Directory and Googel Workspace
• Supports different forms of SSO integration including SAML and JIT provisioning
What do you dislike about the product?
• Initial setup can be a bit daunting, but customer support is helpful
• Current password manager, while functional and secure, leaves a lot to be desired. Speciifcally: the user interface is a bit clunky; there is no native Apple Silicon version of the password manager; search, while functional, is extremely clunky because it doesn't allow you to view a static list of search results, but only a small drop down menu that disappears the minute you click on a result; the browser extension mostly works well, but fails pretty spectacularly on certain websites.
• No easy way to manage printers without either a dedicated on-site print server or a cloud based solution. This means you need either to keep an on-site server (one reason to use JumpCloud is to eliminate the need for any kind of on-site server), or pay for another cloud-based service.
• Current password manager, while functional and secure, leaves a lot to be desired. Speciifcally: the user interface is a bit clunky; there is no native Apple Silicon version of the password manager; search, while functional, is extremely clunky because it doesn't allow you to view a static list of search results, but only a small drop down menu that disappears the minute you click on a result; the browser extension mostly works well, but fails pretty spectacularly on certain websites.
• No easy way to manage printers without either a dedicated on-site print server or a cloud based solution. This means you need either to keep an on-site server (one reason to use JumpCloud is to eliminate the need for any kind of on-site server), or pay for another cloud-based service.
What problems is the product solving and how is that benefiting you?
• JumpCloud is replacing an existing Windows 2008 server that is acting as a Domain Controller, Active Directory Controller and print server
• Used for both Mac and Windows device management (MDM), making it easy to push out profiles and execute remote commands on a computer.
• Password management
• Single Sign-On solution, integrating directly with Google Workspace
• Used for both Mac and Windows device management (MDM), making it easy to push out profiles and execute remote commands on a computer.
• Password management
• Single Sign-On solution, integrating directly with Google Workspace
Active Directory in the Cloud Replacment
What do you like best about the product?
Being about to set policies on the workstation via the JumpCloud Portal. JumpCloud Password Manager is a plus for password management
What do you dislike about the product?
So far I like everything about JumpCloud
What problems is the product solving and how is that benefiting you?
Password Management, Priviledged access, Single sign on and cloud directory services
Great point solution to compliment Workspace
What do you like best about the product?
Google Workspace has a few feature gaps regarding an enterprise productivity and collaboration solution when being compared to Microsoft o365. Universal directory, single sign on, and mobile device management (specifically for end user computing) are 3 key areas that JumpCloud delivers to fill these gaps.
I also enjoy working with the JumpCloud team members. While the solution is solid, so is their team - I find they are knowledgeable, reliable, and responsive.
I also enjoy working with the JumpCloud team members. While the solution is solid, so is their team - I find they are knowledgeable, reliable, and responsive.
What do you dislike about the product?
There are some large organizations (5000 users and above) where JumpCloud does not scale as well as an enterprise solution. There are also competitors in the MDM and SSO space that claim to offer similar functionality for less cost.
What problems is the product solving and how is that benefiting you?
Jumpcloud provided and integrated and unified experience for our admins and end users alike. It's helpful to have an administration console that plugs and plays seamlessly to allow us to make confident changes in bulk and establish set-it-and-leave-it configurations.
The New Enterprise Platform Standard...available for businesses as small as 1...or 10,000.
What do you like best about the product?
The aggregation of IDMS, MFA, Directory Services, and multi-platform MDM makes JC an invaluable resource for achieving all levels of ITSM, certification, and fluid IT process. Best integration team in the business, they understand and advise on so many scenarios.
What do you dislike about the product?
Not necessarily a dislike, but some MDM features lack parity with JAMF. I understand the MDM module is a priority at JC and only 40% complete...when it hits 80% the big three MDM players in the field will take sudden notice.
What problems is the product solving and how is that benefiting you?
JumpCloud reduces the need for five (or more) disparate cloud-based management services. Goodbye AD, Azure, and whatever is the newest renamed legacy directory services mess.
Easiest Platform for Managing our Devices
What do you like best about the product?
I like the ability to erase devices should anything happen to them remotely. It is also very easy to launch a remote session to provide support to our overseas teams. It saves me countless hours of setting up new computers, making it super easy to install and send out new computers.
What do you dislike about the product?
I wish there was a dashboard that showed at a quick glance that can show custom fields that we want to see.
What problems is the product solving and how is that benefiting you?
It allows me to quickly set up multiple devices at once by installing JumpCloud and then assigning it to it's designated group.
Jumping for Joy
What do you like best about the product?
I love the UX and ease of use that JumpCloud offers. I also love the security of the platform that is integrated into our system. To set up new employees is also very friendly from an admin standpoint. It is easy to update profiles and reset passwords.
What do you dislike about the product?
We also use Drat and sometimes it doesn't always update, but other than that, JumpCloud is great.
What problems is the product solving and how is that benefiting you?
Solves our security for our access management of each device
Easy to setup and pretty easy to learn
What do you like best about the product?
Ease of use, simple user interface, and quick support response time.
What do you dislike about the product?
Password manager doesn't run well on pcs without a dedicated gpu
What problems is the product solving and how is that benefiting you?
User management, device management, and sso
JumpCloud review
What do you like best about the product?
We have been happy with how Jumpcloud works for our organization. It has seemed to be pretty easy to implement and use. We are able to have decent control over out devices, which are mostly Macbook Pro's and iPads.
What do you dislike about the product?
First level of support isn't always the best experience from JumpCloud, but we have been able to get the solutions we need, for the most part, in the end.
What problems is the product solving and how is that benefiting you?
Managing our devices and users. We have a unique environment with multiple users on multiple different machines. We have been able to make it work very well for us.
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