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JumpCloud is an essential solution for our hybrid enviroments
What do you like best about the product?
JumpCloud is used for authentication services across our hybrid environment. The interface is intuitive and innovative. We looked for a central and simple single sign-on solution, with a good user interface and clear security objectives. We found our solution with JumpCloud. Highly Recommended.
What do you dislike about the product?
Pricing could be a little lower. Authentication for Rasberry PI devices would be nice
What problems is the product solving and how is that benefiting you?
Authentication across Windows, Apple and Linux systems. We can enforce password policies with JumpCloud that was impossible with the standard Microsoft Active Directory solutions
Recommendations to others considering the product:
Prepare to spend a few hours learning the software, being engaged in the webinars and updates to provide the best level of service to your customers and staff.
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Very useful service
What do you like best about the product?
Ease of user and device management makes my day-to-day tasks less complex
What do you dislike about the product?
Fully cloud-based, no on-prem management in case of internet outage.
What problems is the product solving and how is that benefiting you?
No real problems intended to be solved with JumpCloud, but the ease of resource management is great.
Good concept but lacking in many areas
What do you like best about the product?
- Unified Cloud Directory
- Cloud Only Approach
- Google and Microsoft Directory integrations
- Cloud RADIUS/LDAP
- SSO and SAML apps
- Central place to manage all access
- Ability to assign users to a device and sync their passwords
- Cloud Only Approach
- Google and Microsoft Directory integrations
- Cloud RADIUS/LDAP
- SSO and SAML apps
- Central place to manage all access
- Ability to assign users to a device and sync their passwords
What do you dislike about the product?
- Support even at Premium tier is lacking compared to OKTA, they just sending back KB articles and you need to onvlove account manager to get someone really knowledgeable. If you have an outage and call support dont expect an expert.
- MDM enrollment especially when migrating existing users/laptops is not working really well
- Lack of SMS MFA
- Missing workflows automatiions such as OKTA Workflows
- Log retention only 90 days (some compliances require up to a year)
- KB articles are lacking pictures and some of them outdated even for pre-build apps. So need to create custom apps instead.
- Lack of HR apps integrationgs such as BambooHR, Gusto for automating account creations.
- MDM enrollment especially when migrating existing users/laptops is not working really well
- Lack of SMS MFA
- Missing workflows automatiions such as OKTA Workflows
- Log retention only 90 days (some compliances require up to a year)
- KB articles are lacking pictures and some of them outdated even for pre-build apps. So need to create custom apps instead.
- Lack of HR apps integrationgs such as BambooHR, Gusto for automating account creations.
What problems is the product solving and how is that benefiting you?
- Speed up Mac OS deployments
- Satisfy regulations
- Basic SSO security for cloud apps
- Single point for onboarding/offboardings
- SSH key management
- Easy device assignments even to multiple users
- Satisfy regulations
- Basic SSO security for cloud apps
- Single point for onboarding/offboardings
- SSH key management
- Easy device assignments even to multiple users
Recommendations to others considering the product:
It is a great idea and product is a future vision of IT compared to others the only downside is that it is not as stable and mature as other big competitors. It is perfect for small to mid size business, but if you are going entreprise you might find that a lot of small things missing that can slow you down. They always bringing new updates to the table so its a really agile and always changing product which is good so they can still listen to customer needs instead of pushing their own ideas to the product like many large companies do.
Superb Functionality at a Great Price!
What do you like best about the product?
JumpCloud has allowed us to easily migrate away from managing users through AD, and allowed us to simplify account management, through one easy to use web interface.
What do you dislike about the product?
I don't havr any dislikes, learning how everything works takes some time, but once you grasp the concepts it will be well worth the investment, saving time managing everything through one system.
What problems is the product solving and how is that benefiting you?
We have been able to streamline our new user creation processes by utilizing the JumpCloud LDAP and SSO features available in the software package. The benefits that we found most useful is having everything in one place and are currently experimenting with the various MDM features available.
Recommendations to others considering the product:
Give it a try, it will save you a lot of time once implemented.
We love Jump Cloud
What do you like best about the product?
We use it for small offices and companies they require flexibility in Authoritive services.
What do you dislike about the product?
There isn't much I don't like, the platform is easy, fast and while complex isn't complicated.
What problems is the product solving and how is that benefiting you?
We use it in places where clients want managed services but don't have a domain controller.
A Difficult Experience
What do you like best about the product?
Jumpcloud is beneficial if you're using it as your primary IdP instead of another service
What do you dislike about the product?
In my experience using Jumpcloud as a DaaS with Okta as our main IdP, there were many inconvenient aspects of Jumpcloud implementation. For one, the lack of Zero Touch Provisioning capabilities, as well as the lack of automatic binding of Jumpcloud users to Macbooks.
In addition, the troubleshooting steps for a lockout and reset, are not clear for the typical end-user.
Lastly, changing usernames (legal name change, clerical errors, preferred name update, etc.) requires a lengthy workflow when using Okta as an IdP. This includes: creating a second user on the machine that will be logged into, descoping the Jumpcloud user from the device, which logs the user out but preserves the user account. Then, changing the home folder path/home folder/permissions, unassigning and reassigning the Jumpcloud user in Okta and rescope the Jumpcloud user to the device.
In addition, the troubleshooting steps for a lockout and reset, are not clear for the typical end-user.
Lastly, changing usernames (legal name change, clerical errors, preferred name update, etc.) requires a lengthy workflow when using Okta as an IdP. This includes: creating a second user on the machine that will be logged into, descoping the Jumpcloud user from the device, which logs the user out but preserves the user account. Then, changing the home folder path/home folder/permissions, unassigning and reassigning the Jumpcloud user in Okta and rescope the Jumpcloud user to the device.
What problems is the product solving and how is that benefiting you?
We were utilizing Jumpcloud in conjunction with Okta to sync user Okta passwords with the local laptop password, as well as to automate revoking access to the user's machine upon Okta account deactivation.
Excellent fit for born in the cloud companies, but not only
What do you like best about the product?
Allows an organization to completely drop AD, yet retain strong policy enforcement on a variety of endpoints
What do you dislike about the product?
The GUI was it always intuitive, but good documentation overcomes this.
What problems is the product solving and how is that benefiting you?
We used it to organize and control our cloud dev environment using modern technologies/protocols, while maintaining support for older protocols such as Radius for VPN users.
Recommendations to others considering the product:
I really liked the fully featured 10 users account when I evaluated this product.
Easy To understand and to start with.
What do you like best about the product?
The Interface is something I Liked about jump cloud, and also the video tutorial on Youtube is a plus as it makes it super easy for anyone to understand and follow along.
What do you dislike about the product?
Well, so far, I haven't encountered anything as such which I dislike However I would say that it would be quite nice if the company can add more documents for understanding.
What problems is the product solving and how is that benefiting you?
Well, single sign-on(SSO) is the reason for which I signed up with jump cloud, which not only helped me with the initial work I signed up for but also helped me with various other areas.
Great tool, works reliably
What do you like best about the product?
I had to implement SSO login and JumpCloud allowed me to do it almost effortlessly and I was able to achieve my goals with it. Single sign-on and identity and access management were the tools that I used
What do you dislike about the product?
didn't have any negative experience with it so far
What problems is the product solving and how is that benefiting you?
I used tools for authentication
Easy to use. Best bet for small business.
What do you like best about the product?
everything is user-friendly. All in one MDM
What do you dislike about the product?
Does not have all the features offered by rivals such as Okta. Less integration.
What problems is the product solving and how is that benefiting you?
small deployments.
Recommendations to others considering the product:
Easy to use as long as you have used an MDM and Identity provider previously.
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