JumpCloud
JumpCloud, Inc.External reviews
3,700 reviews
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Unified directory platform for managing a variety of devices and OS
What do you like best about the product?
The MDM aspect it brings when maintaining Windows and Macs. It makes the management easy offering different tools and features needed for our IT team.
What do you dislike about the product?
I lacks granular features for patch and security management of devices.
What problems is the product solving and how is that benefiting you?
It is helping us solve our MDM issues and patch management for the organization.
Solid MDM for Enterprises
What do you like best about the product?
Jumcloud is not only a fantastic MDM, but an incredible IDP, which allows centralized identity management. The support level and available documentation is really good.
What do you dislike about the product?
Configuring and tuning Jumpcloud can be challenging, particularly if the organization does not have clear identity management policies and cybersecurity posture.
What problems is the product solving and how is that benefiting you?
Managing our set of cybersecurity policies for end-user devices in alignment with our compliance frameworks (SOC 2, ISO 27001, etc.) is much more effective and efficient with Jumcloud.
Why you should use Jumpcloud.
What do you like best about the product?
How easy the switch was from our old sys.
What do you dislike about the product?
None, everything has been smooth sailing.
What problems is the product solving and how is that benefiting you?
Everything is seamless and integrated into one system.
Making IT Easy
What do you like best about the product?
The centralized portal for multiple operating systems vs. seprate MDM solutions as well as the knowledge base is super user friendly.
What do you dislike about the product?
I have not encountered any dislikes with the product yet.
What problems is the product solving and how is that benefiting you?
It's helping consolidate MDM platforms, SSO capabilities as well as directory integration.
Extremely Easy to use
What do you like best about the product?
Jumpcloud has a very user friendly UI and has so many rescourses to help you along the way.
What do you dislike about the product?
Jumpcloud is amazing so I wouldent say I disslike anything about it.
What problems is the product solving and how is that benefiting you?
Jumpcloud helps us manage computer invintory and provision software to our users. It also helps us help remote users with remote assist..this has saved so many hours troubleshooting.
Easy management of multiple clouds
What do you like best about the product?
An ideal and innovative solution for managing multiple clouds in a simplified way.
What do you dislike about the product?
Lack of integration with solutions that don't allow SSO or SAML without using JumpCloud's password vault
What problems is the product solving and how is that benefiting you?
Unify user manageament
System Administrator
What do you like best about the product?
I love the customer support. It feels like you are getting white glove support with every issue!
What do you dislike about the product?
Nothing! This is a fantastic product. Love using it!
What problems is the product solving and how is that benefiting you?
Having a cloud solution for AD.
Great Features and Customer Service
What do you like best about the product?
The many features and configurartions offered for multiple operating systems instead of just one (lookin' at you, Jamf Pro). Remote support is easy with JumpCloud, which is essential our fully remote company. And being able to chat with a support engineer in seconds is super helpful for troubleshooting!
What do you dislike about the product?
Due to the many different configurations, the KBs about the bind/account provisioning process specifically can be a little vague and/or hard to follow. There is sometimes conflicting advice from one article to the next depending on the organization's current settings (e.g., account takeover being support or not, depending on if you have SSAP enabled), so I found myself having to contact our support rep or a live support engineer in the chat often to clarify things that were not clear on the KBs. Remote Assist works well for Macs, but is a little finicky on Windows machines sometimes. I wish there was an asset management feature. I love the ability to create custom software packages such as Google Chrome, but I dislike that you have to manually udpate the installer when a new version comes out.
What problems is the product solving and how is that benefiting you?
Our organization is fully remote, with employees all over the world. By harnessing the power of JumpCloud's MDM, we can ensure our assets are secured and less likely to be comprimised, and create a zero touch onboarding experience for new employees. Integrating JumpCloud with BambooHR and Google Workspace directory has allowed us to easily ensure new hires 'accounts are set up so they have access to company resources on their first day.
The Best Identity-Management platform out there.
What do you like best about the product?
Jumpcloud is so easy to implement and deploy. It is easy to use and it has so many features. It is pretty easy to Integrate and they have really good Customer Support.
What do you dislike about the product?
The downside is that other alternatives offer better features, and there is easier integration and features on other platforms.
What problems is the product solving and how is that benefiting you?
Jumpcloud is solving SSO problems for us, the features are great, and the overall experience is really good.
Being a Global company Jumpcloud has been very valuable.
What do you like best about the product?
Being a cloud based User/Device management tool has helped us keep track of devices and users credentials. The deployement of devices has been a lot easier being domain-less, we can set up devices and ship them and the users just logs in without needing a VPN connection. We also can shut devices off remotely and do support remotely for our users. The SSO features also have helped us connect a ton of platforms to our account which helps our staff not have to remember a bunch of passwords. If you are looking multi OS platform to manage users this is the best.
What do you dislike about the product?
I do wish Jumpcloud could be more robust in providing reports pulled from the data aquired by the agents on devices. This will give a value to IT teams with device managment.
What problems is the product solving and how is that benefiting you?
Being cloud based helps us cover users all over the Globe, we are able to push device policy without concern it will be applied to remote devices.
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