JumpCloud
JumpCloud, Inc.External reviews
3,700 reviews
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A much better solution than Microsoft AD
What do you like best about the product?
What I like the most about JumpCloud is that the Dashboard easily displays the information I want/need to know such as expired passwords and when a user is locked out. It's also very easy to implement and integrate into an exsisting AD environment.
What do you dislike about the product?
The only thing that I have disliked about JumpCloud is how sometimes when we start a remote assist session I cannot help with anything that needs a network administrator credential.
What problems is the product solving and how is that benefiting you?
Its making a simple and easy to read single plane of glass for manaaging AD credentials.
A no brainer
What do you like best about the product?
JumpCloud helps our clients adopt a solid security posture, while streamlining onboarding, offboarding, device management. JumpCloud unifies LDAP/AD, Radius, and 1000+ SaaS apps, and MDM for Mac and Windows. It really is an all-in-one solution with few downsides. Implementation in a staged and non-disruptive approach is easy. Users can easily self serve from password resets to rotating SSH keys. JumpCloud's support has been quick to respond and capable. For administrators, it allows us to sleep at night.
What do you dislike about the product?
It would be great to have support for Windows domains beyond AD authentication.
What problems is the product solving and how is that benefiting you?
Drastically simplifies user access to all company resources with a single secure password. A single kill switch for termination of employees, eliminating or drastically reducing the need to manually remove access. One click to add/remove access to resources like Linux servers.
Moved from Miradore for my iOS devices... been very happy.
What do you like best about the product?
Having previously used a couple of other MDM solutions for my small business, I found JumpCloud to be the easiest to set up with Apple Business. Honestly, the whole Apple device enrollment process is a bit convoluted, so it was very welcome that the JumpCloud side of things was simple. I think of it as basically set it and forget it... I am not constantly needing to tweak things, they work the first time and stay done.
What do you dislike about the product?
I am not an expert user, so it is still a big learning curve to become effective in the MDM space. I did find that some of the policies I had in Miradore did not exist in JumpCloud (or at least I could not find them). Being a small business, the cost once you move beyond the free edition can add up quickly. I would love a larger free tier (of course) or a cheaper small business tier for companies with 50 or fewer devices.
What problems is the product solving and how is that benefiting you?
I really needed my devices locked down so that my staff are unable to load apps and use them in inappropriate ways.
Amazing!
What do you like best about the product?
The Device and User management on JumpCloud is the best thing about it.
What do you dislike about the product?
The search feature can be better. When I type a users name sometimes it wont auto populate or give me options that are not related to the search
What problems is the product solving and how is that benefiting you?
Using JumpCloud has help me a lot with to make sure that we can help our users access to the tools they need
Very good experience so far
What do you like best about the product?
I love the unifed system that provides to keep security tight but at the same time the easy way for anyone TI or not TI people to use it
What do you dislike about the product?
Only i would say i would improve a little UI in admin console
What problems is the product solving and how is that benefiting you?
Knowing which user have or not access to specific services from the company and also helping with having a dashboard for a login for all users
Easy to use - responsive support
What do you like best about the product?
the ability to set RBAC and the ease of use of setting up SSO. Every time I have logged a support case it has been dealt with so quickly
What do you dislike about the product?
Nothing I can think of. The new features are going to be well receieved
What problems is the product solving and how is that benefiting you?
RBAC - helps to prevent access when people leave
AD - allows us to maitain those users
MDM - ensures that lost equipment cannot be used to gain access. And means we can apply policies
AD - allows us to maitain those users
MDM - ensures that lost equipment cannot be used to gain access. And means we can apply policies
A great product with a lot of options
What do you like best about the product?
That I don't need a local server or Active Directory
What do you dislike about the product?
Sometimes it's very slow and i need to wait like 5 min
What problems is the product solving and how is that benefiting you?
Ldap insted loval server
Mdm
User interface
Mdm
User interface
JumpCloud - Practical Usability
What do you like best about the product?
After integrating our organization with JumpCloud in early 2023, the ease of user onboarding and support has been night and day as compared to the archaic system we were previously using. I would recommend JumpCloud to any team or organization that prioritizes workflows and productivity
What do you dislike about the product?
No complaints! Since moving to the platform with JumpCloud our company has shown massive improvements in the streamlining of our user onboarding and day-to-day operations.
What problems is the product solving and how is that benefiting you?
JumpCloud has solved issues with a myriad of issues for our organization. SSO, has had the most immediately noted effect as the number of requests for password resets to our IT team has been severely diminished
Personal Take on the IT Game Changer
What do you like best about the product?
Its multi-factor authentication feature, which consistently receives high ratings for its robustness and reliability. This level of security assurance is crucial for organizations prioritizing the safeguarding of their resources and user identities. Users also appreciate the platform's seamless single sign-on capabilities, which streamline access without compromising security
What do you dislike about the product?
The management of offboarded users in JumpCloud, noting that suspended users still require a license, which can lead to unnecessary billing. Additionally, there seems to be a desire for more flexibility in license types to accommodate different user categories such as guests, frontline workers, and contractors. This feedback suggests a need for a more nuanced approach to user management and billing structures to cater to diverse organizational requirements
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the complex problem of identity and access management in the cloud era. It benefits users by providing a unified platform for directory services, device management, and identity access management. This results in streamlined user lifecycle management, from onboarding to offboarding, and enhanced security through multi-factor authentication and single sign-on capabilities. Organizations gain from improved operational efficiency and robust security that adapts to varied environments and user needs.
JumpCloud is the Best Radius Server
What do you like best about the product?
Easy centralized user management, the security features such as MFA are great
What do you dislike about the product?
I find the Jumcpcloud pricing to be a little extra as compared to other products in the market
What problems is the product solving and how is that benefiting you?
Given we manage so many users and devices, the granularity Jumpcloud offers makes it easy to segregate users at group and device permission levels
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