JumpCloud
JumpCloud, Inc.External reviews
3,700 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Platform
What do you like best about the product?
JumpCloud has mad my life as the IT Admin of a small accoutning firm much more simplistic in my day to day management. I love the fact that the platform includes Remote Desktop support, which normally costs an arm and a leg.
What do you dislike about the product?
As of this point in my use of JumpCloud, I have not found anything I dislike.
What problems is the product solving and how is that benefiting you?
For one, it has allowed me to manage all the PC devices on my network without having to use a third party remote software. JumpCloud has also allowed me to start utilizing remote commands for issues like restarting a computer each day.
Software Architect
What do you like best about the product?
Seamless oauth2 and saml integration. Easy to setup with many application
What do you dislike about the product?
The lack of filter of group on application . And streaming log integration to s3 bucket
What problems is the product solving and how is that benefiting you?
Sso om many 3rd parties and internal apps . Also MDM on linux is huge advantage. Jumpcloud all in one solution sso and mdm is nice
Smooth Onboarding, Reliable Performance
What do you like best about the product?
I find JumpCloud extremely beneficial in terms of its mobile device management and identity management capabilities, especially for our employee computers. It was recommended to us by a friend in a similar educational environment, and I'm glad we switched from our previous vendor to JumpCloud as it offered all the features we needed. I am particularly impressed with how smooth and efficient the onboarding process was, thanks to the specialist who assisted us. JumpCloud plays a crucial role in identity management and enforcing password policies, providing a comprehensive full-stack solution that ensures compliance across our organization. The system's ability to enforce our policies for all employees is a significant advantage. I really value the MAC agent feature that automatically updates local user account passwords when changes occur via JumpCloud, which streamlines our operations on a macOS level. The ease of use and reliability of JumpCloud make it stand out, contributing positively to our daily operations. I would definitely choose JumpCloud again for its user-friendly nature and dependability, and I highly recommend it with a perfect score of 10 out of 10.
What do you dislike about the product?
I think pricing is an issue, especially since we're in an education environment where budget constraints are often a concern.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for identity and mobile device management, enforcing our password policy and ensuring compliance, which simplifies managing employee computers.
Excellent Product for mixed OS Environments!
What do you like best about the product?
Jumpcloud has been an excellent product for providing SSO and MDM in our mixed Windows/Linux/macOS environment. We have several subsidiaries with IT Staff who have found it simple to deploy and straightforward to manage post-rollout. Our users are happy with the integration and simplicity.
What do you dislike about the product?
I don't have many negatives to report. Our environment is a unique use case. Jumpcloud support has been extremely responsive to our support requests!
What problems is the product solving and how is that benefiting you?
Jumpcloud provides a single platform for cloud directory services, SSO, and MDM for our mixed OS environment.
Great Cloud Directory tool for Macos!
What do you like best about the product?
Setup and implentation was quite simple!
Easy to use and create users/groups. Can manage devices, users and more all in one portal. Support is quick and prompt as well.
Easy to use and create users/groups. Can manage devices, users and more all in one portal. Support is quick and prompt as well.
What do you dislike about the product?
Not many dislikes as of right now. Only that there isn't many integrations for 3rd party tools.
What problems is the product solving and how is that benefiting you?
Running an all Mac workshop without physical servers.
Simple Device and Resource Management
What do you like best about the product?
JumpCloud offers us everything we need to maintain device controls for SOC-2 compliance.
What do you dislike about the product?
This is the smallest thing, but I do find myself searching around a bit each time I need the instructions to send a new employee for MDM.
What problems is the product solving and how is that benefiting you?
Mobile device management for SOC-2 compliance. It has helped us succeed with compliance for 3 years in a row.
Great tool to replace Active Directory
What do you like best about the product?
- Very easy to sync with our exiting environment/tools (e.g. Google Workspace)
- Excellent technical support and docuemtnation for solving complex problems
- Affordable for educational customers
- Little to no learning curve with a modern interface (especially compared to a classic directory service)
- Excellent technical support and docuemtnation for solving complex problems
- Affordable for educational customers
- Little to no learning curve with a modern interface (especially compared to a classic directory service)
What do you dislike about the product?
- Billing/Account team can be very hard to get in contact with to resolve issues
- MDM support is still very new, and there is signfnciant progress to be made on this front
- Lack of support for Organizational Unit (OU) directory structure
- MDM support is still very new, and there is signfnciant progress to be made on this front
- Lack of support for Organizational Unit (OU) directory structure
What problems is the product solving and how is that benefiting you?
We're able to eleiminate our Active Directory sturcture and modernize many of our workflows.
So far it is a good platform
What do you like best about the product?
We are moving our organization off of Active Directory and into Jumpcloud. I am enjoying the ease of use and management of devices on the platform. I am learning more about how to use Jumpcloud every day and so far it is a dynamic platform that seems to work for us.
What do you dislike about the product?
I tested the Patching features and it is still missing some functionality that we need to adopt it. I also find the sort feature a little funky to use as well as having to check the box to show what groups or items are assigned to users.
What problems is the product solving and how is that benefiting you?
We have a diverse environment with different OS types and hardware. jumpcloud is helping us to maintain all of those in one place. We are also a remote workplace with employees all over the country and we have been wanting a system to replace AD to manage those devices.
An administrators dream
What do you like best about the product?
Jumpcloud allows us to seemlessly deliver new Macs directly from Apple to employees and have them completely and automatically configured enabling new joiners to hit the ground running on their first day. The setup was quick and simple and highly customisable.
What do you dislike about the product?
At the current time I haven't had any issues
What problems is the product solving and how is that benefiting you?
It solves new employee setup entirely meaning that Macs are configured appropriately and correctly for all new joiners
Does what it's supposed to do.
What do you like best about the product?
The group logic built into the product as well as the SSO catalogue.
What do you dislike about the product?
Customer Support could be a little faster.
What problems is the product solving and how is that benefiting you?
We were trying to solve the SSO integration as well as the MDM problem. Both run smoothly with plenty of policies to choose from and pre-built SSO connectors to use.
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