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What legacy ActiveDirectory should have grown into
What do you like best about the product?
IAM controls for Windows, Mac, Linux that extend to multiple cloud platforms. The ability to onboard/offboard with 100% certainty that the basic access/controls are defined properly helps us to focus on more business driven automation and less time dealing with the minutia. This gives us the ability to have a windows style identity management solution for Windows, Mac, Linux... and that extends out to SSO, RADIUS (used with VPN and WIFI connectivity), without all of the headaches of maintaining legacy Active Directory domain controllers/sites and services. Bonus is the Mobile Device Management (MDM) and the lack of required VPN. Machines don't fall off of the domain (users don't have to maintain a VPN connection back to an authentication method (Domain Controller) so we don't have to worry about dealing with VPNs and stuck sessions). The ONLY advantage that Azure Intune has over JC at this point is Autopilot. If they could combine that with a remote desktop viewing application, MSPs could start looking at dumping their RMM tools.
What do you dislike about the product?
MSPs might find this difficult to resell. Because the rates are posted and the service is not white-labeled, it can be hard to profit. This also plays into losing revenue from maintaining systems that this type of automation would replace. If an MSP looses the revenue from maintaining systems (servers, workstations, etc), they're less likely to offer this as a solution. This combination will make it hard for MSPs to stay in business even though they're supposed to be acting as first-level support for the clients. The benefit to clients with MSPs that would re-sell this is that the MSP can focus on driving business analytics and automation beyond basic infrastructure authentication. JC has also come out with its own MFA app that handles similarly to DUO. There isn't any push for users to move to this as a push notification method instead of entering in the 6 digit OTP. The last negative is that they have come out with some excellent solutions, but the documentation hasn't quite kept up. There is a massive lack of videos that explain features and how to implement them (or lacking updates that have made solutions easier). I've found, however, that their support/people have been absolutely amazing. You couldn't ask for a happier, knowledgeable team. If they can keep this momentum up, they'll undoubtedly be eating Microsoft's lunch in no time.
What problems is the product solving and how is that benefiting you?
We have a client who builds software for clients. They use a mix of Windows, Mac, and Linux (RedHat and Ubuntu based). They wanted a means of controlling access to all of these devices even on a basic username/password/logging level. We've expanded that process so that when they onboard a new engineer, HR puts them into Bamboo HR, it feeds to JC for user identity and based on the department they belong to; they've given access to the appropriate resources in the cloud for development. When that engineer leaves, the access to those resources are removed without having to access each resource type. I can't overstate how awesome this is to be able to offer a company as small as they are with under 100 users. Best part is that I don't have to constantly monitor it, allowing me to drive other automation solutions for them.
Recommendations to others considering the product:
If you're not already waist-deep into the Azure AD/O365 platform, I wholeheartedly recommend implementing JumpCloud. Self-service password reset, OS-level MFA, uniform experience for end-users across windows, mac, and Linux, all huge reasons to get into this. SSO and RADIUS in the cloud are just icing on the cake. Recently setup a small business with a local Synology (CAD files didn't like working over a WAN connection), and we were able to automate the drive mapping and user credentials to it. (similar to legacy ActiveDirectory with on-prem DomainController, File server, CAS licensing, etc).
The ONLY negative feedback I would give, is:
1. User/device groups are not able to dynamically add members based on criteria. (I believe it's on the roadmap). This is important so that I can setup the org as needed (for software assignments, security policy exceptions, scripting purposes, etc) without having to manually remember to add users/computers to groups (not that it's difficult for smaller orgs). But instead of building out a list of groups to add a new device or user to, I can simply document which user/device group based on role.
But being that you no longer have to worry about computers falling off of the domain (Trust broken to do lack of connectivity with a Domain Controller), this administrative work is EASILY offset by having to check a few boxes in the JumpCloud Console
The ONLY negative feedback I would give, is:
1. User/device groups are not able to dynamically add members based on criteria. (I believe it's on the roadmap). This is important so that I can setup the org as needed (for software assignments, security policy exceptions, scripting purposes, etc) without having to manually remember to add users/computers to groups (not that it's difficult for smaller orgs). But instead of building out a list of groups to add a new device or user to, I can simply document which user/device group based on role.
But being that you no longer have to worry about computers falling off of the domain (Trust broken to do lack of connectivity with a Domain Controller), this administrative work is EASILY offset by having to check a few boxes in the JumpCloud Console
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Moving from local active directory to Jumpcloud for my client was simple
What do you like best about the product?
Google workspace integration was quick and easy. I was up and running on day one.
What do you dislike about the product?
I am still a little bit confused about how Google and Jumpcloud accounts are synced.
What problems is the product solving and how is that benefiting you?
I was able to retire an old Windows domain controller without replacing it. With directory service in the cloud I'm able to support my customer's users on multiple devices and operating systems.
good identiy binding to endpoint
What do you like best about the product?
Identity binding to windows and mac endpoint is excellent. Using a modern identity solution to manage credentials and access on the user device is the best experience out of any products I came across. Easy to set up.
What do you dislike about the product?
Lacking in device management capabilities
What problems is the product solving and how is that benefiting you?
Connecting endpoint user identity to a cloud identity provider without the need for on-premise infrastructure.
Recommendations to others considering the product:
Jumpcloud is the best identity binding experience for endpoints.
Device Identity Binding Rocks!
What do you like best about the product?
I like how consistent their identity binding is with endpoints. From the IDP down to the endpoint, it works flawlessly.
What do you dislike about the product?
Their MDM capabilities need a bit more polishing for application provisioning and endpoint configurations.
What problems is the product solving and how is that benefiting you?
Less of a problem more of a better solution for end users to have their password synced to their devices.
JumpCloud in Review
What do you like best about the product?
How easy it is to manage everything once its in.
What do you dislike about the product?
Sometimes I get problems with the agent, but most of the time, it's fine.
What problems is the product solving and how is that benefiting you?
Connecting users with devices and applications.
Clever Devices JumpCloud review
What do you like best about the product?
We are big fans of the level of complexity of the software package allowing us to better manage who is logging in to our various hosted environments
What do you dislike about the product?
At times there are many layers that can be overwhelming
What problems is the product solving and how is that benefiting you?
Better end-user management within our various hosted server environments
Directory Replacement
What do you like best about the product?
Easy to replace your online directory with something thats in the cloud
What do you dislike about the product?
there isn't much to dislike, it's clean and easy to use
What problems is the product solving and how is that benefiting you?
i decided to use this service for Radius
Recommendations to others considering the product:
If you need to replace your directory server, then this is the app to consider.
One of the best tools for companies
What do you like best about the product?
The way that the admins have complete and total control of their actions and users action as well
What do you dislike about the product?
Actually at this point there's nothing to complain
What problems is the product solving and how is that benefiting you?
The company's lack of admin's control in users computers
Just One Word For JumpCloud 'Astonishing'
What do you like best about the product?
The best thing about JumpCloud is its quality of services, and it is unmatchable. And also, they provide frictionless access from any device to any resource, anywhere. Especially to be noted, it is a secure platform.
What do you dislike about the product?
If JumpCloud improves its business model, none can surely stop them from becoming a leading enterprise software company.
What problems is the product solving and how is that benefiting you?
I have been using JumpCloud, and their customer support service makes them outstanding from their competitor.
Recommendations to others considering the product:
I strongly recommend using their services, if you miss their services then you missing the excellent services.
JumpCloud
What do you like best about the product?
I like that it provides an additional layer of security against the access of the company's applications.
What do you dislike about the product?
I am a bit disgusted that it does not have enough configurable scripts by default which I would like to have more
What problems is the product solving and how is that benefiting you?
The great benefit of the security of the devices, it is controlled that they do not install programs other than the work user, and it also helps me to prevent the theft of source code
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