JumpCloud
JumpCloud, Inc.External reviews
3,675 reviews
from
and
External reviews are not included in the AWS star rating for the product.
JumpCloud has streamlined the process to daily logins and optimised security in the process.
What do you like best about the product?
Every single day, I use JumpCloud to manage all of my work application logins, And I do feel like I have won the biggest prize, I don’t have to memorize more than one password, one login takes care of everything. I feel comfortable more than ever with MFA, and I appreciate that it does not slow me down. I can resume work on any device and my access is super convenient which is nice.
What do you dislike about the product?
Like any application, the admin console can feel a tad too complicated at times. The same applies for attempts to add new users or change settings for a given policy. Changes being synced across all apps, given my experience, does not happen in real-time which causes delays. Unlike the mobile application, which is relatively smoother on the PC interface, could use a bit more polish. There is also the issue of access problems, which in my opinion, probably could be resolved quicker.
What problems is the product solving and how is that benefiting you?
For me, I have thanks JumpCloud for not only making me dread multi-factor-authentication, but also for eliminating the cumbersome separate logins. It gives me peace of mind that I have to spend less time during a day for password resets and, more importantly, that our data is secure. It is simply one less thing to worry in a busy day.
It is imported for security
What do you like best about the product?
JumpCloud is popular because it simplifies IT management and security, especially for small and mid-sized businesses
1. Centralized Identity & Access Management (IAM)
2.Device Management Without Heavy Infrastructure
1. Centralized Identity & Access Management (IAM)
2.Device Management Without Heavy Infrastructure
What do you dislike about the product?
• Sync issues: Delays or failures in syncing passwords and policies.
• Basic reporting: Limited analytics and alerting features.
• Weak MDM features: Not as strong as Jamf or traditional AD.
• Cost creep: Gets expensive as you scale.
• Support gaps: Slow or inconsistent support and outdated docs.
• UI quirks: Some find it cluttered and unintuitive.
• Bugs: Occasional agent failures, device unenrollment issues.
• Basic reporting: Limited analytics and alerting features.
• Weak MDM features: Not as strong as Jamf or traditional AD.
• Cost creep: Gets expensive as you scale.
• Support gaps: Slow or inconsistent support and outdated docs.
• UI quirks: Some find it cluttered and unintuitive.
• Bugs: Occasional agent failures, device unenrollment issues.
What problems is the product solving and how is that benefiting you?
Centralized user management – One place to manage logins and permissions.
• Device management – Control Windows, macOS, and Linux devices remotely.
• Single Sign-On (SSO) – Easy access to multiple apps with one login.
• Multi-Factor Authentication (MFA) – Better security for users and data.
• Cloud directory – No need for on-prem Active Directory servers.
• Scalability – Easier to manage growing teams, especially remote ones.
• Device management – Control Windows, macOS, and Linux devices remotely.
• Single Sign-On (SSO) – Easy access to multiple apps with one login.
• Multi-Factor Authentication (MFA) – Better security for users and data.
• Cloud directory – No need for on-prem Active Directory servers.
• Scalability – Easier to manage growing teams, especially remote ones.
Reliable and Developer-Friendly Cloud Platform
What do you like best about the product?
What I like best about JumpCloud is how easy it makes managing users and devices from a single platform. As a developer, I really appreciate the smooth integrations with different tools and the straightforward APIs—it saves a lot of time when setting up authentication and access controls. The MFA and security policies are simple to configure, which gives me confidence that everything is secure without adding extra complexity.
What do you dislike about the product?
The main drawback I’ve experienced with JumpCloud is that the UI can feel a bit overwhelming at first, especially when managing a large number of users or policies. Some advanced features also have a learning curve, and documentation could be more detailed in certain areas. That said, once you get familiar with it, the platform works reliably.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of centralized identity and device management without the need for on-premise infrastructure. It simplifies user provisioning, enforces secure authentication with MFA, and streamlines access control across multiple applications. For me, this means less time spent on manual setup, stronger security by default, and a much smoother onboarding process for new team members.
All-in-one Directory Platform
What do you like best about the product?
manage everything from the cloud
It’s especially valuable for remote or hybrid environments,
It’s especially valuable for remote or hybrid environments,
What do you dislike about the product?
Limited Reporting and Analytics
Group and Role Management Complexity
Group and Role Management Complexity
What problems is the product solving and how is that benefiting you?
Decentralized User Management
Multiple Tools for IAM and Device Management
Multiple Tools for IAM and Device Management
Powerful Access Management Tool
What do you like best about the product?
It's a solid SSO(Single Sign On) solution that lets us access AWS, Gitlab, Instana, Rancher, Snyk and more from one place
SSH/ RDP access to servers is seamless, just upload your public key and access is handled by your Jumcloud user
Group-based access control is very handy, making it easy to manage who can access what.
It also supports GitLab repo access delegation, with group-based visibility.
SSH/ RDP access to servers is seamless, just upload your public key and access is handled by your Jumcloud user
Group-based access control is very handy, making it easy to manage who can access what.
It also supports GitLab repo access delegation, with group-based visibility.
What do you dislike about the product?
The UI and investigation can be confusing at first, especially around groups and access rules.
The learning curve is noticeable if you're setting things up or managing more complex permissions
Some settings are buried or not obvious until you go digging.
The learning curve is noticeable if you're setting things up or managing more complex permissions
Some settings are buried or not obvious until you go digging.
What problems is the product solving and how is that benefiting you?
It aces as a cental SSO platform, giving us one place to manage access to AWS, Gitlab, Rancher, Instana, Snyk and other tools
SSH access is managed using public keys linked to Jumpcloud users, which simplifies key rotation and removes the need to maintain keys manually
Access control is clean and scalable, users and resources are grouped and access is granted based on these groups.
Helps with onboarding and offboarding, adding or removing access to systems takes minutes.
We can Gitlab Repo access through Jumpcloud, no need for manual invites.
Makes compliance and auditing easier since everything is managed and tracked centrally.
SSH access is managed using public keys linked to Jumpcloud users, which simplifies key rotation and removes the need to maintain keys manually
Access control is clean and scalable, users and resources are grouped and access is granted based on these groups.
Helps with onboarding and offboarding, adding or removing access to systems takes minutes.
We can Gitlab Repo access through Jumpcloud, no need for manual invites.
Makes compliance and auditing easier since everything is managed and tracked centrally.
JumpCloud for marketing Analyst
What do you like best about the product?
As the company use numerous tools so JumpCloud helps to keep a centralized login for all tools. It's secure also effective. It's even beneficial for cross-teams. Best part is that it definitely reduces my time to keep me wait for IT permission.
What do you dislike about the product?
I feel a little bit of problem is with the integration that's a bummer. As I need continuous reporting there it could be more detailed. Also, support response can be better.
What problems is the product solving and how is that benefiting you?
It's helping me to manage too many loggins across marketing tools like CRM, Analytics program etc. Constantly needing permission from IT has been our main concerned. And I must say, it excels there. And exceptionally secured!
Excellent All-in-One IAM Solution
What do you like best about the product?
The platform is easy to use, and it integrates well with different systems and apps.
What do you dislike about the product?
Occasional delays in support response times.
What problems is the product solving and how is that benefiting you?
By providing SSO, MFA, and device management in one platform, JumpCloud ensures secure access while making the user experience seamless.
Incorrect password issue
What do you like best about the product?
JumpCloud makes it very straightforward to manage users across multiple systems without having to rely on an on-prem directory like Active Directory. The UI is intuitive, and I really like the way policies can be applied consistently across Windows, macOS, and Linux devices. The SSO integrations with popular SaaS apps (Google Workspace, Slack, AWS, etc.) save us a lot of setup time. The passwordless login options and MFA enforcement also make it easier to keep our environment secure while reducing friction for users. I also appreciate that their support team is very responsive and often provides practical fixes quickly.
What do you dislike about the product?
There are a few areas that could be improved. The reporting and audit logs, while functional, don’t always go as deep as I’d like when troubleshooting authentication issues. At times, syncing changes across all apps can take longer than expected, which can confuse end users waiting for access updates. I’ve also occasionally run into a situation where users see an “incorrect password” message even though credentials were correct — it usually resolves after a refresh, but it can cause unnecessary tickets. Pricing can also feel a bit high as your user base grows, especially if you need advanced features.
What problems is the product solving and how is that benefiting you?
JumpCloud allows us to consolidate identity and access management into a single platform. Before, we had to manage multiple tools for user provisioning, authentication, and device policies. Now, onboarding a new employee is much faster: we just create an account in JumpCloud, assign groups, and they instantly get access to the right apps with MFA enforced. Security compliance is easier since password policies and device controls are enforced centrally. It’s also been a big help for remote work — users can log in securely from anywhere, and we still maintain visibility and control over their devices. Overall, it saves our IT team significant time and gives leadership peace of mind about security.
Seamless MDM Integration with Competitive Pricing
What do you like best about the product?
I appreciate the ease of setup with JumpCloud and the supportive onboarding and customer success teams. The product effectively addresses compliance gaps, particularly with device encryption and overall IT management. The MDM functionality and the unified sign-in experience are invaluable, simplifying policy implementation and account management. Additionally, competitive pricing and a robust feature set make it a compelling choice to buy again.
What do you dislike about the product?
I dislike the current reporting capabilities in JumpCloud.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us meet compliance gaps by encrypting devices, provides better IT management, ensures compliance through MDM, and simplifies onboarding with a unified sign-in. It's competitively priced and offers valuable features.
A unified platform for secure access and user management
What do you like best about the product?
Plays nicely with SaaS apps,vpn, Wi-Fi authentication and productivity tools making it flexible for it team
What do you dislike about the product?
The interface isn't always intuitive for new admin and some advanced settings take time to master
What problems is the product solving and how is that benefiting you?
Users log in once and access all apps and services without repeated sign-in
showing 161 - 170