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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,442 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Individual & Family Services

My use-case is unusual, but shows the quality of the product

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
One of the features Jumpcloud has is a web-provisioned Radius service. Radius is essential for security of WiFi networks beyond the most trivial, as Enterprise WPA far outshines WPA-PSK, both technically and operationally. I am using Jumpcloud to do this for a small home network, but where there is no IT support: my wife and children need to provision and operate their own accounts. And all the way up to two-factor for logins, it just works.
What do you dislike about the product?
For me? Nothing. A friend I recommended it to for the same purpose has slightly more users than the free tier, but them's the breaks of using freemium servics :-)
What problems is the product solving and how is that benefiting you?
Getting Radius-provisioned WiFi working in about thirty minutes. Beat that.


    David M.

A product that just works

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Easy integration and not expensive. Works on all platforms which gives us great flexibility when implementing security. We are able to control Macs and Windows systems in the same environment. We are able to not have a domain controller. Provides RADIUS for our network devices and WiFi. We can implement it as a Identity Provider for several applications using SAML.
What do you dislike about the product?
I wish there was a better option to get syslog sent directly to a SIEM instead of the workaround using a S3 bucket.
What problems is the product solving and how is that benefiting you?
Single Sign On. System security. Standardized configurations. MFA on Windows.


    Huseyin D.

All about my Jumpcloud journey

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
- User-friendly interface
- Working stable on both users&devices register and edit options
- Great sync on G-Suite workspace
- Policies are working perfectly
- Great platform for Cloud-based active directory environment
- Large numbers of support SSO
What do you dislike about the product?
Sometimes admin panel works slowly and takes time to load the page. Also not so common, but Jumpcloud agent communication disconnecting and not getting updated user and device information from server. Agent connection must be working 7/24
What problems is the product solving and how is that benefiting you?
User password management is so easy and stable from the admin panel. Also we are using Jumpcloud as Active Directory solution that we implement all our devices from Jumpcloud device management.
Recommendations to others considering the product:
If you want to use active directory on the cloud, you can use without a doubt. User management is working so well. Device management, too. Policy management is easy to use and working in great shape.


    Consumer Services

Active directory as a service, Brilliant reliable platform

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Ease of integration across multiple sites & platforms.
What do you dislike about the product?
Would prefer if Jumpcloud was self host.
What problems is the product solving and how is that benefiting you?
Day to day user and system management has become really easy.


    Nepal P.

Excellent Cloud Alternative to Active Directory

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
JumpCloud's support staff and implementation team are outstanding. We had a client who had a failed AD environment and we were able to get them operational with JumpCloud's cloud directory and authentication services in a very short amount of time. We had several white-glove support sessions where they helped us work out issues with the client devices and our overall integrations. We are very pleased with the administration console that is provided. The ADMU (Active Directory Migration Utility) is something that saved us many hours of labor. We were able to migrate domain profiles on local machines in minutes. I don't think we will go back to AD for future clients.
What do you dislike about the product?
While the ADMU tool is great, they are regularly updating the tool and sometimes the updates do not function properly. A little better beta testing would be nice for this critical tool.
What problems is the product solving and how is that benefiting you?
We needed to migrate from on-prem AD to a cloud identity and authentication provider. We have clients who have remote offices and remote employees and the management of remote devices can be troublesome. JumpCloud provided a cloud environment where devices and users can manage their integrations and identity. It will save time and frustrations with remote password changes.


    Kunal A.

Easy to setup and use Security as a Service in the cloud

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Easy to setup, Easy to use, Good set of integrations
What do you dislike about the product?
Needs better training and help content, or more consulting services for SMBs.
What problems is the product solving and how is that benefiting you?
I wanted to setup and use single sign-on in the cloud, without having to setup AD, LDAP, etc myself. I create custom apps that depend on these SSO services, and JumpCloud let me develop and test those SSO features quickly and with a minimum of effort.


    Sinan D.

You're great with everything Jumpcloud

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
I don't know where to start, especially. I noticed this when I started this business. He controls computers very well. Thanks to its connection with Google, I can attract users very quickly. Or I can open a user directly via google by adding a manual. It has been a very simple event to open users through the panel at the same time by adding a Microsoft account. I can manage all users very easily by creating a user group. Also, connecting other policies to user groups is priceless. With LDAP, users can securely connect to wifi networks in other locations. The policies of the devices are implemented very quickly. In addition, devices are ready very soon with groups of devices.It has become even more secure with the new feature. You can increase its security with IP-based restriction.I can say that managing Apple devices is a separate task. For the first time, I have never seen a platform that dominates Apple devices so well.I love you Jumpcloud glad to have you
What do you dislike about the product?
Being able to enter the panel via the mobile app was invaluable. It would also be nice to send notifications to users
What problems is the product solving and how is that benefiting you?
The time I'm saving money. We make a profit on the company by paying low fees to the property. I manage the entire system with a single panel.
Recommendations to others considering the product:
If you're tired of microsoft products, I'd definitely say Jumpcloud if you want to get an unlimited enjoyable service through the cloud


    Information Technology and Services

Awesome tool for the modern workloads, in other words its amazing tool you should use,

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Its new and innovative technology drives the world to give the maximum required output on the enterprise level.
What do you dislike about the product?
Nothing, Just a bit of more documentation to give a read.
What problems is the product solving and how is that benefiting you?
Using centralized identity management for all devices, apps, and company resources from a single solution makes life a whole lot easier, especially if there is no dedicated IT staff in the company.


    Financial Services

JumpCloud Cloud Domain

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Easy to setup and manage. Can be done remotely or using push technology.
What do you dislike about the product?
Need more availability to add standard applications (i.e. Microsoft Products)
What problems is the product solving and how is that benefiting you?
Taking a small business with no user management for their computers to a Domain style where they can be added to various groups and restricted as needed.


    Paul C.

Excellent Alternative to Active Directory

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Jumpcloud hits all of the points I needed to ditch Active Directory. The console layout is good, and it works well for both Mac and Windows machines. The online Knowledge Base is excellent and provides the answers to just about every question or problem. Implementation is straightforward, and adding a service like RADIUS was quite simple.
What do you dislike about the product?
I would like to see better Linux support. Also, while I like the console layout, some things are a little unintuitive.
What problems is the product solving and how is that benefiting you?
We wanted to move away from Active Directory and toward something that would allow us to manage our devices better and unify some of our accounts under one master password. JumpCloud ticked all of the boxes for us.
Recommendations to others considering the product:
Do yourself a favor and take a look at Jumpcloud; you can get started for free with a few computers to test it out. Ask questions, reach out to support, and you will see that they are a great company.