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JumpCloud

JumpCloud, Inc. | 1

Reviews from AWS Marketplace

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External reviews

2,442 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Hospital & Health Care

JumpCloud User and Admin Portal Review

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Both the admin and user portal and intuitive and easy to use; the admin portal allows for control and management of user accounts and their devices across different applications and sites. The user portal makes it easy for the user to access their applications without constantly signing in.
What do you dislike about the product?
We have experienced issues with passwords no longer working or accounts getting locked out randomly; resetting the password usually fixes the problem; however, it is inconvenient and disruptive.
What problems is the product solving and how is that benefiting you?
Both the admin and user portal and intuitive and easy to use; the admin portal allows for control and management of user accounts and their devices across different applications and sites. The user portal makes it easy for the user to access their applications without constantly signing in.
Recommendations to others considering the product:
Connect with the sales team first to review and discuss the features and options that would benefit you and your team; there are a variety of valuable features.

    Brandon B.

Excellent directory replacement/alternative

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Jumpcloud allows me to manage a variety of devices and distributed people. Being able to have a directory for Macs and Windows without the need for onsite or reserved cloud resources is incredibly helpful. For my organization, the complimentary ten users is also a huge help. We are curerently right at the limit but can absorb the cost of any additonal staff whether paid or volunteer. The breadth of features provides a tremendous value to our organization and we see teh ability to grow when that time comes.
What do you dislike about the product?
For what it accomplishes for me, I do not find any glaring issues. Jumpcloud has been a help at a few organizations for me.
What problems is the product solving and how is that benefiting you?
In my environment, I do not have the space, funds, nor time to manage directory infrastructure so Jumpcloud solves a need for me. As our internal staff grows, I am trying to wrangle the various applications and devices that we use. Additionally offering SSO will be a help as we transition to more SAAS solutions.
Recommendations to others considering the product:
Definitely look at Jumpcloud if you want to remove the need for an on-prem or dedicated cloud server for Directory services.

    Ahmed E.

a must have tool for MS AD and SSO customers. makes managing directory services an entry level job.

  • July 13, 2021
  • Review provided by G2

What do you like best about the product?
the ease of use GUI
the zero-trust approach
Secure network authentication with cloud RADIUS
Directory-level integration with Active Directory, Google Workspace, and Microsoft 365
API automation and tools
Streamlined user onboarding, offboarding, and access workflows — with one set of secure credentials per user
What do you dislike about the product?
need more subscription options for enterprise customers.
the partners eco-system need enhancement and increasing the partners and their skills
What problems is the product solving and how is that benefiting you?
managing multiple directory services with ease of use
cloud-based radius
single sign-on
Recommendations to others considering the product:
start right away with jumpcloud free. it is free and easy to deploy. once you try it you will discover how important to have the product

    Guillermo T.

Active Directory Replacement On the Cloud

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Multi OS Policies help control features across devices.
What do you dislike about the product?
JumpCloud should consider changing its invoicing and contract renewal to align with services like Office365 and Azure.
What problems is the product solving and how is that benefiting you?
JumpCloud, since the beginning, solved the complexity of implementing a Domain Controller, VPN, and the on-premise single point of failure that comes with it. My workforce is 100% remote work-capable, and I obtained the benefit of managing macOS and Linux.
Recommendations to others considering the product:
Very few solutions like JumpCloud. There is nothing like it.

    Ken D.

Easiest IdP to Install

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
The ease of the implementation was remarkable. I have installed Okta, Azure, PingOne, PingFed, Idaptive, and Imprivata and, hands down, JumpCloud was the quickest and easiest to install. The few times I called support the call was taken immediately. Their SAML implementation is excellent. Documentation is very thorough.
What do you dislike about the product?
SCIM support could be better - had some challenges creating custom attributes. There really wasn't any downside.
What problems is the product solving and how is that benefiting you?
We need authentication services for our web app from an IdP. We authenticate at the IdP and authorize locally. So SSO was critical. Additionally, we use groups and users within our app so SCIM provisioning was a must have.
Recommendations to others considering the product:
Having implemented all of the major IdPs I can tell you that hands down JumpCloud's SSO was as good as any and their implementation superior than all the other products I tested.

    Computer & Network Security

Easy and Efficient software

  • July 13, 2021
  • Review provided by G2

What do you like best about the product?
The GUI interface and overall display of the portal for administrators.
What do you dislike about the product?
A better overall layout with tabs instead of icons could improve admin productivity.
What problems is the product solving and how is that benefiting you?
Cloud user management.
Recommendations to others considering the product:
Great cloud based software.

    Consumer Services

One tool to multiple OS.

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Jumpcloud has friendly interface. One tool to multiple OSs and also great support to help with some deployments.
What do you dislike about the product?
At this moment no complaint or concern with the tool.
What problems is the product solving and how is that benefiting you?
On problem solved is to adopt an unified tool to multiple OS.

    Lewis P.

Great Product

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
Jumpcloud is easy to use and simple to learn.
What do you dislike about the product?
In some cases, I have been required to teach end-users the basics of using JC. It would be helpful to have a guide for such users that takes them through fundamental steps.
What problems is the product solving and how is that benefiting you?
I use JumpCloud in an MSP environment, providing cloud directory alternates to companies looking to move away from bulky physical hardware.
Recommendations to others considering the product:
Having used several cloud directories in the past, I can say this is by far the cheapest and best I've come across.

    Financial Services

a great way to not rely on Microsoft Active Directory

  • July 13, 2021
  • Review verified by G2

What do you like best about the product?
As our organization moved from on-premises servers to the cloud, we needed a solution for workstation user access control. Since we are already g-suite users, Jumpcloud was the answer for us. We initially just wanted a way to login with google credentials but have since added insights, MDM, and system policies. The API is also great for automated reports that we have created.
What do you dislike about the product?
The only thing that I do not like is that many of our users often forget that their Jumpcloud account is synced with their Google account. Sometimes they get confused when they update their password.
What problems is the product solving and how is that benefiting you?
We sought to get rid of our AD server and accomplished that immediately. As Jumpcloud has added features, we have also gained MDM and system insights.
Recommendations to others considering the product:
There are other options available, but we found JumpCloud to be the best for managing Windows, Mac and Linux workstations.

    Automotive

Easy to use

  • July 13, 2021
  • Review provided by G2

What do you like best about the product?
Junpcloud has been easy to navigate around and is user friendly
What do you dislike about the product?
It can be slow at times when trying to use the app
What problems is the product solving and how is that benefiting you?
Jumpcloud has enabled me to be more efficient in my business which I couldn't do before
Recommendations to others considering the product:
Read and follow the instructions when setting up and you will understand and it will become helpful

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