JumpCloud
JumpCloud, Inc.External reviews
3,704 reviews
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External reviews are not included in the AWS star rating for the product.
Jumpcloud is a very stable and welcome Idp
What do you like best about the product?
Jumpcloud is an SSO application that works great with a Mac environment! We have had so very few issues when it came to user accounts, credentials, etc.
What do you dislike about the product?
The Windows MDM could be a bit more robust. It's enough to get the job done but can be more intricate.
What problems is the product solving and how is that benefiting you?
Jumpcloud is our primary Identity and Access Manager along with our SSO for all of our platforms. We also use Jumpcloud for our LDAP and sync with Microsoft.
Functional but lacks integration with IAC
What do you like best about the product?
It was relatively simple to deploy to enable server logins on AWS linux servers.
What do you dislike about the product?
UI is cumbersome for defining permissions and adds needless extra admin work of finding, assigning and cleaning up registered systems and users. There are no ways to add jumpcloud to a server and automatically assign users or groups to it using any IAC tool such as Terraform. There is no real way to tie server logins to SAML like competitors offer.
What problems is the product solving and how is that benefiting you?
It replaces having to create directory logins or using SSM to manage linux logins that becomes partial SSO.
I recommend Jumpcloud to all of my clients.
What do you like best about the product?
It makes directory management super easy.
What do you dislike about the product?
Nothing. It's a wonderful platform, and they add useful features all the time.
What problems is the product solving and how is that benefiting you?
It replaces Premise directory service in a way that just works™
Single Platform managing everything
What do you like best about the product?
I liked the way jumpcloud gives a single platform to manage identities,access and devices.
What do you dislike about the product?
I found the console bit tricky while trying device management, but that might become easy with use and training
What problems is the product solving and how is that benefiting you?
Currently there are very few tools in market that gives single platform for device management and identity management. Also coverage of other tools for apple devices is very less which Jumpcloud is solving for sure
Jumpcloud is an incredible resource for small businesses in the age of remote & hybrid work
What do you like best about the product?
Basically every company needs a way to centrally manage its computer fleet to make sure computers are getting updated, people have appropriate access, you know where company laptops are, and who is using them.
The traditional solution to this would be Active Directory, but that's very expensive for a small business because you need a server a running MS Server, annual licensing, and an IT person to use it.
Jumpcloud replaces all this with a very intuitive interface, great support, and a reasonable and transparent pay-only-for-what-you-need pricing scheme.
The traditional solution to this would be Active Directory, but that's very expensive for a small business because you need a server a running MS Server, annual licensing, and an IT person to use it.
Jumpcloud replaces all this with a very intuitive interface, great support, and a reasonable and transparent pay-only-for-what-you-need pricing scheme.
What do you dislike about the product?
It's honestly hard to think of downsides, every time I've had an issue, I've been able to contact their support and have very knowledgeable engineers helping me.
What problems is the product solving and how is that benefiting you?
- remotely track computers
- enforce policies like consistent updates
- integrated with Google Workspace
- manage permission levels at both the group and individual level
- integrate with Synology file servers
- enforce policies like consistent updates
- integrated with Google Workspace
- manage permission levels at both the group and individual level
- integrate with Synology file servers
Great platform, not so great Support
What do you like best about the product?
Easy to deploy and maintain. Easy integration
What do you dislike about the product?
Weak Support if you don't pay the premium support membership
What problems is the product solving and how is that benefiting you?
Giving us more control our devices,
Great wholistic solution for IAM
What do you like best about the product?
There are lots of features that can work in coherence to ensure that identity and security are maintained at the same time. Some of the main features include User Management, Device Management, SSO, MFA, etc
What do you dislike about the product?
There seems to be a feature for doing Patch Management. However, the solution is still in development and if that is deployed and made available, that could be a game changer, along with a central dashboard for overall details.
What problems is the product solving and how is that benefiting you?
JumpCloud being a core IAM solution, has multiple options to ensure things are secured. We are mainly using the solution for Identity and Access
Great Tutorials and User Experience
What do you like best about the product?
As an organization that does not have a dedicated IT administrator, the in-app tutorials and guides were extremely helpful in getting started
What do you dislike about the product?
Can be complex and difficult to use at times
What problems is the product solving and how is that benefiting you?
Managing our iOS and MacOS devices to prevent end users from breaking the current configurations
Jump Cloud Administrator for my employer
What do you like best about the product?
User friendly interface, real time - check in, deployment agent is straight foward and direct
What do you dislike about the product?
AI bot for troubleshooting doesn't understand technical issues as well, knowledge base can be updated better
What problems is the product solving and how is that benefiting you?
Interacting with customers and customer service
Very easy to use and very good interface
What do you like best about the product?
The GUI is a lot better than other tools and customer service.
What do you dislike about the product?
Sometimes it is hard to sync with tools outside of jumpcloud but it is still better than other tools that are in the market.
What problems is the product solving and how is that benefiting you?
Nothing that I can think of at the moment.
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