JumpCloud
JumpCloud, Inc.External reviews
3,704 reviews
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External reviews are not included in the AWS star rating for the product.
It security
What do you like best about the product?
Plug and play software, its ease of use, scalability, and ability to streamline IT management tasks.
What do you dislike about the product?
expressed concerns about the complexity of its implementation and configuration, particularly for organizations with complex IT environments. Additionally, like any software solution, there may be occasional bugs or compatibility issues that users may encounter.
What problems is the product solving and how is that benefiting you?
The benefits of JumpCloud include improved productivity through simplified user management, enhanced security by enforcing strong access controls, reduced IT overhead with centralized administration, and better compliance adherence through consistent security policies.
A Comprehensive Solution for Identity Management and More
What do you like best about the product?
JumpCloud shines as a comprehensive solution for identity and access management, particularly in a global context. It allows for seamless integration of various applications through single sign-on functionality, supports user access on multiple computers with single credentials, and enforces multi-factor authentication. The ability to push commands via cmd and terminal to support issues with remote users is another notable feature. With a strong focus on security, JumpCloud provides support for enforcing encryption and multiple policies based on user profiles, and serves as an effective mobile device manager across different vendors. The platform is user-friendly, providing easy navigation and robust reporting capabilities, and it's appreciated for its strong support and deployment features. It's also valued for its ability to manage user logging and troubleshooting, making it a versatile tool for a variety of business needs.
What do you dislike about the product?
Despite its many strengths, JumpCloud has a few areas that could be improved. Some users have noted that the pre-configured settings for single sign-on are not always correct, which can lead to occasional difficulties. Additionally, while the platform supports patching for operating systems, it currently lacks the ability to patch applications, which could limit its effectiveness in maintaining software security and stability. It's worth noting, however, that these issues don't significantly detract from the overall positive user experience and functionality of the platform, as evidenced by its high user satisfaction ratings
What problems is the product solving and how is that benefiting you?
At its core, JumpCloud serves as a centralized platform for Identity and Access Management, allowing for the secure and efficient management of user identities across an organization. By integrating various applications with single sign-on functionality, it simplifies the user experience and strengthens security by reducing the need for multiple passwords. This streamlined management of user identities greatly reduces the complexity and potential security risks associated with managing multiple user accounts and permissions, leading to enhanced operational efficiency and improved security posture
JumpCloud is necessary to manage tons of accounts
What do you like best about the product?
At my company, I have to login to a minimum of 10 AWS accounts and countless servers. To do that without JumpCloud managing my logins and aggregating all of them into a dashboard would be next to impossible. It is an invaluable tool for using SSO for many different products and servers.
What do you dislike about the product?
The dashboard could use a more modern update. It's functional and works for what it is trying to accomplish, but I would love for it to have search (if you have a lot of SSO entries you know what I mean).
What problems is the product solving and how is that benefiting you?
Management of SSO, server logins, consolidating logins, etc. Without it it would be almost impossible to have to login to a lot of products on a day to day basis.
Gives me everything i need for effective asset management
What do you like best about the product?
the console is fairly easy to use, no learning curve. Everything is straight forward.
What do you dislike about the product?
It took some effort to instal agent apps on all our laptops. It woked great most of the time, but we had to turn to support in some cases.
What problems is the product solving and how is that benefiting you?
enforcing security policies
Streamlines the process of user managment
What do you like best about the product?
The UI is easy to navigate and clear to even people that are not IT engineers. I find the ability to suspend from JumpCloud convenient. I also like the simple integration.
What do you dislike about the product?
I don't love that every user needs to have an account they can access. In my role, I err towards a lot of silent applications so that the end users do not feel overwhelmed and can focus on their job duties.
What problems is the product solving and how is that benefiting you?
Before we had JumpCloud, there was no portal to see the devices and assignments to users. JumpCloud makes it easy to transfer users, suspend, and onboard employees.
Jumpcloud - Solid for Mac Management
What do you like best about the product?
My favorite thing about JumpCloud has just been it's ease of use. It has a very friendly user interface and is easy to navigate. Along with this I like how seamlessly the management software pulls up on our fleet.
What do you dislike about the product?
While I think that it is very easy to use there was definitely still a learning curve that had to be overcome after switching to JumpCloud. It took a bit to get used to but overall was a pretty easy transition.
What problems is the product solving and how is that benefiting you?
JumpCloud is being used currently as our MDM for Macbooks in our fleet. This helps us keep our fleet secure and easy to manage which is helpful in a company with 1500 individuals.
Flexible identity provider with responsive support team
What do you like best about the product?
JumpCloud makes it easy to manage identities on a variety of computing platforms. Single sign on and MFA are made easy with their easy to use web interface. And their support team is always responsive and helpful.
What do you dislike about the product?
We have found that JumpCloud has some substantial limitations when it comes to integrating with an already existing Active Directory environment. It seems like JumpCloud fits best in an organization that wants to go all-in on their platform.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage user identities on diverse computing platforms. It also provides easy to setup MFA and single sign on tools. We're also excited about potentially leveraging some of their new features like remote access and password manager.
I like it so far!
What do you like best about the product?
I like that we are moving to the Cloud and getting away from all the equipment that requires upkeep here.
What do you dislike about the product?
Nothing so far. We are very new to the platform though.
What problems is the product solving and how is that benefiting you?
Keeping our equipment up to date is my primary item.
Great Unified Device and Identity Access Management resource!
What do you like best about the product?
Jumpcloud is very easy to use. All levels of users at our organization can utilize the system.
What do you dislike about the product?
Nothing really bothers us. There are a few missing integrations but they are working on these.
What problems is the product solving and how is that benefiting you?
Moving away from AD.
All in One Solution
What do you like best about the product?
I enjoy how JumpCloud is in all in one solution that provides inventory, active directory, and group policy all in one user friendly application.
What do you dislike about the product?
The remote assist tool is not the best. It's laggy there are better solutions out there.
What problems is the product solving and how is that benefiting you?
It is able to keep up with the times and add new features as tech and IT Admin roles progress.
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