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Innovative & Powerful
What do you like best about the product?
JumpCloud enables us to manage our directory and fleet efficiently without the hassle of using legacy on-premise provisioning platforms.
What do you dislike about the product?
The built-in policies are great, but it would nice to have more options for endpoint management to meet compliance requirements.
What problems is the product solving and how is that benefiting you?
We leverage JumpCloud to manage our directory services in the cloud and manage endpoints.
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JumpCloud DaaS/ MDM/ account management/ Device Management
What do you like best about the product?
JumpCloud has come a long way since their inception. JumpCloud has given us another platform to go above and beyond just user's passwords and usernames.
JumpCloud has many functions and features that they are continuously update and expand. Security, always being at the forefront of their services.
JumpCloud is broken down into two sections, Users and Devices.
Users - You can set password requirements, control lockouts, logins, see user's activities, manage users through groups, set policies by groups, set security standards such as MFA.
Devices - You are able to gain insight into Device Management through Device insights. We can see success and failed attempts to log into the users devices or any feature you are using such as RADIUS. You can manage devices individually or as a group. You can push commands and policies to Devices. Security is heightened when password reset must occur, as password resets are recommended to be changed on the agent rather than the portal. This eliminates phishing and hackers from changing passwords through the portal. You can manage network access for each device. Again, security being the focal point of JumpCloud.
JumpCloud has many functions and features that they are continuously update and expand. Security, always being at the forefront of their services.
JumpCloud is broken down into two sections, Users and Devices.
Users - You can set password requirements, control lockouts, logins, see user's activities, manage users through groups, set policies by groups, set security standards such as MFA.
Devices - You are able to gain insight into Device Management through Device insights. We can see success and failed attempts to log into the users devices or any feature you are using such as RADIUS. You can manage devices individually or as a group. You can push commands and policies to Devices. Security is heightened when password reset must occur, as password resets are recommended to be changed on the agent rather than the portal. This eliminates phishing and hackers from changing passwords through the portal. You can manage network access for each device. Again, security being the focal point of JumpCloud.
What do you dislike about the product?
Sometimes, the agent on the device stops communicating randomly with JumpCloud Cloud Services and this comes into play when offboarding a user and you can't get into the device, the device does not allow you to add a new user to get into the device. This is not a major problem as if you have FileVault enabled you can get around it. But it does take time.
What problems is the product solving and how is that benefiting you?
JumpCloud allows you to manage Devices, Users, Network access, visibility, managing LDAP, again we found that JumpCloud has focused on Security.
I have also enjoyed going through JumpCloud University. I have learned a lot and able to apply what I learned.
I have also enjoyed going through JumpCloud University. I have learned a lot and able to apply what I learned.
Recommendations to others considering the product:
If you want a product that is scalable and able to protect your devices and companies information, JumpCloud is a great tool to use. From onboarding, to managing and insights, to offboarding users, JumpCloud continues to meet our expectations.
Directory Service of the modern age
What do you like best about the product?
Jumpcloud is a great way to manage users and devices regardless of where they are located. Cross service platform for Windows and Mac made simple.
What do you dislike about the product?
Sometimes the Jumpcloud icon does not appear in the menu bar on Macs. Although users can still access the user portal through a link.
What problems is the product solving and how is that benefiting you?
Integration with Google Workspace, creating groups for access.
An active directory for the future
What do you like best about the product?
It's literally a one-stop shop for all IT needs. It's missing nothing.
What do you dislike about the product?
I wish Windows Hello still worked with the device MFA enabled. Users must still type in their password on the lock screen even after MFA authentication. Touch ID still functions on MacBooks, so I am unsure why this is the case with Windows Hello.
What problems is the product solving and how is that benefiting you?
We have always depended on on-prem solutions using active directory.
After the pandemic forced all staff to work from home, this became impossible to manage as our hardware could not handle all our employees tunneling into our firewall. Further headaches would arise when they were locked out of their machines at home or forgot their passwords. Using jumpcloud, this has made life so much easier to administer all my users remotely.
After the pandemic forced all staff to work from home, this became impossible to manage as our hardware could not handle all our employees tunneling into our firewall. Further headaches would arise when they were locked out of their machines at home or forgot their passwords. Using jumpcloud, this has made life so much easier to administer all my users remotely.
Recommendations to others considering the product:
Always contact support. They can answer ANY question you have and they also have incredible community support thru slack.
Finally able to retire Active Directory!
What do you like best about the product?
Active Directory was the last on-premise software I had. I've been able to move *everything* else to cloud platforms. Very happy with Jumpcloud's cross-platform agent that allowed me to decommission Active Directory and have even better control over my endpoint identity - especially with remote workers.
What do you dislike about the product?
Two things that are extremely small. 1) The login screen animation on macOS is a little jittery. You can tell it isn't native. Definitely not a dealbreaker hah! 2) Wish there were a few more specific fields I could sync to G Suite (like "manager"). I've entered a feature request to add these. Again, no deal breaker.
What problems is the product solving and how is that benefiting you?
Two objectives: 1) Decommission Active Directory; 2) Better control over identity for remote workers.
JumpCloud works for us
What do you like best about the product?
The ability to assign rights to individual users.
What do you dislike about the product?
Interface was a little confusing at first.
What problems is the product solving and how is that benefiting you?
We are creating secure environments for users when working with particular clients.
Recommendations to others considering the product:
If you want to secure your workstation environment, JumpCloud is your best choice. It works well with Mac -based environments.
Easy set up, roll out and continuing adding features
What do you like best about the product?
It is very easy to come in to the product with little managed directory experience and quickly set up apps, SSO, RAIDUS and end point account management.
What do you dislike about the product?
Their pricing and tiers of service has greatly expanded as their roadmap has grown. This may or may not align with the services you actually need.
What problems is the product solving and how is that benefiting you?
We use JumpCloud for all of our identity management, where available. From application SSO, to Google and Microsoft sync, to RAIDUS for VPN, LDAP for servers and JumpCloud agent on end points to manage local identity on computers.
Recommendations to others considering the product:
If you are looking for a cloud directory and identity management, JumpCloud should be on your short list of services to consider.
Simple UI for basic MDM
What do you like best about the product?
The UI is simple. Allows you to do basic MDM tasks.
What do you dislike about the product?
When re-assigning devices the Agent can be glitchy in terms of changing permissions.
What problems is the product solving and how is that benefiting you?
Restrict user access to features allowing more control over the devices.
JumpCloud is a great Microsoft Alternative
What do you like best about the product?
Pre-packaged policies, that you can use to manage the environment.
What do you dislike about the product?
I wish it would auto login without logging into the portal, maybe via an agent.
What problems is the product solving and how is that benefiting you?
Managing non Active Directory environments.
Multicloud-ready DaaS
What do you like best about the product?
JumpCloud plug-and-plays to most platforms so it's almost a no-brainer for IT teams to have everything integrated through single sign-on.
What do you dislike about the product?
There's nothing to dislike, really. Everything works perfectly so far! If anything, there are some new features I'd like to see in JumpCloud (they're on the roadmap already), but all features that are available today are really well created.
What problems is the product solving and how is that benefiting you?
There were many: Reduced costs by centralizing IAM for all our platforms and products, super-quick software deployment with the bundled Chocolatey, MDM for Apple, policies for Windows, Mac and Linux... I believe the main advantage is to have all your IAM on a separate DaaS infrastructure with JumpCloud. This made possible for us to have a much quicker multi-cloud architecture, since all there is left for everyone to do was to focus on coding. SSO/SAML is key and JumpCloud does it really well.
Recommendations to others considering the product:
I have about 15 years of experience on MS AD, and the speed and ease of use of JumpCloud are unmatched. In today's world of CASB/SASE, zero-trust, multifactor and biometric authentication mechanisms, the ONLY way to go is to detach your directory from your "main application infrastructure". If you intend to move your architecture to the cloud, JumpCloud is the easiest way of doing so if you don't want to worry about managing a critical infrastructure while having all the benefits of it and all the added advantages of having your authentication all in one place.
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