JumpCloud
JumpCloud, Inc.External reviews
3,856 reviews
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External reviews are not included in the AWS star rating for the product.
Convenient SSO Integrations That Centralize Authentication
What do you like best about the product?
The built-in integrations with a variety of different SSO applications make it incredibly convenient to connect our different services to authentication from a single, central location.
What do you dislike about the product?
The logging/reporting does leave a bit to be desired, while you can find SSO attempts/failures etc these often aren't easily correlated to a specific application or service.
What problems is the product solving and how is that benefiting you?
SSO on all of the things, price point per user and application specific permission sets (AWS IAM).
Great for Distributed Teams: Secure Management Without AD or Azure
What do you like best about the product?
JumpCloud is a great fit for a smaller distributed office setup like ours. It allows us to manage computers and accounts without having to have Active directory or Azure. I like the powershell options and the security policies are great. Temporary admin rights are huge.
What do you dislike about the product?
The UI is getting better. I would like to see OU structure for managing devices.
What problems is the product solving and how is that benefiting you?
It keeps us using a serverless setup for our company. This means less hardware and always on connections. The user accounts are local so there hasn't been any instances without the ability to login.
Easy to Use and Intuitive—Quick to Learn and Start Improving
What do you like best about the product?
Easy to use and very intuitive. I hadn’t used it before rotating into another role, but I was able to pick it up quickly, start using it right away, and make improvements.
What do you dislike about the product?
I wasn’t a big fan of some of the recent menu UI updates or their frequency. I get that they’re trying to make the app even easier to use, but I was still a bit resistant to a few of the changes they introduced.
What problems is the product solving and how is that benefiting you?
We’ve been working toward CMMC and CMMC 2 compliance, and Jumpcloud has helped us with many parts of that effort. Even the consultants we’ve worked with were relieved once they learned we were using it.
Essential for Unified Authentication and Easy Delegation
What do you like best about the product?
I like how JumpCloud makes identity control easier to delegate across multiple administrators. It also helped solve security blind spots caused by disconnected authentication tools by unifying authentication tracking. The initial setup was smooth.
What do you dislike about the product?
I don't like that there isn't a better historical comparison tool to track configuration changes over time.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for user authentication management. It solves the security blind spot from disconnected tools by unifying authentication tracking.
Powerful All-in-One, But Lacking Granular Power Features vs Best-of-Breed Tools
What do you like best about the product?
What makes JumpCloud stand out is its unified "Open Directory" architecture, which eliminates the need for a fragmented IT stack by consolidating identity management, cross-platform MDM, and secure access into a single cloud console. Unlike traditional tools that favor a specific ecosystem, JumpCloud acts as a neutral hub that connects one secure identity to virtually any resource—whether it's a Mac, Windows, or Linux device, a cloud application via SSO, or a local network via RADIUS—all while enforcing Zero Trust security policies.
Core Value in a Nutshell:
Platform Neutrality: Manages Apple, Microsoft, and Linux fleets with equal depth from one dashboard.
Tool Consolidation: Replaces 3–4 separate vendors (Directory, SSO, MFA, and MDM) with a single platform and bill.
Automation: Powers "zero-touch" onboarding where new hires can self-enroll devices and gain instant access to apps.
Hybrid-Ready: Designed specifically for remote work, removing the need for on-premise servers or clunky VPNs.
Core Value in a Nutshell:
Platform Neutrality: Manages Apple, Microsoft, and Linux fleets with equal depth from one dashboard.
Tool Consolidation: Replaces 3–4 separate vendors (Directory, SSO, MFA, and MDM) with a single platform and bill.
Automation: Powers "zero-touch" onboarding where new hires can self-enroll devices and gain instant access to apps.
Hybrid-Ready: Designed specifically for remote work, removing the need for on-premise servers or clunky VPNs.
What do you dislike about the product?
While JumpCloud is a powerful "jack-of-all-trades," its biggest drawback is that it can sometimes be a "master of none." Because it tries to do everything—MDM, SSO, and Directory Services—it occasionally lacks the granular "power features" found in dedicated, best-of-breed competitors.
What problems is the product solving and how is that benefiting you?
JumpCloud is primarily solving the problem of IT fragmentation. In a world where companies use a mix of Mac/Windows/Linux, remote workers, and hundreds of cloud apps, managing everything usually requires a "Frankenstein" stack of 4–5 different tools. JumpCloud collapses those into one.
The Problems Being Solved:
Identity Silos: Instead of having separate logins for your laptop, your email, and your office WiFi, JumpCloud merges them into one "True Single Sign-On" identity.
Platform Lock-in: It breaks the "Windows-only" requirement of traditional directories (like Active Directory), allowing IT to manage Mac and Linux fleets with the same depth as PCs.
Shadow IT & Security Gaps: It eliminates the risk of "forgotten" accounts by giving IT a "kill switch" to instantly revoke access to all apps and lock a user's laptop the moment they leave the company.
Remote Management Friction: It solves the "VPN requirement." Admins can push security updates and reset passwords for remote employees over the internet without needing them to "tunnel" into a physical office.
Zero-Day Productivity: You can receive a shrink-wrapped laptop at home, log in with one password, and have all your apps and security settings auto-configure in minutes.
One Password to Rule Them All: You stop suffering from "password fatigue" because your device login is the same as your SSO login and your WiFi/VPN login.
Self-Service Empowerment: You can reset your own password or trigger security updates through a simple desktop app without waiting for a help desk ticket to be resolved.
Work-from-Anywhere Security: You get the peace of mind that your connection is secure and your data is encrypted, regardless of whether you're at a coffee shop or in the office
The Problems Being Solved:
Identity Silos: Instead of having separate logins for your laptop, your email, and your office WiFi, JumpCloud merges them into one "True Single Sign-On" identity.
Platform Lock-in: It breaks the "Windows-only" requirement of traditional directories (like Active Directory), allowing IT to manage Mac and Linux fleets with the same depth as PCs.
Shadow IT & Security Gaps: It eliminates the risk of "forgotten" accounts by giving IT a "kill switch" to instantly revoke access to all apps and lock a user's laptop the moment they leave the company.
Remote Management Friction: It solves the "VPN requirement." Admins can push security updates and reset passwords for remote employees over the internet without needing them to "tunnel" into a physical office.
Zero-Day Productivity: You can receive a shrink-wrapped laptop at home, log in with one password, and have all your apps and security settings auto-configure in minutes.
One Password to Rule Them All: You stop suffering from "password fatigue" because your device login is the same as your SSO login and your WiFi/VPN login.
Self-Service Empowerment: You can reset your own password or trigger security updates through a simple desktop app without waiting for a help desk ticket to be resolved.
Work-from-Anywhere Security: You get the peace of mind that your connection is secure and your data is encrypted, regardless of whether you're at a coffee shop or in the office
All-in-One Device, Identity, and Asset Management in One Place
What do you like best about the product?
Managing devices and identity in one place, along with asset management.
What do you dislike about the product?
There is no DLP or End point protection with Jumpcloud
What problems is the product solving and how is that benefiting you?
Helping me to solve the device management and user management from single console
Streamlined Identity Control, Instant Recommendation
What do you like best about the product?
I appreciate how JumpCloud reduces identity fragmenting across business-critical tools and provides standardized identity control for franchise business locations. Another thing I like is how JumpCloud automatically aligns access with new roles, effectively solving the problem of loss of control when employees switch departments frequently. Moreover, the initial setup was fast.
What do you dislike about the product?
I find managing overlapping group memberships to be a bit complex and could benefit from simplification.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to standardize identity control across franchise locations, solve loss of control with frequent department changes, and reduce identity fragmentation across critical tools.
Streamlined Access Management, Seamless Setup
What do you like best about the product?
I like how JumpCloud helps the IT team maintain order in a dynamic and constantly changing environment. I also appreciated the smooth initial setup.
What do you dislike about the product?
I want more granular control over authentication session duration settings.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to manage access for our distributed customer support team, ensuring a consistent authentication experience. It helps our IT team maintain order in a dynamic environment.
Dependable Authentication and Smooth Setup
What do you like best about the product?
I use JumpCloud for secure authentication for internal automation tools and scripts. I like that it provides a dependable authentication layer for internal and external systems and helps in the growth of my organization. The initial setup was smooth.
What do you dislike about the product?
I wish there was enhanced visibility into inactive or unused integrations for easier clean-ups.
What problems is the product solving and how is that benefiting you?
JumpCloud provides secure authentication for our tools, addressing security risks by enforcing identity-linked access. It offers a dependable authentication layer, supporting internal and external systems, contributing to organizational growth.
Fast Setup, Enhances Identity Governance
What do you like best about the product?
I like that JumpCloud helps maintain structure identity governance even in a decentralized organization. It's fast to set up, which is great.
What do you dislike about the product?
I think JumpCloud could improve the real-time status indicator for device and authentication services.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for identity management in temporary project war rooms, solving operational delays by reducing access approval confusion with a predefined access structure.
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