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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,440 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer & Network Security

Future ready AD service

  • February 20, 2021
  • Review provided by G2

What do you like best about the product?
Simplified interface and integration dependency.
What do you dislike about the product?
Suggest to make jump cloud access more secure.
What problems is the product solving and how is that benefiting you?
We are yet accessing for all that.
Recommendations to others considering the product:
It’s simplified native AD service comply with PCI and HIPPA security Control’s.


    Lee R.

Perfect soluton for easy to implement IT systems management

  • February 20, 2021
  • Review verified by G2

What do you like best about the product?
The ease of use of Jumpcloud and setting up your office equipment the best thing about this service. Being able to add users with the ease of a click to shared machines, or adding new staff to your office Wifi, or making sure you have the best policies in place to keep your machine secure. JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team
What do you dislike about the product?
Now that you can deploy apps from the Mac AppStore directly to the machines, there's very little to dislike. The one remaining thing for me would be an easy way to install custom apps. Once there is that ability, I don't see the need for any alternatives.
What problems is the product solving and how is that benefiting you?
DEP of our Apple Machines, setting up secure policies with screen locks and Filevault (with keeping the keys in escrow so we can easily restore), and having authenticated Wifi for our users is just the beginning.
Recommendations to others considering the product:
Get in touch with their support and sales team. Their support in getting you up and running is second to none in this industry


    Information Technology and Services

JumpCloud is a Pretty Promising Replacement for Active Directory

  • February 20, 2021
  • Review provided by G2

What do you like best about the product?
What won me over to JumpCloud was the simple fact that I could have over 5 user accounts for free. I just realized that now it is up to 10 users. Second to that is the price that seems better than MS AD DS.
What do you dislike about the product?
There is not much that I don't like about JumpCloud other than the fact that it seems to be addressing those who have used AD before.
What problems is the product solving and how is that benefiting you?
I have not fully implemented JumpCloud in my production environment, but I am looking forward to being able to manage logins in one place without the exorbitant cost of managing an AD server.


    Mechanical or Industrial Engineering

Great for remote support

  • February 20, 2021
  • Review provided by G2

What do you like best about the product?
JumpCloud is amazing for companies that are learning how to deal with working remotely for the first time!
What do you dislike about the product?
Nothing so far. It seems to work for companies of small and large sizes.
What problems is the product solving and how is that benefiting you?
I have been able to support small businesses that are using IT support for the first time during the covid restrictions and having users working remotely for the first time.


    Jay C.

Amazing tool!

  • February 20, 2021
  • Review verified by G2

What do you like best about the product?
It's very versatile and it has alot of out of the box integrations
What do you dislike about the product?
Sometimes it can be painful to migrate everything to jumpcloud.. but that's really the nature of the beast.
What problems is the product solving and how is that benefiting you?
We are trying to join multiple domains and companies into one identity service.


    Information Technology and Services

Perfect for SMB and SOHO

  • February 20, 2021
  • Review verified by G2

What do you like best about the product?
Unlike other SSO providers, Jumpcloud has a very generous policy regarding full-featured use for small business: up to 10 registered users are free! This can't be overstated for small development shops and solo proprietor contracting shops - who will go out and sing Jumpcloud's praises. The product is easy to set up and configure, with well-documented HOWTOs for just about any SaaS platform you can imagine. Once configured, it's very much set-and-forget: the agent updates itself on most operating systems.

There have been quite a lot of new features in Jumpcloud only in the last year - many of them to improve remote device management, which makes sense with the massive shift to WFH during the pandemic. I've taken advantage, especially of the expanded security scanning capabilities. In addition to formerly almost excusively managing Windows systems, it's good to haven single pane now that I've added Macs, but also Linux machine as well as iOS devices.
What do you dislike about the product?
There are still features missing that some of the other providers like Okta have, which make things like multi-account access to AWS and similar a bit of a pain.

Since writing this, many new features have been added but unfortunately this one is still an issue. One example is allowing assignment of multiple AWS profiles to a single user: in Okta it's possible why having grouped profiles, across IAM roles and AWS accounts, which will then appear as a menu at login. In JumpCloud I have to either create multiple applications, distinguished only by their assigned profile, and then assign multiple ones to a user. While also remembering to name them appropriately so they don't cause confusion.

Finally, there are still issues with container tabs in Firefox, which causes multiple tabs to be opened during login to AWS.
What problems is the product solving and how is that benefiting you?
Use it mostly for centralised policy management for Windows MacOS and Linux and SSO with Azure without going full-on "give Microsoft everything". Also, SSO to AWS.


    Ryan A.

Great Service

  • February 20, 2021
  • Review verified by G2

What do you like best about the product?
I like the fact that I can use this from as least as 1 user. Great for testing and control.
What do you dislike about the product?
I haven't seen any downsides to JumpCloud yet
What problems is the product solving and how is that benefiting you?
Setting up LDAP is difficult, this is so much easier.
Recommendations to others considering the product:
Highly recommend JumpCloud. This makes implementing LDAP so easy.


    Hector F.

Super great

  • February 19, 2021
  • Review verified by G2

What do you like best about the product?
Service has been great, they always answer my questions and promptly. Cruz has been great. My customer love the SSO experience with the computer. Less administration headache especially with password resets. Not a full DC and AD replacement but for most small companies this is a great option.
What do you dislike about the product?
Once you get the hang of it not much to dislike. I wish they had SAML alternative to Inter grate with more online services but Jumplcoud is more of a directory as a service. They have tutorials online for most implantations. I kinda of wish the administrator log in was easier to find. But that’s not a big deal at all.
What problems is the product solving and how is that benefiting you?
Small companies who need a access server for their computer and services but don’t have the money for a on premise Acrive DIrectory Services with Domain controller. It’s great alternative with great features including remote commands.
Recommendations to others considering the product:
Look at what exactly your are looking for in a active directory, most features are in jump cloud but not all.


    Andrew K.

Great Management Tool for macOS and Apple Devices

  • February 19, 2021
  • Review verified by G2

What do you like best about the product?
The end-user experience is inviting, the tool is powerful and the training via JumpCloud University is easy to learn from and fun to use.
What do you dislike about the product?
Can't complain here. Can't complain here.
What problems is the product solving and how is that benefiting you?
Consolidating logins for end-users is the primary goal. The result is less confusion, frustration, and recurring issues.


    Hospital & Health Care

JumpCloud change the way we manage directory platform

  • February 19, 2021
  • Review verified by G2

What do you like best about the product?
One stop shop for managing users, groups, LDAP, and multiple OS, SSO for internal applications
What do you dislike about the product?
More built-in policies for Linux operating systems.
What problems is the product solving and how is that benefiting you?
One place to manage multiple operating systems in the company and LDAP server.

Benefits that we realized:
* Easily Bind users with their computes, irrespective of multiple OS.
* LDAP server to manage SAML auth with internal apps.
* SAML SSO auth to internal apps
* Manage RADIUS server
Recommendations to others considering the product:
If you are using multiple solution to manage users, OS, LDAP, SSO, RADIUS server I would recommend considering JumpCloud.