JumpCloud
JumpCloud, Inc.External reviews
3,703 reviews
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Highly Modular Offerings, Top Notch API
What do you like best about the product?
The modular options for their services. You can buy what you need, and not pay for what you don't need. Their API is also top notch. Well documented and works great.
What do you dislike about the product?
Application updates (e.g. Zoom client etc) could be better supported. Right now only OS and web browser updates are supported. I'd also like to the option of forcing an OS update via policy, not just pestering a user after the continue to ignore the update.
What problems is the product solving and how is that benefiting you?
Provding a multi-OS MDM product, with the addition of a Cloud LDAP service we can use for VPN authentication. I also appreciate their Command feature so we can write script to deploy software.
Great MFA software for teams
What do you like best about the product?
This is a very simple to use product that allows you to add users to different teams based on their need to access information.
What do you dislike about the product?
I've not had any issues thus far to make me dislike the product.
What problems is the product solving and how is that benefiting you?
We are assisting a client that had a data breach and this product is helping tighten up their security.
Very good overall experience with JumpCloud
What do you like best about the product?
Documentation. All features are well documented, with detailed and accurate walkthroughs for the most important tasks.
Customer support is very quick.
Customer support is very quick.
What do you dislike about the product?
Some logs are not very user-friendly (for example, device agent logs have errors that are irrelevant, and some logs with user actions are not always clear, which makes it harder for troubleshooting).
What problems is the product solving and how is that benefiting you?
It helps us obtain SOC2 compliance, as it covers many SOC2 requirements.
Device management made easy
What do you like best about the product?
We use JumpCloud for active device management in a single platform. The tool has been easy to implement and provides a much-needed service for our IT management team!
What do you dislike about the product?
Nothing so far! We found the initial onboarding period to take a little bit longer than anticipated but otherwise very easy.
What problems is the product solving and how is that benefiting you?
We use JumpCloud for unified device management across our entire company to streamline on and off boarding for new users.
Good not Great
What do you like best about the product?
JumpCloud is easy to use and provides great instructions and documentation.
What do you dislike about the product?
I would like to have more built-in granular control of not only devices but integrated services settings
What problems is the product solving and how is that benefiting you?
We are able to provide secure access to business systems
We can monitor and control devices on a surface level
We are able to more easily onboard and offboard users
We can monitor and control devices on a surface level
We are able to more easily onboard and offboard users
Very useful for managing laptops with SSO
What do you like best about the product?
I love how well JumpCloud integrates with Otta. We use it to sync all user accounts and deploy the JumpCloud agent on all our devices. Then, to assign a device, all we have to do is bind the device to the user, and the local account is made automatically and will sync the windows password with the user's okta password. Very useful and saves us a lot of time during equipment setup.
What do you dislike about the product?
Very little, the UI is easy to use, and JC is a very powerful tool. It can be somewhat challenging to get scripts and program setup configurations done exactly right to automate deploying new machines.
What problems is the product solving and how is that benefiting you?
JC is massively simplifying the new device setup process for us and enables us to sync our SSO passwords and policies to the local password on each employee's device
could be better
What do you like best about the product?
the tool has potencial for internal integrations, a post command would be great
What do you dislike about the product?
Premium Support also is not technical deeper in troubleshooting
What problems is the product solving and how is that benefiting you?
device governance for mac and windows with cloud ldap
Seamless
What do you like best about the product?
The unification of everything to one portal. You can manage all laptops and users/ new hires from the same portal. It has also become easy for end users to find all of their apps in one unified page.
What do you dislike about the product?
Jumpcloud's biggest advantage is also somewhat of a disadvantage. When an account goes wrong or someone gets accidentally deleted, EVERYTHING goes away and we need to re-create. Not really jumpclouds fault but something to just keep in mind.
What problems is the product solving and how is that benefiting you?
Having multiple apps all over the place. Jumpcloud helps for users to get it deployed all in one page. Easy for them to find and for us to deploy from the back-end
Nice platform to manage your IT
What do you like best about the product?
Easily integrating SSO with different platforms, policies to ensure the best security
What do you dislike about the product?
small bugs, update modals are popping up to often even if I delay for 1 day
What problems is the product solving and how is that benefiting you?
Ensuring the device security. Easy to manage access to 3rd party apps
A must have for every company.
What do you like best about the product?
Suppose your company uses multiple applications and you want to manage all your users, make your on/offboardings faster and more efficient, and control your company from one place. In that case, JumpCloud is the tool for you!
A true must-have for every company.
A true must-have for every company.
What do you dislike about the product?
The SSO
The ability to set groups with permissions for different applications
The ability to sort everything in a way that makes your job a lot easier and less prone to problems
The amazing GUI
The implementations with over 900 plugins
The ability to set groups with permissions for different applications
The ability to sort everything in a way that makes your job a lot easier and less prone to problems
The amazing GUI
The implementations with over 900 plugins
What problems is the product solving and how is that benefiting you?
JumpCloud helps me manage my users and most applications in one place. My on/offboardings has become easy rather than a chore. Overall JumpCloud is my most recommended app for every business owner.
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