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Simplifies account management both for admin and users.
What do you like best about the product?
Provides a central and unified account management for admins. All access and user accounts can be controlled from one system. The ability to enable MFA increases the level of security. Being compatible with different OS is also a big plus.
What do you dislike about the product?
A simplified payment/billing process would be much nicer compared to the current system in place.
What problems is the product solving and how is that benefiting you?
We have a lot of systems that different users need access to. Sometimes the same user needs access to different systems. In the past we would have to create an account individually on those systems (Not AD joined) and have to manage those account individually on the systems. This was very time consuming, repetitive and inefficient. With JumpCloud, we install the JumpCloud agent on the machines, import the users from our O365 and grant them access to the needed system/systems. We also leverage the System Group and User Group function to better manage access control. The process is very quick and easy with JumpCloud.And we now have one central place where all user accounts and access can be controlled.
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Flexible, supportive, and easy to use endpoint management system across all OS's.
What do you like best about the product?
The support organization over at JumpCloud is absolutely fantastic all the way from the sales pitch to our CSM Abbie and Account Exec Mark, all our questions and support requests get answered timely and successfully. We picked JumpCloud mainly because it's a newer player that is consistently improving it's product with user feedback, and most importantly they have support for macOS, Windows, and Linux. They have great API documentation along with a Powershell module client to really expand the abilities above of what they show on the UI. The deployment process is also very easy with simple to implement terminal commands.
What do you dislike about the product?
I don't really like using Powershell on my Mac machine, so maybe a CLI that's written in a platform agnostic way would be a bit more helpful. Could use a lot more policy configurations on Linux, but I know they're working on it. I would like other integrations into SIEM tools without having to use AWS or writing my own log exporter.
What problems is the product solving and how is that benefiting you?
We needed an endpoint management system to comply with PCI DSS and HITRUST requirements. I've realized that their system has not only improved our device deployments, but also significantly increased our security posture.
Fantastically modern and simple to use
What do you like best about the product?
The simplicity of adding new devices, along with being able to manage and monitor both windows and mac devices. Also not being dependent on a VPN or similar.
What do you dislike about the product?
Very few things that I've found, its working perfectly so far.
What problems is the product solving and how is that benefiting you?
Mobile first workforce that can't always be connected to a VPN for user authentication combined with supporting windows and mac devices in a single platform.
Recommendations to others considering the product:
If you have a highly mobile workforce, or are working from home, this is the best investment you can make.
Great and simple tool
What do you like best about the product?
We did away with our in-house network and moved to JumpCloud. which enables us to retain control over the computers in our system even when they are in a home office setting. The total cost of our new setup is much lower. The support from JumpCloud was competent and efficient.
What do you dislike about the product?
Did not have any issues. It takes a moment to familiarize with the software at the beginning, but that is normal.
What problems is the product solving and how is that benefiting you?
We wanted to do away with our in-house network and still have control over the systems in our network.
JumpCloud: One size fits all!
What do you like best about the product?
JumpCloud is platform agnostic. You can manage Windows, Mac and Linux computers.
What do you dislike about the product?
I could use more reporting customization and I'd love to be able to apply a label or a comment to a device or a user.
What problems is the product solving and how is that benefiting you?
I can manage access to an heterogeneous IT environment without any domains.
Recommendations to others considering the product:
I've found everything I needed to manage our IT architecture.
The one cloud directory service to rule them all
What do you like best about the product?
The most essential part of Jumpcloud is the cross-platform capability to work on Windows, macOS, and Linux.
What do you dislike about the product?
I would love to see commands run on a Multi-Tennant level versus each client enrolled.
What problems is the product solving and how is that benefiting you?
Jumpcloud solves the identity management and policy updates to multiple systems across different platforms. Whether that's lockout policies or management of encryption keys it has a lot to offer
Great for managing a hybrid environment
What do you like best about the product?
I love that I can use Jumpcloud to manage devices and create an easy login experience for my users. Installing Jumpcloud on devices is quite simple and the experience for updating paswords is even easier. We have a really strict password policy and allowing people to reset passwords on their own is crucial. Lastly, I love being able to push updates to my users through Jumpcloud. I've recently starting using their SSO features more often. Jumpcloud's SSO feature looks great and it's super easy for end users to know what they have access too.
What do you dislike about the product?
I dislike that it's not easy to export information from Jumpcloud. I constantly find that i need to see when user's passwords will expire, when their device was last updated, or other random information, it would be great to have more viewing options or to export this information.
What problems is the product solving and how is that benefiting you?
Jumpcloud allows us to remotely manage devices. A huge benefit is being able to push updates to devices from the jumpcloud admin portal. We've also loved being able to set password expiration policies to help keep our users secure. We switched ESP's this year and with jumpcloud we're able to manage a G Suite directory and Azure AD in one place. That's a really cool benefit during employee onboardings and offboardings. Jumpcloud also has a great directory feature. In the past, IT hasn't needed to store tons of extra information on users, but since we started working remotely, it's crucial i can quickly access info regarding employees to update their hardware or help with other issues.
Recommendations to others considering the product:
I recommend (if using macs) installing homebrew on your devices so you can push applications and updates to devices from the Jumpcloud portal.
LDAP made simple to get up and running quickly
What do you like best about the product?
I like the interface that makes it easy to see your assets at a glance.
What do you dislike about the product?
Bulk changes should be made easier. Exporting options are not robust.
What problems is the product solving and how is that benefiting you?
Problems with onboarding are being solved quickly through ease of use of the tool. LDAP knowledge for junior engineers are not needed to get them started with administrating the tool. Managing assets have gotten easier with the ability to run remote commands and to lock out users as needed.
Jumpcloud Review
What do you like best about the product?
Jumpcloud is a very versatile system that is constantly getting updated. It works as an SSO solution, and is one of the only products I've found that is able to centrally control user logins on Macs and PC's in environments not using centralized active directory services.
What do you dislike about the product?
It needs more integrations for SSO and LDAP services, but I know this is something they're working on.
What problems is the product solving and how is that benefiting you?
Benefits are vast, the best feature is centrally controlling computer logins.
Recommendations to others considering the product:
No specific recommendations, utilize Jumpcloud support if you're trying to integrate and running into issues. They have an excellent engineering and support team.
Saved Us on Linux Logins and User Management
What do you like best about the product?
The ease of use for local authentication on non-domain machines using domain credentials. Building domain integration for all of our devices all around the country was near impossible, but here we can get the best of Active Directory (authentication) without needing custom software or unusual packages on Linux. It only took us a few minutes to get the AD integration installed on our domain controllers, and a lot of that was picking the utility user/password we'd use to authenticate the integration. Once we had the user setup, we were able to get it installed and users were live in the cloud instantly. There is also a very good agent for the end-client devices we're looking to integrate that allowed us to quickly deploy. After installation, it pulled down the configuration and began to set up the devices further to our desired state.
What do you dislike about the product?
They try to be a lot of things to a lot of people, but there isn't a good "basics" package just to get the authentication portion. We don't need an MDM and group policy interface. I also wish we could assign login permissions to AD groups instead of having to grant access to each person separately. I also dislike that the user account for integration is statically named and must be in the Users OU. Any groups that enable access to Jumpcloud also require you to create them in the Users OU, which makes it difficult to manage. We, like many companies, use OUs to hold our groups, our users, and our machines to make them easier to manage with Group Policy, and limiting us to this one means the security group cannot colocate with our other security groups in our main corporate OU. It would also be nice to have a way for existing AD user without needing a full refresh of their password in AD.
What problems is the product solving and how is that benefiting you?
We have a lot of Linux systems around the country that all need central authentication without custom or crazy software. All our other systems use Active Directory, so getting AD to work on Red Hat, CentOS, and Ubuntu in a repeatable format is next to impossible. This was three clicks and it's installed on a box forever. So easy! Now when a new employee starts in our systems department or our network engineering team, they gain access to the requisite infrastructure automatically based on their memberships in our Active Directory. That's not new, that's standard in AD; what's unique and different is the fact that this is now possible in even our cloud-based systems that live in Azure, Google, or AWS! We've also used it for our limited number of Mac users that now have AD integration without the headache of binding OS X to AD using the built-in tools. Password expiration, software deployment, and even some basic MDM for Mac all included as a part of the license.
Recommendations to others considering the product:
Make sure you follow instructions on AD integration and install the agent on every AD server. We missed one and it caused major issues until we were able to go back and properly set this up with each domain controller. It is very simple once you do it the right way, and even alerts you if the agent goes out-of-date because of new patches. Since we're a GPO shop for deployment, the silent installer makes it simple to deploy to our AD controllers and stage as a part of our regular monthly maintenance cycle.
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