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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,439 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

Super simple and easy to use - but powerful with it.

  • July 28, 2020
  • Review verified by G2

What do you like best about the product?
I love the ease of use, it is very easy to get up and running. The documentation is superb, and the support has been excellent. I've tried several of their competitors, and this one is by far the best one out there.
What do you dislike about the product?
It's very difficult to fault the product. If I had one gripe, it would be to do with the remote commands interface. It is quite difficult to use and provision software through. The examples provided are in PowerShell, which is pretty esoteric.
What problems is the product solving and how is that benefiting you?
We're a small agency, and on/offboarding of staff was time consuming. It would take a few days every time - with JumpCloud we've reduced this down to minutes, freeing up our time to focus on more valuable things. We've also managed to achieve CyberEssentials Plus by being able to apply org wide policies on machines.
Recommendations to others considering the product:
Go for it!


    Carl O.

Excellent Active Directory, it just works!

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
We have tried many Active Directories, including Azure and Synology but none of them really worked at all. So many problems and such bad customer service.
Jumpcloud just works, it does what it's meant to do and we can mange assets from one console, better still, it's all in the cloud!
What do you dislike about the product?
Lack of detail on system assets, no MAC addresses etc.
What problems is the product solving and how is that benefiting you?
Centralised management of assets, managed logins and Local policy updates


    Computer Software

Powerful but easy to use!

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
Fast configuration of users, applications and even directories.
What do you dislike about the product?
UI could allow for more filtering in the admin panel and design customization in the user portal.
What problems is the product solving and how is that benefiting you?
Centralized access and directory management, for quick onboarding, offboarding and changing of access.
Recommendations to others considering the product:
Talm to your success manager and be vocal about your plans, JumpCloud is great at adjusting their plans to suit your plans.


    Dario R.

Most flexible central directory solution for enterogenous IT infrastructure

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
Multiplatform support, from Linux to MacOS.
Complete visibility of authentication on all layers con company infrastructure, from WiFi to WebApps.
What do you dislike about the product?
The 2 UI for administrators and users. If you are Admin and User this double login and double personality makes you bored every time you havo to switch from 2 profile. Why not have an internal "Change to admin" step into UI/UX
What problems is the product solving and how is that benefiting you?
Centralized control of system and applications access
Recommendations to others considering the product:
Apply it to all aspect of the company to get the best results


    Information Technology and Services

Good Directory as a Service

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
ease of implementation and configuration. Good UI.
What do you dislike about the product?
difficult to debug in case of issues. Often false alarms.
What problems is the product solving and how is that benefiting you?
Access to cloud instances. Priviliged Access Management on Cloud instances.


    Murugappan C.

Its very nice east to wrk.more compact

  • July 28, 2020
  • Review verified by G2

What do you like best about the product?
To maintain the ad.less bug .easy environment
What do you dislike about the product?
Need to have more call centers in india or training in you tube videos
What problems is the product solving and how is that benefiting you?
Creating user .policy's combined 3 type flavours
Recommendations to others considering the product:
good


    Computer Software

We are using jumpcloud since 4 years and its very good and easy to start adopting in any environment

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
LDAP integration in almost all tools and APIs
What do you dislike about the product?
jumpcloud should revisit expiring tags in place of groups. Tags concept was very good earlier. Jumpcloud should support latest AMI of AWS EC2 instead of waiting
What problems is the product solving and how is that benefiting you?
LDAP authentication and running commands across all EC2 servers


    Information Technology and Services

Easy-to-use Cost-Effective Cloud-Alternative to Active Directory

  • July 28, 2020
  • Review verified by G2

What do you like best about the product?
The product has a very intuitive and easy to use interface. Support is very quick to respond to any questions. We are able to very quickly add new users and devices which frees up valuable time for other tasks.
What do you dislike about the product?
I can’t think of any of downsides, since we started using this product. It meets all of our needs and works as expected. The system functions as expected and JumpCloud consistently adds new functionality.
What problems is the product solving and how is that benefiting you?
Ensuring security and single-sign-on for all of our laptops in use by our employees, as well as inventory control.

It’s easy to pull reports and install applications using the Power Shell features.

It makes managing remote laptops much easier.
Recommendations to others considering the product:
It’s a great product. I highly recommend it.


    Everton V.

Great for small and medium Companies.

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
They have a extremely fast support team !! Easy implementation, with few steps you can setup the configuration. A lot of features included for a a fair price. Easy SSO integration with several built-in apps. The application support both linux, Mac OS and Windows. For startups like us this is great.
What do you dislike about the product?
No helpfull dashboards and visualiations in the application. It is necessary export the data to generate charts. You will need to connect to they api in order to get those logs and generate reports and charts by yourself. The log format from the output is not much intuitive and does not follow any standard log format, you'll need some programming skills to perform a lookup for users in log events. They dont log events on the host operational system yet.
What problems is the product solving and how is that benefiting you?
Our main problem is How we can manage and support 3 different types of operational systems usind a single application. The application support both linux, Mac OS and Windows. It is great for small companies such us and for a fair price. Otherwises would have to use 3 different applications.
Recommendations to others considering the product:
If you're looking for a cheap and very rich feature alternative to Active Directory , or even if you need a directory as a service that supports Linux, Mac Os and Windows Jump cloud is the best option for you.


    Laxman R.

Every service which JC has promised to work, is working as expectedly.

  • July 28, 2020
  • Review provided by G2

What do you like best about the product?
G.Suite Integration, SSO and 2FA for device
What do you dislike about the product?
Provision for alternate email id would help a lot.
What problems is the product solving and how is that benefiting you?
MDM solution. Pushing applications to bulk silently without any user interaction.
Recommendations to others considering the product:
Consider JumpCloud if as an Administrator wants to have a tension-free life.