JumpCloud
JumpCloud, Inc.External reviews
3,921 reviews
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Comprehensive IT Management with Stellar Support
What do you like best about the product?
I appreciate how broad and versatile JumpCloud is, as it offers a comprehensive suite of features including MDM, password management, patch management, software management, and SaaS management. The platform functions as a one-stop shop for my IT infrastructure needs, making it possible to consolidate various functionalities without having to purchase multiple different products. This integration supports a seamless IT backbone and automates tasks like on and offboarding, greatly enhancing efficiency when departmental changes require different access levels. I love that JumpCloud includes asset management, which I am planning to implement soon. The ease of setup for many features that do not require coding or technical knowledge is particularly beneficial, and I value the dependable support for more technical tasks such as application integration or script deployment. The onboarding and setup process was also streamlined thanks to support from JumpCloud's success manager, who helped plan and facilitate the implementation process. Lastly, JumpCloud eliminated the need for additional licenses by including functionalities like a password manager, offering cost savings and simplicity.
What do you dislike about the product?
I find that some features in JumpCloud are not fully fleshed out and could use improvement. Specifically, the software catalog could be enhanced. Currently, it is limited in terms of the number of apps it includes, and there isn't an easy way for me, as an administrator, to add apps that my organization uses and would like to see in the catalog.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to streamline IT infrastructure, automating onboarding and department transitions, eliminating the need for multiple products, and reducing costs while maintaining flexibility with broad capabilities.
We are happy to use JumpCloud
What do you like best about the product?
Eco friendly, easy handling, remote connection
What do you dislike about the product?
Some time facing slowness, remote session issue in some time
What problems is the product solving and how is that benefiting you?
Remote control of system & auto software application push in system, asset management
Powerful Flexibility and Seamless Cross-Platform Compatibility
What do you like best about the product?
The flexibility and compatibility with windows and mac is powerful
What do you dislike about the product?
Sometime running command taking long time
What problems is the product solving and how is that benefiting you?
Helping controlling multi platform is really helpfull
Comprehensive Active Directory with Smooth Integration
What do you like best about the product?
I find JumpCloud to be incredibly comprehensive for managing active directory, which allows me to handle our SaaS directory and endpoints with ease. The integration capabilities make managing user devices straightforward, particularly during updates, simplifying our operations. I appreciate the device management features that are part of JumpCloud, which enhance our ability to maintain control over various devices. The initial setup was seamless, even with integrations from platforms like Google, making it user-friendly from the outset. This ease of setup is particularly valuable as it streamlines the transition and maintenance processes within our system.
What do you dislike about the product?
I find the reporting features in JumpCloud somewhat limited and would appreciate more customization options. This would allow me to tailor reports to better meet my specific needs.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for managing active directory, SSO login, and endpoint management, making it easier to handle SaaS applications, device management, and updates, ensuring smooth onboarding and offboarding processes through integration with Omni HR.
All-in-One MDM and Identity Management Platform
What do you like best about the product?
JumpCloud is a good platform for managing MDM and identity all in one place
What do you dislike about the product?
Nothing as of yet, only if they can bring EDR solution as well that would complete the stack.
What problems is the product solving and how is that benefiting you?
Access management and shadow IT
All-in-One Management Made Simple and Intuitive
What do you like best about the product?
A single pane of glass for so many of our services. It makes managing users and devices very simple. The OS is very admin-friendly and intuitive.
What do you dislike about the product?
Deployment methods, and the remote assistance tool.
What problems is the product solving and how is that benefiting you?
Helping us better manage our computer policies which were all over the place when the company was younger.
Powerful Features, but Room for Improvement
What do you like best about the product?
I really appreciate JumpCloud's mobile device management features. This functionality plays a crucial role in my ability to track and monitor users seamlessly. It's incredibly useful how JumpCloud allows for the creation of users and their effortless integration with mobile devices. The software management capability further enhances the overall usability, making the management process much more efficient and straightforward for me.
What do you dislike about the product?
I found that the iPhone management is not as smooth as it should be, which can hinder effective mobile device management. Additionally, the initial setup of JumpCloud was not easy for me because it required reading a lot of documentation to understand it fully.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for software management, user directory, and endpoint management, which helps track and monitor users and manage software effectively.
Effortless User and Device Management with Powerful Automation
What do you like best about the product?
JumpCloud is easy to understand and navigate, with a clean and intuitive UI. I also really like how responsive and helpful the support team is—they respond quickly and provide clear, effective assistance.
What do you dislike about the product?
**Software Management could be improved, especially for macOS. The app catalog currently requires using bash scripts for more advanced options, such as enabling automatic app relaunch after an update. It would be helpful to have this as a built-in option instead of relying on scripts.
Additionally, Directory Insights could be enhanced by improving software-related events. Currently, software updates (including driver updates) are detected as software add or remove events. Having a dedicated “software update/change” event would make tracking and auditing much clearer.**
Additionally, Directory Insights could be enhanced by improving software-related events. Currently, software updates (including driver updates) are detected as software add or remove events. Having a dedicated “software update/change” event would make tracking and auditing much clearer.**
What problems is the product solving and how is that benefiting you?
JumpCloud helps address challenges in enforcing consistent security baselines and centralized device management across multiple OS platforms. It allows us to automate endpoint configurations, enforce MDM policies, and maintain compliance through posture checks and device groups. The integration with our firewall posture validation also supports our zero-trust approach. Overall, JumpCloud reduces manual effort in managing user access, policy enforcement, and software compliance — making our endpoint environment more secure and efficient to operate.
Jumpcloud - a great MDM.
What do you like best about the product?
It's configurable to a very minute level, and allows the freedom to implement it at your pace, with a lot of say in how and where you fit it into your systems. It's pretty easy to integrate it into existing systems, and will streamline yours and your end user's flow of work. I've rarely had issues with it but when i did the Customer support has been great and I could always refer to their guides.
What do you dislike about the product?
The endpoint management can sometimes be a little finicky, but that is a 1/100 occurrence.
What problems is the product solving and how is that benefiting you?
MDM and compliance are essential aspects of managing devices and ensuring that security standards are met. They help organizations maintain control over their devices and data, making it easier to enforce policies and protect sensitive information.
Unifies Endpoints, Saves Time with Effective Management
What do you like best about the product?
I appreciate that JumpCloud's platform supports our entire manufacturing environment, from macOS on the factory floor used by our Artisan team, to Windows in the office. This capability allows us to manage policies and functions efficiently across different operating systems from a single console, which greatly enhances our zero trust security approach. JumpCloud simplifies the management of login scripts across various systems, which is a significant advantage for us. Additionally, the initial setup was incredibly straightforward and quick, especially when starting with our mock endpoint, saving us a considerable amount of time.
What do you dislike about the product?
I find the pricing structure somewhat confusing, especially when adding different components.
What problems is the product solving and how is that benefiting you?
JumpCloud unifies endpoint and identity access, simplifying auditing with reliable SSO. It consolidates decentralized servers and manages Linux and Windows efficiently, reducing manual tasks. Its support across devices ensures zero trust security, enhancing operational efficiency.
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