JumpCloud
JumpCloud, Inc.External reviews
3,703 reviews
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Great product with a good track record of adding features
What do you like best about the product?
Admin portal is intuitive and easy to use, device reporting is very helpful. New features come out all the time
What do you dislike about the product?
Pricing isn't as transparent as I'd prefer, some features end up being more hassle than helpful.
What problems is the product solving and how is that benefiting you?
Jumpcloud is lightweight and simple to implement, saving me time and money. It's flexibility allows me to move quickly for onboarding and offboarding employees and computers
Improving often
What do you like best about the product?
I like that there are many ways I can utilize the tool. For user management, I can add in all users regardless of it they're BYOD or not. Adding in devices is easy enough, especially once you get the hang of it.
More features are steadily being added. They have always been pretty responsive to feedback, and I feel like they are actually listening to what users/administrators want to see out of the product. I have also enjoyed using the JumpCloud Powershell module to gather data or perform bulk actions that I can't do from the admin portal.
More features are steadily being added. They have always been pretty responsive to feedback, and I feel like they are actually listening to what users/administrators want to see out of the product. I have also enjoyed using the JumpCloud Powershell module to gather data or perform bulk actions that I can't do from the admin portal.
What do you dislike about the product?
Some more minor changes can be made, like adding filters in sections that currently don't have any, that would improve the user experience. I also mentioned using the Powershell module to make bulk changes that I couldn't do from the admin portal. It would be nice to be able to do them from the admin portal instead. I just like that even though it's not available in the portal, I have a workaround to still get it done.
I have also encountered a few reporting bugs, in particular ones that report a failed policy implementation when it was, in fact, successfully applied. This is a small detail, but it impacts other reports that gather their information from JumpCloud. Those reports come up as failed/needs work even though that's not really the case. In these particular instances, I was told the reporting error bug would drop off after 90 days, but that has come and passed, but the error remains.
I have also encountered a few reporting bugs, in particular ones that report a failed policy implementation when it was, in fact, successfully applied. This is a small detail, but it impacts other reports that gather their information from JumpCloud. Those reports come up as failed/needs work even though that's not really the case. In these particular instances, I was told the reporting error bug would drop off after 90 days, but that has come and passed, but the error remains.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping me keep my company's devices more secure. By monitoring the devices, I can see when I need to take action to get devices back into compliance. There are also more reporting features than I would have thought there'd be and those have good information that I can utilize to follow up on devices.
Keeping track of users and their permissions is easier to do with JumpCloud. All of my users are in JumpCloud. I can create as many user groups as I need to and link multiple applications to those groups to allow my users access to the tools that they need depending on their role.
Keeping track of users and their permissions is easier to do with JumpCloud. All of my users are in JumpCloud. I can create as many user groups as I need to and link multiple applications to those groups to allow my users access to the tools that they need depending on their role.
Excellent system that's constantly improving
What do you like best about the product?
An identity management system that works really well. Device management thats easy to use. Policy management that works.
What do you dislike about the product?
Nothing so far, I'm yet to use certain areas of the system
What problems is the product solving and how is that benefiting you?
User logins to devices, policy management and secuity. Password management is also a nice bonus.
A great alternative to Active Directory
What do you like best about the product?
I really enjoy how it connect my users securely to their devices, servers, networks, apps, and files. I can use JumpCloud as my active directory. I find much better to use the some of the alternatives in the market
What do you dislike about the product?
This is more of a wish. I really would like to have a RRM tool included for supporting devices. I don't think this is thier fault it is more of an apple issue.
What problems is the product solving and how is that benefiting you?
Managed Apple devices including IOS Iphones Ipad and Mac computers along with Windows and android devices. This allows me to deploy the resources those employees painlessly
the amazing features of JumpCloud
What do you like best about the product?
It is a complete and easy-to-use platform.
its highlight is certainly the super effective cloud system that the platform uses to manage all the computers integrated into the system, the feedback is immediate, whether changing a password or adding/removing a user, for example
its highlight is certainly the super effective cloud system that the platform uses to manage all the computers integrated into the system, the feedback is immediate, whether changing a password or adding/removing a user, for example
What do you dislike about the product?
Unfortunately for Chocolatey, that's the only downside of JumpCloud.
Don't get me wrong, Chocolatey is fantastic, but it is not working well on JumpCloud. Sometimes the application fails to install, and JumpCloud shows it was successful. To try a new installation, it is necessary to browse the local files and delete the traces of the application that chocolatey failed to install.
Don't get me wrong, Chocolatey is fantastic, but it is not working well on JumpCloud. Sometimes the application fails to install, and JumpCloud shows it was successful. To try a new installation, it is necessary to browse the local files and delete the traces of the application that chocolatey failed to install.
What problems is the product solving and how is that benefiting you?
Managing the company's machine park, helping to enter users and manage passwords, brings us security with the two-factor authenticator and inserting particular policies in each machine, for example, the lock screen.
Pricy, But Worth The Cost
What do you like best about the product?
Jumpcloud's wide range of authentication methods supported is by far its strength. Having all of our internal users and their permissions in one place is incredibly useful, and the per-method output allows us to control who has access to what.
What do you dislike about the product?
The price is quite high for small businesses, though this can be overlooked due to the unparalleled feature set. The UI also leaves a bit to be desired at times, but it is not the worst.
What problems is the product solving and how is that benefiting you?
Jumpcloud allows us to better control and manage access to our different systems, pipelines, and software. The increased security and peace of mind that one login could be used everywhere is a huge benefit.
Pretty Solid Alternative to Microsoft/Jamf/Intune Deployment
What do you like best about the product?
I liked that we didn't have to have multiple different vendors to do everything we needed to do for IAM, PAM, device management, policy management, software management, OS/patch management, SSO integrations, etc... JumpCloud was a one stop shop.
What do you dislike about the product?
I had a few minor issues early on, and support wasn't always helpful or prompt in some situations. I don't want to throw them under the bus, but I sometimes found myself repeating myself repeatedly when working with support.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the lack of multiple essential IT management tools. It allows us to streamline the rollout of many different IT functions without doing all the heavy lifting required by a Microsoft/Jamf/Intune environment.
Enjoyable Experience
What do you like best about the product?
I use JumpCloud as a MDM for apple devices. I was impressed with the free trial of JumpCloud. I liked that I was able fully use the platform without restrictions. Once I hit the cap on devices. I did try out another MDM. But it wasn't as polished as JumpCloud. I have decided to pay for services to fully manage all my Apple devices. Pricing for EDU customers is very inexpensive.
What do you dislike about the product?
The only thing I have an issue with is, I can't push iOS updates via the console. But after speaking with Jordan Berry, I was informed that is feature is in the works.
What problems is the product solving and how is that benefiting you?
The previous IT director was managing Apple devices as personal devices. I was not too fond of that for obvious reasons. As a K-12 school district, I have to make sure the devices a properly setup and safe for my students to use. JumplCloud allowed me to secure the devices and disable certain services, mainly FaceTime and iMessage.
JumpCloud Remote Assist is very helpful
What do you like best about the product?
The latest feature JumpCloud Remote Assist enabled an intuitive and easy way to assist our end users.
What do you dislike about the product?
When managing macOS laptops, it's unclear when the commands and policies were completed in the laptops. It would be interesting if the status changed only when the final task were completed. For example, if I have a command that would install Google Chrome, using PKG. It would be good to receive the status completed only after the PKG was download and installed. Currently, I got the completed status, but the process is still in progress.
What problems is the product solving and how is that benefiting you?
We are able to create cool automation in order to enhance the laptop provisioning process. In addition, the workflows for user management are great.
Great platform to manage Endpoints, without having to rely on traditional Active Directory Services.
What do you like best about the product?
It is a very systematic platform where one can manage Endpoints without having to rely on traditional directory architecture -- on-premise solution.
What do you dislike about the product?
The only drawback I found is the cost, apart from this all tools are good.
What problems is the product solving and how is that benefiting you?
We can remove our on-prem directory services and enroll all endpoints be it at any network, and manage them freely without hassle.
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