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Outstanding support and available live and online assistance!
What do you like best about the product?
A single solution to account creation and deactivation across all SSO, SAML, or LDAP connected services.
What do you dislike about the product?
We had a rare and short (2 hour) outage on internet due to off site equipment failure from our ISP. We quickly found out that our LDAP connections to our local legacy services failed without the JumpCloud authentication.
What problems is the product solving and how is that benefiting you?
We have greatly reduced our on and off boarding of staff and student accounts. Where we used to have to hit between 5 and 8 different servers / services for account creation and authentication for new staff or students, now we just tie it in with the SSO, SAML, or LDAP and within less than 1/8th of the time we are complete.
Recommendations to others considering the product:
Research all of the cost of other services. I found that by the time you figure in all of the setup time, licensing, maintenance, replacement over time for on premises solutions the cost equals or is less through JumpCloud.
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Great service for our smb
What do you like best about the product?
Ease of user administration makes my it day a breeze
What do you dislike about the product?
Nothing. Great service. We have no negative comments
What problems is the product solving and how is that benefiting you?
Ldap. Sso. Ad.
Recommendations to others considering the product:
Do it. It will change your world
So easy
What do you like best about the product?
I love the convenience of there platform I went from having DC in all my locations to just having 1 location for it all. I feel it alot easier to manage then azure
What do you dislike about the product?
Nothing so far works like it intended to
What problems is the product solving and how is that benefiting you?
Printer mapping and network shares
Recommendations to others considering the product:
It you want easy and something that just works jumpcloud is your one stop shop
Effective and on the topic.
What do you like best about the product?
Ease of use. Some functions are intuitive.
What do you dislike about the product?
The FAQs are very elaborate and does not address very specific questions.
What problems is the product solving and how is that benefiting you?
Directory and SSO integration. The Microsoft integration is cumbersome. The Work or school account integration is currently unavailable with you.
Recommendations to others considering the product:
n/a
Recommended by IT Professional
What do you like best about the product?
I like being able to manage users and the systems they have access to remotely. It is easy to setup access for new employees and remove old access. It has been very interesting learning the new way of updating access versus the traditional Microsoft Windows -> Control Panel ->Users.
What do you dislike about the product?
I have had some issues with syncing; the changes made in the cloud can take some time to update on the computer. There was an issue with complete disconnection at one point. If for some reason the system gets disconnected from the Cloud Administration/User Management system, it requires a professional to fix the issue... I do not know if I could do it myself.
What problems is the product solving and how is that benefiting you?
On/off-boarding was a problem before.
We can remove old employees and retain their files.
We can remove old employees and retain their files.
Recommendations to others considering the product:
I recommend using G-Tech for implementation. He can do setup remotely and manage the services.
Supereasy to install and offers unique tools like commands
What do you like best about the product?
My favorite part about JumpCloud is how it just works! We have connected different apps, users, integrations, and love how when the change is made, not only is it quick, but works and reliably. They also encourage their 10 users forever which is a huge deal in testing for bigger environments before roll-out.
What do you dislike about the product?
My main point right now is the fact that the JumpCloud agent cannot be used with domain-joined computers; however, I agree with their stance on saying their directory works without needing Active Directory. Plus, most companies should be moving away from AD if they choose to use JumpCloud.
What problems is the product solving and how is that benefiting you?
We use many virtual machines and other computers as proxies (running services like a hub for different types of software). Jumpcloud has allowed us to use a dashboard to view insights on each machine it's installed on like RAM, CPU, users, and other nice-to-knows. We also use the commands with an API to do things like send a notification to Slack when a file is copied every Monday morning.
Recommendations to others considering the product:
Really think about your environment. Do you need AD? Chances are JumpCloud has a way to make your systems work without the complexity of Microsoft and other options.
Great connectivity
What do you like best about the product?
great SSO connectivity of huge variaty of different cloud service in the same authentication.
What do you dislike about the product?
Perhaps some of SSO configurations with some cloud services are not simply for newbies -> there are great guides in jumpcloud.com
What problems is the product solving and how is that benefiting you?
SSO connectivity with c´different cloud services and local NAS
Super easy to use, implement and in the right price range
What do you like best about the product?
The ability to create a cloud based directory for smaller clients that do not have the infrastructure. This has made managing workgroup systems and macs much simpler
What do you dislike about the product?
Price point is a little high in my opinion compared to the big SSO providers. All or nothing approach. I would like to see more of a la carte model that would allow you to keep your costs down as much as possible while still allowing you to choose the feature-sets that you want/need.
What problems is the product solving and how is that benefiting you?
This allow us to reduce expensive hardware/infrastucture costs for our clients while still being able to provide almost the same level of granular access and policy control for users and systems. This also reduces the amount of time we spend logging into multiple systems and multiple interfaces just to be able to manage usernames and passwords. Not to mention it reduces our time spent on password resets since our users can now help themselves.
Recommendations to others considering the product:
Look at this if you want a tool that will not only authenticate your applications in the cloud, but also your local systems. A simple agent installation ties your systems directly to the cloud directory and allows you to start using Jumcloud credentials to login to your Windows, Mac or Linux systems. This has made managing workgroup or dissimilar systems and credentials much easier for my team. If you do your homework, there is not another tool out there from any of the major providers yet, that allows for an agent based installation to tie in your systems logins. This is what ultimately sold us on the product.
Great for all operating systems
What do you like best about the product?
Mac support hands down. I can control all mac and Linux computers with my clients with ease.
What do you dislike about the product?
I use jumpcloud for the basics so not much
What problems is the product solving and how is that benefiting you?
Controlling access to Mac computers and I can easily lock people out when they get stolen or missing
Recommendations to others considering the product:
Great for non windows mobile users
Startup MSP
What do you like best about the product?
I like the fact that jumpcloud is cross platform, brilliantly simple and they listen to their customers.
What do you dislike about the product?
Nothing so far, everything has been working perfectly
What problems is the product solving and how is that benefiting you?
Basically a cloud based Active Directory and JumpCloud listened by adding group policy like controls, thanks!
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