JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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New To Jumpcloud
What do you like best about the product?
We are able to consolidate so many different systems into one.
What do you dislike about the product?
I have yet to find anything that I dislike about Jumpcloud as we just on boarded with them a couple months ago.
What problems is the product solving and how is that benefiting you?
We have a mix platform, both windows, and PC, as well as several different compliance needs across the globe.
Reduce operations cost
What do you like best about the product?
Jumpcloud combined all of our IT requirements and tools into one management, thus effectively reducing the monthly cost of different software for different useable.
What do you dislike about the product?
I want to complain that the customer support care isn't as effective as the software. It was hard to get in touch with them, and it took too long for my tickets to be solved.
What problems is the product solving and how is that benefiting you?
It has solved issues with multiple access of one identity of devices but has different sets of passwords. After launching the identity management tools, this problem is solved.
JumpCloud: The ultimate business tool
What do you like best about the product?
JumpCloud is a powerful resource that has made managing our systems much easier. We have used it to implement single sign-on credentials and integrate RADIUS authentication for an extra layer of security. What sets JumpCloud apart from other solutions is its native SSO connectors, which streamline the LDAP integration process with popular cloud services like Office 365, Slack and more - freeing up our time to focus on additional projects. In addition, administrative tasks such as asset management and system connectivity are made dramatically easier using Jumpcloud's secure framework combined with its intuitive interface design - making this platform one of our favourites!
What do you dislike about the product?
At the moment, I haven't found any elements of JumpCloud that I find unsatisfactory. Although more in-depth tooltips explaining Active Directory and authentication/authorisation principles would be a welcome addition for less experienced users - such as myself - the system is easy to pick up in just 10 minutes if you're new to it, allowing even newcomers to perform basic tasks without any hassle.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped me to significantly improve our security measures. By providing an appropriate directory service, we can now ensure that only authorised users have access and can be monitored, regardless of where their devices are located.
JumpCloud: An effective business tool
What do you like best about the product?
I love JumpCloud because it offers the convenience of Google compatibility and makes user management extremely simple. User groups allow me to efficiently control multiple accounts with a single click, while adding value through policies associated with specific user bases. Additionally, LDAP ensures a secure connection wherever you are in the world using public Wi-Fi networks; device rules can also be applied quickly! Not only that, but strong security measures such as IP address authentication increase the overall level of security without any extra effort on my part. Furthermore, their comprehensive Apple hardware management gives them an edge over other services - something I really appreciate as it can be difficult to find quality service for this type of profession! With all these features at hand, having Jumpcloud has made life so much easier - which is why they have become one of my favourite go-to tools today!
What do you dislike about the product?
I find that JumpCloud can be a bit overwhelming with the number of windows it has. Also, it's not very clear when password changes are actually made and how user feedback is reflected in the system. There also seems to be no indication that you need to wait for an action to be processed before proceeding; this general lack of clarity leads to confusion in all interactions involving change management within this platform.
What problems is the product solving and how is that benefiting you?
In my opinion, JumpCloud simplifies the management of all my user data. It saves me time and energy that would otherwise be spent on tedious tasks, allowing us to focus our efforts elsewhere.
Easy to use and STELLAR customer support
What do you like best about the product?
It is a very intuitive dashboard and set up. Anything I got stuck on their customer support went above and beyond to help me resolve.
What do you dislike about the product?
Be even better if I didn't have to contact customer support at all!
What problems is the product solving and how is that benefiting you?
BambooHR and Azure AD synchronization
Jumpcloud - A user friendly and efficient service!
What do you like best about the product?
I like JumpCloud best because it simplifies the management of computers, users and network security measures by allowing you to use a single set of credentials for access control. In addition, its cloud directory service allows for easy integration with multiple software vendors, so employees can be quickly added or removed as needed. For organisations that prioritise security, additional safeguards are available to ensure complete security and peace of mind when running your company's IT infrastructure through this platform.
What do you dislike about the product?
I dislike the lack of a mobile application for Jumpcloud's management dashboard. Remotely accessing websites from a phone can be difficult and time consuming, although user access via a mobile device is great in its current state. There is also room for improvement when it comes to MDM capabilities and providing custom applications or OS upgrade support on a larger scale - things that JAMF currently does quite well.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of accessing user portals from mobile devices, making it easier for me to manage my administrative website on the go. With JumpCloud, I don't need to carry an extra device or worry about trying to make websites fit a smaller screen - which can be incredibly time consuming and inconvenient.
Easy to install and very robust
What do you like best about the product?
I like how straight forward and easy it is to add devices, create policies, device groups, policy groups and then push to all devices. Dashboards are organized in a way that is clear and easy to understand. I also really like this JumpCloud is cloud based and I can access from everywhere. Also the fact that it supports Linux, Windows, and Mac was a must have. There is also a very well documented University that you can reference if you get stuck.
What do you dislike about the product?
The Mac install was not nearly as straighforward as Windows, however I believe that is because of the way Apple controls their devices and is not a reflection on JumpCloud.
What problems is the product solving and how is that benefiting you?
JumpCloud allows me to enforce policies, install OS patches, add Single Sign-On all from the cloud. It also allows me to remotely support my users all from one pane of glass.
JumpCloud: A platform that just works
What do you like best about the product?
I particularly appreciate JumpCloud's unified user management, which provides us with a single login while increasing security and productivity. Their cloud-based platform allows our organisation to access its users from anywhere, streamlining the process significantly compared to traditional methods. Its ease of implementation makes it perfect for all the tasks we need it to do, which in turn means reliable performance. Overall, I am very impressed with what this powerful tool can do; it takes away a major headache, leaving us with some free time!
What do you dislike about the product?
Despite its beneficial features, I find JumpCloud's lack of customer service for free licences disconcerting. In addition, onboarding new office staff can be a challenge, and tasks such as managing scripts or making changes to multiple files using the 'Commands' section are time consuming and complex due to the lack of ease of use. It would be helpful if there was help available when things get difficult to speed up these processes.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of managing user access with a cloud-based directory service. By using JumpCloud, I'm able to gain secure, centralised control over my users' identities without having to buy and manage on-premises solutions.
Jump Cloud - Cloud Ad Review
What do you like best about the product?
it is very Easy to mange remote-location Device no need to be created any Source of Truth server - Jump cloud can help you to manage to Infrastructure as well as Compliance Policy Deployemnt easily.
What do you dislike about the product?
Nothing there like dislike - But yes they just have to improve their Logs. Part some of the parts we can not able see the proper logs.
Logs part they must need to be improved.
Logs part they must need to be improved.
What problems is the product solving and how is that benefiting you?
We have around 200 assets all users are working from Home on Different Different Geo Locations and my organization has bought some new technology and we want to deploy that technology without disturbing users and we achieve that things easily with the help of jump cloud with accurate results.
Jumpcloud has a lot of problems, and support is not very good.
What do you like best about the product?
It's pretty easy to set up. We're using it for mdm.
What do you dislike about the product?
Using jumpcloud for mdm does not work well. It constantly has problems with incorrectly recording the state of target computers. It says things are not enabled in client devices, where they are actually enabled. Support is slow and asynchronous, with a lot of finger pointing, no ownership of issues.
What problems is the product solving and how is that benefiting you?
We wanted simple mdm for windows, apple and linux. Sometimes, it accurately reports the state of the fleet.
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