JumpCloud
JumpCloud, Inc.External reviews
3,703 reviews
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Excellent platform, doesn't over sell and constantly over delivers.
What do you like best about the product?
They are releasing great new features all the time and always staying at the top of the industry. The Recent addition of OS Updates has been a great additional feature!
What do you dislike about the product?
Some of the really specific technical Mac based MDM policies need to be manually created external to the GUI, which isn't a huge issue but an area for improvement.
What problems is the product solving and how is that benefiting you?
Jumpcloud solves a bunch of different ISO-related technical controls for us, as well as general IT ease of management for our Mac and windows based fleet.
It has helped us quickly pivot to full remote-managed hardware.
It has helped us quickly pivot to full remote-managed hardware.
JumpCloud
What do you like best about the product?
JumpCloud is excellent when it comes to managing user credentials (IAM). JC is also good in directory integrations LDAP, Google workspace, and O365.
What do you dislike about the product?
Though JumpCloud MDM is good I believe the is still a lot of work to be done. For example, making it easier to host and deploy custom applications.
What problems is the product solving and how is that benefiting you?
It has helped us streamline our Onboarding and Offboarding process and it provides easy SSO integration.
Great solution that has a lot to offer
What do you like best about the product?
The ability to manage all types of devices. Most ADs don't work well or play nice with Apple, but JumpCloud does
What do you dislike about the product?
The downside is the solution is growing and adding lots of functionality so it's hard to keep up with the new offerings and changes.
What problems is the product solving and how is that benefiting you?
Solving our ability to create proper profiles across our tech stack and manage all of our software solutions in one place with SAML integrations.
JC review
What do you like best about the product?
The Jumpcloud GUI is easy to use and understand.
What do you dislike about the product?
The support can take little long to solve issues
What problems is the product solving and how is that benefiting you?
Lock down laptops
Easy to use, feature packed
What do you like best about the product?
Easy to use. Configuration is a breeze.
What do you dislike about the product?
Not a full fledged actived directory. Then again its not meant to be.
What problems is the product solving and how is that benefiting you?
Providing an ldap solution for multiple clients remotely
Powerful and intuitive product to manage Teams
What do you like best about the product?
JumpCloud is very straightforward to use. I was able to migrate my entire organization within just a few hours.
The level of customization in the User deployment is unmatched, and the synchronization is near instant.
Being able to activate or deactivate a user account at a specific moment is excellent.
I had the pleasure to need to contact customer service twice.
Both times the agents were very responsive and solved my issue in the first attempt while being super patient and friendly.
The product documentation is very detailed and offers all information required in an easy-to-read way.
I also love that the pricing is transparent and affordable for any size.
The level of customization in the User deployment is unmatched, and the synchronization is near instant.
Being able to activate or deactivate a user account at a specific moment is excellent.
I had the pleasure to need to contact customer service twice.
Both times the agents were very responsive and solved my issue in the first attempt while being super patient and friendly.
The product documentation is very detailed and offers all information required in an easy-to-read way.
I also love that the pricing is transparent and affordable for any size.
What do you dislike about the product?
I wish JumpCloud offered somewhat more customization within the presentation of itself.
Let me choose my color scheme for the user portal. And maybe allow me a custom domain or at least a custom subdomain.
Also, the two-factor authentication deployment could be more straightforward for the users.
Duo still uses the outdated embed, but TOTP has to be used without it.
Why can't I enforce the JumpCloud Protect app without, otherwise, at least TOTP (which could potentially be phished)?
And why is TOTP the only allowed MFA method for admin accounts?
The last feature I'm missing is Risk-based access, as right now, I can either enable or disable MFA for my users.
Let me choose my color scheme for the user portal. And maybe allow me a custom domain or at least a custom subdomain.
Also, the two-factor authentication deployment could be more straightforward for the users.
Duo still uses the outdated embed, but TOTP has to be used without it.
Why can't I enforce the JumpCloud Protect app without, otherwise, at least TOTP (which could potentially be phished)?
And why is TOTP the only allowed MFA method for admin accounts?
The last feature I'm missing is Risk-based access, as right now, I can either enable or disable MFA for my users.
What problems is the product solving and how is that benefiting you?
JumpCloud became our central Identity Provider and the single source of truth for the organization.
We use it to manage user-, group- and software provisioning over SAML and SCIM.
It saves us many hours, which would otherwise be used to manage the users manually.
We use it to manage user-, group- and software provisioning over SAML and SCIM.
It saves us many hours, which would otherwise be used to manage the users manually.
Simple, but Effective
What do you like best about the product?
Jumpcloud had all the features I wanted (and more!) and the documentation and interface made it so easy!
What do you dislike about the product?
I can't think of anything to add here - it worked really well.
What problems is the product solving and how is that benefiting you?
I had users in several systems and they were hard to manage. JumpCloud brought them all together AND provided plugins for SSO into my other products.
Very user friendly tool
What do you like best about the product?
The terminal used from the console, it's very powerful.
What do you dislike about the product?
Linux policies aren't enough for managing the devices
What problems is the product solving and how is that benefiting you?
Managing Linux devices
Release your headache by cloud AD service
What do you like best about the product?
Cloud AD works and no worry about the server being down or will shut down due to updates or uncertain hardware issues. Since we went to JumpCloud, We have been rid of worry about users being unable to log in to their devices or losing access to critical business data.
What do you dislike about the product?
Nothing that I found so far. We are using this for AD services
What problems is the product solving and how is that benefiting you?
Not having to maintain your local AD service or maintain a server to do this, maintain and backups are just too much to deal with if you do it yourself.
Great for HomeLabs
What do you like best about the product?
JumpCloud makes identity management for my homelab really easy. It integrates with Google Workspace and propagates password changes to other services like LDAP, allowing my family members to have one password for all. I haven't really touched it either after setup, it's one of those things that you can safely forget about once it's working.
I'm big on services that provide a cost effective way to use them in a HomeLab setting, any service that is willing to allow full featured small scale deployments is a service that I'm willing to advocate for as it shows that they care about the professional community and are committed to building a great product.
I'm big on services that provide a cost effective way to use them in a HomeLab setting, any service that is willing to allow full featured small scale deployments is a service that I'm willing to advocate for as it shows that they care about the professional community and are committed to building a great product.
What do you dislike about the product?
The LDAP configuration in the beginning was a little confusing, but after some trial and error I got through it and got everything working. Other than that there's nothing that I really dislike about JumpCloud, it works perfectly for what I need.
What problems is the product solving and how is that benefiting you?
I needed an easy way to allow LDAP login for users to service like Google Workspace, iDRAC, vSphere, PAM logins, and network shares. With JumpCloud my users can have a singular login that gives them login to all those services.
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