JumpCloud
JumpCloud, Inc.External reviews
3,732 reviews
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External reviews are not included in the AWS star rating for the product.
JumpCloud makes managing identity, devices, and access easy—all in one platform.
What do you like best about the product?
I love the fact that JumpCloud is a single pane that centralizes identity, device, and access controls all in one pretty dashboard, vs juggling multiple platforms across HR, IT, and security to get a user onboarded, do SSO and MFA, and even policy enforcement. It’s that ease and straightforwardness of the platform that makes complex operations like provisioning and compliance a walk in the park.
What do you dislike about the product?
The biggest downside for me is that, since JumpCloud does so much, it carries a pretty steep learning curve to get started. Some of the advanced reporting options seem a little limited when I really need to go deep beyond the default templates. Also, the pricing can creep up if you need lots of the premium add-ons, which isn’t always clear from the outset.
What problems is the product solving and how is that benefiting you?
JumpCloud consolidates separate systems for identity, the device, and access that were previously being applied with different SSO, device management, HR connections, and directory tools creating problems and wasting time. JumpCloud makes onboarding easy; compliance checks mean I don’t have to hunt individuals down for an access request or device setup, and everything else just works better than the other options.
Simple, secure, and reliable identity management
What do you like best about the product?
JumpCloud makes it easy to centralize user management and access control across our cloud and on-premise resources. I like that it integrates seamlessly with AWS, Google Workspace, and other platforms we use daily. The interface is intuitive, the policies are easy to configure, and the security features (like MFA and conditional access) give peace of mind. It has reduced the overhead of managing multiple identity systems and improved our overall security posture.
What do you dislike about the product?
Nothing. Everything is very efficient and reliable
What problems is the product solving and how is that benefiting you?
JumpCloud helps us consolidate identity and access management into one platform, replacing the need for multiple directory and authentication tools. It solved the challenge of managing users across different systems (cloud apps, servers, and endpoints) and enforcing consistent security policies. With JumpCloud, onboarding and offboarding employees is much faster, access is controlled centrally, and MFA/SSO reduce risks of credential misuse. This has saved our team a lot of time, improved compliance, and strengthened overall security.
Great software, but lacks support.
What do you like best about the product?
This software is revolutionary and highly beneficial for cybersecurity and zero-trust processes, but it needs more implementation assistance, especially for companies with limited IT teams.
What do you dislike about the product?
needs more implementation assistance, especially for companies with limited IT teams.
What problems is the product solving and how is that benefiting you?
We purchased the software for user security through identity protection and to manage remote devices; however, a major issue was the remote desktop feature on tablets, and that problem could not be resolved.
As a operation manager I find this tool to useful for daily basis, easy to use and friendly also
What do you like best about the product?
It is easy to use on daily basis, software to use .
What do you dislike about the product?
Nothing I have found till now that is considered as dislike
What problems is the product solving and how is that benefiting you?
It help me to identity and management the access
User Management simplified and secured
What do you like best about the product?
It makes it way easy to manage all the logins and softwares in a company, all at one spot.
What do you dislike about the product?
its almost good but the settings for different apps are hard even for the admins.
What problems is the product solving and how is that benefiting you?
JumpCloud lets us manage all our accounts and access devices from one place instead of toggling different place, its also a security layer for the company.
Jumpcloud Service
What do you like best about the product?
Integration Capabilities :-
Seamlessly integrates with popular platforms like Google Workspace, Microsoft 365, Salesforce, and Cisco and more platform where you can update and use the security.
Seamlessly integrates with popular platforms like Google Workspace, Microsoft 365, Salesforce, and Cisco and more platform where you can update and use the security.
What do you dislike about the product?
Not yet so far and there is no way to dislike this product.
What problems is the product solving and how is that benefiting you?
It is like AD and we don't have to build AD in our environment to build and run the business , very easy to use it and all the control will have IT only , there is lot of option you can use and customize the admin roles.
We can provide access as a IT helpdesk as a manager and super admin.
we can control end user profile ,MFA and conditional access.
we can get alert as well if we need any solution and failure status. happy to use it and i am giving the feed back because its genuine app and super fast service and customer support.
We can provide access as a IT helpdesk as a manager and super admin.
we can control end user profile ,MFA and conditional access.
we can get alert as well if we need any solution and failure status. happy to use it and i am giving the feed back because its genuine app and super fast service and customer support.
Jumpcloud review
What do you like best about the product?
I like that jump cloud is able to do patent and has capability to lock computers if needed. I also like that jump cloud works on MacBooks as well as Windows.
What do you dislike about the product?
I don't like that we have to manually migrate laptops into junk cloud. It would be nice if this could be done from the cloud or it could be automated.
What problems is the product solving and how is that benefiting you?
Jumpcloud is providing away for us to control our windows computers since SCCM was outdated
Jumpcloud is Simple and Intuitive
What do you like best about the product?
Jumpcloud is easy to use. The UI is easy to understand, and there is ample support documents for anything you don't know how to do. Its great that its supports Mac and Windows. I use it every day to see what computers need updates and offer remote assistance. If you need advanced help the support team is quick to respond to tickets.
What do you dislike about the product?
There are a few quirks with navigation of the menus but they are minor. And sometimes the remote support doesn't work properly, for instance on Mac I cant drag items for some reason.
What problems is the product solving and how is that benefiting you?
Give me a unified way to remote into users computers. Allows me to force password changes and give standard users temporary admin rights. I can also look up what users are using what computers for inventory purposes.
Best App and protect cloud based company
What do you like best about the product?
Centralized User Management(Great for hybrid or remote teams)
for sure you can manage users across systems (Windows, macOS, Linux), applications, and networks from one platform.
Cross-Platform Support and Zero Trust Security Model
for sure you can manage users across systems (Windows, macOS, Linux), applications, and networks from one platform.
Cross-Platform Support and Zero Trust Security Model
What do you dislike about the product?
There is no issue so far. if its there happy to post it
What problems is the product solving and how is that benefiting you?
Problem: Users have different credentials for various systems (email, devices, apps-third party app), leading to password fatigue, inefficiencies, and security risks.
Solution: JumpCloud provides a single identity across systems, apps, networks, and more via SSO and directory services.
Even if you forget your password you can easily reset it via genuine email , IT can always reset MFA and provide restriction any time.
Solution: JumpCloud provides a single identity across systems, apps, networks, and more via SSO and directory services.
Even if you forget your password you can easily reset it via genuine email , IT can always reset MFA and provide restriction any time.
Powerful strong tool for IT admins
What do you like best about the product?
The ease of use and the integration authentication user management and system management features eliminates the manual intervention of humans
What do you dislike about the product?
The automation could be more robust and advanced
What problems is the product solving and how is that benefiting you?
Manual intervention in managing users and the devices was eleminated
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