JumpCloud
JumpCloud, Inc.External reviews
3,691 reviews
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Easy to use
What do you like best about the product?
The best thing about the platform is that you can roll up the accounts created for the users and thus have everything in the same system.
What do you dislike about the product?
It's very personal, but I think just for me it's a little bit complicated the commands that can be applied using jumpcloud depending on the operating system
What problems is the product solving and how is that benefiting you?
Users used to manage countless passwords, so they were quite confused. Now that everything is unified, it's much simpler to track and unify all the passwords on the platform.
Good Option
What do you like best about the product?
I've been using JumpCloud for a while now and what I really like is its versatility across different platforms. The cloud-based management is a plus too, especially for remote work.
What do you dislike about the product?
The interface can be a bit clunky at times, and some features, like the reporting tools, could use more polish. Also, it’s not the cheapest option out there, especially for smaller businesses.
What problems is the product solving and how is that benefiting you?
JumpCloud makes managing Mac devices super easy. I can push security policies, manage users, and handle updates all from one place, which saves a lot of time. It also works well with other MDM tools. Only downside is sometimes it’s a bit slow to update changes in real-time, but overall, it’s solid for Mac management.
Jumpcloud was a great replacement for an Aging Active Directory Service
What do you like best about the product?
The ability to control so much through a single interface. Being able to assign policies based on either user group or device groups has made provisioning new machines way easier than before. We'd been on an older Active directory system that needed a major overhaul. Moving to JumpCloud made way more sense both for time and for cost. The system has been a great match for our company.
What do you dislike about the product?
Wish I had access to a phone support line at my current plan, but needed that most during our initial migration. Has been great since getting the business migrated over.
What problems is the product solving and how is that benefiting you?
As a 1 person IT team it allows me so much control and visibility over my whole system. Its been a great tool that has streamlined a lot of processes for me as well.
Great experience with jumpcloud no issues
What do you like best about the product?
What I like about JumpCloud is how user friendly it is and secure
What do you dislike about the product?
There is no issues with jumpcloud we are very pleased
What problems is the product solving and how is that benefiting you?
managing new staff and creating computer company profiles
JumpCloud has been a game-changer for our MSP in Mexico / Lat
What do you like best about the product?
We love how JumpCloud lets us manage users, devices, and security policies for all our clients from a single platform. The ability to support Windows, macOS, and Linux without relying on on-prem AD has been a huge win, especially for SMB clients with hybrid setups. The Zero Trust approach, MFA, and remote device management have made our operations faster, more secure, and easier to scale.
What do you dislike about the product?
The platform is constantly improving, but some advanced features can take a bit of time to fully understand and configure, especially for complex client environments. Also, it would be great to see more localized documentation and resources in Spanish for the Latin American market.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us centralize identity and device management for multiple clients across different environments. Before, we had to deal with separate tools, on-prem Active Directory setups, and manual processes, which slowed us down and increased the risk of errors. Now, we can manage access, enforce security policies, and deploy configurations remotely, all from one platform. This saves us hours of work each week, improves security for our clients with MFA and Zero Trust, and gives us the flexibility to scale our services without adding extra overhead.
Jumpcould is Great alterntive for Azure AD or On-Prem
What do you like best about the product?
JumpCloud has a very responsive UI and is quick to update on the user side! I often make and delete user accounts in environments with high turnover rates, and I am able to walk the user through the process of accessing their account in real time.
I use the RDP feature when splashtop is having a hard time and it has saved me in multiple occasions.
I use the RDP feature when splashtop is having a hard time and it has saved me in multiple occasions.
What do you dislike about the product?
Only thing I have an issue with is documentation can be hard to find when I need it and I often end up figuring it out myself and creating my own internal KBAs for the future.
What problems is the product solving and how is that benefiting you?
It streamlines the deployment of 2FA on desktop devices and I was able to release our Cisco DUO subscription to save some money
I am the head of INfo Security and Infrastructure and am an admin oif Jumpcloud as well.
What do you like best about the product?
It is perfect for us as a fully cloud organization and not on premise datacenters, so management of computers and mobvile devices is key
What do you dislike about the product?
the software deployment functionality for computers is veryt undeveloped.
What problems is the product solving and how is that benefiting you?
Device management and MDM, are both managed with Jumpcloud. Its a cost effective to way to manage these
Good to use for management
What do you like best about the product?
I can control the client PCs remotely with JumpCloud
What do you dislike about the product?
It took some time to catch up the functions in JumpCloud
What problems is the product solving and how is that benefiting you?
I could manage PCs remotely and send commands through it.
Seamless and Reliable Identity Management
What do you like best about the product?
JumpCloud makes managing users, devices, and authentication incredibly easy. Its cloud-based approach eliminates the need for complex on-prem infrastructure, and the interface is intuitive enough for quick adoption. The integration with various services and the centralized identity management save us significant time and effort.
What do you dislike about the product?
While overall excellent, some advanced configuration options could be more streamlined, and occasional sync delays with third-party integrations can occur. However, these are minor compared to the value it provides.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of managing user identities, devices, and access across multiple platforms in a secure and centralized way. It eliminates the complexity of maintaining on-premises directory services, streamlines onboarding/offboarding, and ensures consistent security policies for remote and hybrid teams. This has improved our operational efficiency, reduced IT overhead, and strengthened our security posture.
Jumpcloud does a lot but is it right for you?
What do you like best about the product?
The tech support has always been top notch, and I required many sessions in setting it up, and fine tuning it over the years. They are ready to help at any time day or night and best of all they drive that last mile to get what you need done.
What do you dislike about the product?
It's complicated, there is a lot to know about the levels of security, drill down screens, plug ins for all the services that it needs to connect to in order to have a secure system, and it needs to be maintained on a daily basis to make sure that everything is working properly, user error can mess up the whole system, especially if they forget their password.
What problems is the product solving and how is that benefiting you?
Compliance for SOC2 and/or ISO 27001, as well as NIST Cybersecurity Framework. I also need it for locking down our mobile warriors on the road in case anything happens to their devices.
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