JumpCloud
JumpCloud, Inc.External reviews
3,704 reviews
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Jumpcloud is an easy solution for mangaging company access and infrastructure
What do you like best about the product?
Jumpcloud is intuitive and easy to use. It is straightforward to onboard new employees and configures existing SASS tools to leverage its SSO features.
What do you dislike about the product?
Some providers do not yet integrate with Jumpcloud but that is improving over time.
What problems is the product solving and how is that benefiting you?
Centralizing identity and access management have been the biggest benefit. Having one place for all employee access is great.
JumpCloud for SMB
What do you like best about the product?
I've been the IT Manager / System Admin for two start-ups and both times we've relied on JumpCloud as an alternative to ADDS. JumpCloud does many things very well (SSO, MFA, MDM) and for a SMB that cannot afford the overhead of more elaborate solutions, JumpCloud checks a lot fo boxes.
What do you dislike about the product?
Jumpcloud does not have as robust reporting as other solutions for their MDM for example if I wanted an eMail report that informed me of users that haven't logged into their systems in the past 30 days, I cannot get that reporting.
What problems is the product solving and how is that benefiting you?
We needed a solution that could manage Mac's and PC's in a fully remote environment that was cost affective. Concidering JumpCloud does SSO, MDM, MFA, and some other stuff it made a lot of sense for us.
Recommendations to others considering the product:
If you need a solution to handle MDM for Mac+PC's, SSO, Security for a single smaller organization, then JumpCloud makes a lot of sense.
Great for adding Linux based OS products to the system but definitely some problems still there.
What do you like best about the product?
I like that Jumpcloud allows us to manage multiple different Operating systems and easy to manage tools
What do you dislike about the product?
Some of the problems with the Mac OS agent installs and the way it works with Apple ID can be very challenging.
What problems is the product solving and how is that benefiting you?
We are having with Mac OS systems (but who isn't). The benefit is definitely having the ability to manage a whole company domain remotely, now in modern times.
Recommendations to others considering the product:
If you are heavy into using Linux based machines (MAC OS etc etc) consider there a lot of limitations to it but for adding that all into one domain is definitely worth if you are building from the ground up. Adding it to a Windows-based environment
Jumpcloud was a perfect fit for our company
What do you like best about the product?
Jumpcloud is a robust system that is user-friendly but powerful enough for all users.
What do you dislike about the product?
A remote support tool is something that I find missing more and more as I use jumpcloud.
What problems is the product solving and how is that benefiting you?
Being able to manage and support remote users has been a godsend.
Amazing product
What do you like best about the product?
Ease of access , one of the best tools ever used.
What do you dislike about the product?
Nothing is fantastic product and working smoothly
What problems is the product solving and how is that benefiting you?
I am using jumpcloud daily for access remote desktops using centralise management systems
Nice and innovative tool
What do you like best about the product?
JumpCloud helps to manage our assets in many ways! It supports a wide variety of roles, permissions, deploy new software remotely, integrate with our identity access management process and, best of all, works on Windows, Linux and OSX. Considering that we work on a remote company, JumpCloud does help us a lot to manage and secure our assets.
What do you dislike about the product?
There are a few Linux distros (like Arch based ones) that aren't supported by JumpCloud. Another issue is that sometimes with a few users, the tool goes out of sync. Since we are a remote company, we have to connect on the computer to resync it, which causes a lot of trouble when it happens.
What problems is the product solving and how is that benefiting you?
Now we can properly manage remotely our inventory, secure our endpoints with some roles, manage the identity of the endpoint itself and integrate with a lot of tools and also, deploy remotely new software and updates.
Great Company - Great Product
What do you like best about the product?
We originally used JumpCloud for federated login via Google Workspace. We have been VERY happy with that integration. Over the past year, we JumpCloud has added MDM and insights and we now use it for all of our Windows and Mac devices for MDM. I very much like the "Insights" as well, as it gives great visibility into a system.
What do you dislike about the product?
There are still some of the deeper-integrated Apple (macOS) features that I would like to see added to the product. Making this change would definitely put JumpCloud at the top of the pack.
What problems is the product solving and how is that benefiting you?
Better integration, deeper system insight, better global control, better end-user experience, among others. JumpCloud has really helped our IT department up its game for device management.
Good fit for global business
What do you like best about the product?
Not tied to physical domain controller. We needed to be able to globally control devices that are always in the field.
What do you dislike about the product?
Sometime tech support can take much longer to resolve problems than we can afford.
What problems is the product solving and how is that benefiting you?
Centralized device management across global moving devices.
Recommendations to others considering the product:
Use the trial period to do a test integration.
the best directory as a service on the market
What do you like best about the product?
Very Easy to install and to deploy. A complete solution to manage users, computers and all devices. All functionality needed as a directory are present on JumpCloud and perhaps the best it's more than easy to manage Windows Mac and Linux on the same directory and in the same way.
What do you dislike about the product?
nothing, this cloud directory is very complete
What problems is the product solving and how is that benefiting you?
managing windows and also MAc and Linux devices and the same directory
Recommendations to others considering the product:
just test it, you will love this solution
Too many issues pops up here and there but at least it gets taken care of quickly
What do you like best about the product?
Helps me to access different software and applications with a click of a button.
What do you dislike about the product?
Nothing particular comes to mind but maybe the layout design could be better.
What problems is the product solving and how is that benefiting you?
It helps me to help my clients more efficiently.
Recommendations to others considering the product:
It's a great service with good customer care and neatly organized.
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