My customer base is primarily small businesses. I define "small business" as companies with fewer than 100 employees. However, that does not mean that JumpCloud is only applicable to that specific use case. It's just how we have been using it. It is a cloud-based directory that essentially allows you to replace completely on-premise Active Directory or other LDAP directories. All our customer identities originate from JumpCloud.
JumpCloud
JumpCloud, Inc.External reviews
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Great platform for all OS systems
What do you like best about the product?
It is user friendly and there are lots of different things you can do using JC.
What do you dislike about the product?
Sometimes there is a disconnect with the password sync from the JC user portal and the device.
What problems is the product solving and how is that benefiting you?
We use it for SSO and password syncing mainly. It really helps manage large fleets and makes less of a burden for the IT team to do things like password resets.
Recommendations to others considering the product:
If you want to make your life a little easier, use JumpCloud
Its flexible modern Soultion
What do you like best about the product?
it's easy to integrate being Saas Platform. we can replace it with the legacy tool Microsoft Active directory user-friendly management system. we can also maintain compliance-related things which cames under ISMS .
What do you dislike about the product?
SSO-related things are still facing an issue I.e Amazon cloud access. we cant remove App via Tool. Tool basically using or triggering Microsoft services, what if Services get fail to restart or stopped ?
What problems is the product solving and how is that benefiting you?
group policy, application inventory, Asset inventory, Cost impact, Infrastructure issue and Authentication control. Tool is based on saas plateform hence infrasturcuture cost gets reuduce . cost reduction for infra.
Recommendations to others considering the product:
no need to rely on AD, lots of features which allow to integrate with new Technology
Time saving, effective cloud directory and single sign-on authentication, with rapid implementation
What is our primary use case?
How has it helped my organization?
JumpCloud has simplified the way we create and manage users' accounts and privileges. If there's an employee separation, I need to be able to shut down access immediately. I don't want to have to go through 12 dashboards to do it. I can go into JumpCloud and I can hit one big switch and they're done. When a user is disabled in JumpCloud, all applications and services that have been integrated with JumpCloud automatically disable the user in question. (VPN, Wi-Fi, Microsoft 365, Netsuite, Box, Salesforce, other various cloud applications, security systems, file servers, local machine logins, etc.)
What is most valuable?
As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0, a technology that allows different services to integrate for user authentication and identification purposes. With JumpCloud, each user has a single username and password that works for VPN, radius authentication for WiFi, logging into Microsoft 365 (email), and their individual computers. It's extensible via hundreds of premade application integrations. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges.
JumpCloud has made continuous, noticeable improvements in the feature set of the solution. Recent major improvements have focused on equipment inventory, mobile device management (MDM), and fleet reporting.
What needs improvement?
JumpCloud could improve its synchronization of groups with Microsoft 365. At this point, only mail-enabled security groups can be synced.
This leaves plenty of situations where I still have to create groups in Office 365 because I can't make them in JumpCloud and have them synchronize. If this was possible, I wouldn't have to go into the Office 365 dashboard for user management as much as I do.
I would like to see the continued addition of premade integrations with various cloud applications and services. There are hundreds of them in the solution currently, but there could always be more.
For how long have I used the solution?
I have been using JumpCloud for four years.
What do I think about the stability of the solution?
I have had no problems with the service in the two years I've used it, it is highly stable. I have heard that they have had some outages but they have not caused a problem with any of my environments.
What do I think about the scalability of the solution?
The scalability of JumpCloud is great. I see no reason why this solution couldn't be used easily for up to 500 users or beyond that. I'm working with companies that are fewer than 100 and I have no problem thinking that this is scalable with where my customers are going in the next several years.
How are customer service and support?
I have contacted the technical and integration teams from JumpCloud, and
both teams are top-notch. Any time that I have needed to have a general operation question answered or because something didn't seem to be working right, their technical support team has been great. Most of the time it is just a matter of confusion on my part rather than actually something not working. The integration team is the group you engage with a particular service or cloud application doesn't already have an integration written for it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
There are several services that do what JumpCloud does, but few that do it as well as them. I think that JumpCloud and Okta are easily the most mature solutions. We could see that on-premise LDAP/Active Directory was not where the future was headed, and chose JumpCloud after an extensive period of in-house testing and determining that the feature set was the most in line in our customers' needs. JumpCloud was the first and only cloud directory service we deployed. All our customers went directly from on-premise LDAP directories straight to JumpCloud.
How was the initial setup?
JumpCloud has an incredible ability to allow users to start using the service in little to no time. It's a huge selling point. You can have JumpCloud up and running in under half an hour. It will adopt existing machines and identities. You can pull them in from Office 365 or from other LDAP sources.
My first rollout of this solution was in the spring of 2020 and as anxious as I was going through the process in a production environment, it was simple. I did not have a single problem.
What about the implementation team?
I did the implementation of the solution.
There is no maintenance required. You set up the solution and go. There's no updating or patching. It's all automatically done for you behind the scenes. I'm a managed service provider -- I want to set up a solution and forget about it. I want it to always work.
What was our ROI?
The amount of work that JumpCloud saves pays for the solution easily.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution depends on two things -- (1) whether you're going a la carte or buying the "JumpCloud Platform", and (2) whether you're paying a year in advance, or paying monthly. However, in most cases (even the smallest companies), the Platform option is the right way to go, and costs between $17 per user, per month. It's worth every penny. The price of the solution has increased over the last four years but is still reasonable. You can pay extra for upgraded technical support resources.
JumpCloud's pricing is right on their website. You don't have to go through an "email me a quote" type procedure. The pricing is straightforward to understand.
I rate the price of JumpCloud a four out of five.
Which other solutions did I evaluate?
Back in 2019, we looked into Okta. JumpCloud was a better fit then, primarily because of the JumpCloud agent for Mac and Windows.
What other advice do I have?
My advice to others is not to be afraid and try the solution out. It is worth it.
I rate JumpCloud a nine out of ten.
There's always room for improvement, regardless of how good the solution is.
Great for 10 users / 10 devices, but prepare for a budget as you grow bigger
What do you like best about the product?
Free plan to start, very easy to get on board. Clear pricing and no surprises! Documentation, user management, and implementation is straight forward.
What do you dislike about the product?
Too many "add-on" features, here and there and they all add up to a pretty significant cost.
What problems is the product solving and how is that benefiting you?
User permissions management for NAS and web applications we build for our clients. We save the hassle of implementing our own user management system.
Recommendations to others considering the product:
Make sure your organization won't be growing too quickly. Plan ahead in terms of budget.
Flexible and Easy to Use Identity and MDM
What do you like best about the product?
JumpCloud is an easy-to-use identity and lightweight MDM for cross-platform businesses.
What do you dislike about the product?
The JumpCloud feature set is great, but the cost per agent is a bit too high for most small businesses.
What problems is the product solving and how is that benefiting you?
JumpCloud makes IT admin of multi-platform environments a breeze. Ease of integration and self-explanatory console allows IT admins to quickly understand and take control of an environment.
Its very easy and convenient yet very secure since it is a cloud directory.
What do you like best about the product?
It is very easy to use and easy for integration with Identity and Access Management products and also it is very secure since it is a cloud directory and supports APIs.
What do you dislike about the product?
Nothing till now as I haven't faced any issues or downside. Just one thing is that initial number of users granted with free license is 10 only which can be increased a bit.
What problems is the product solving and how is that benefiting you?
All the directory related problems for which we were dependent on LDAP are solved by Jumpcloud so can be used as a cloud directory in the organization for the safe and secure directory.
Recommendations to others considering the product:
I definitely recommend to other to consider as their directory for safe,secure and ease of integration.
The perfect tool for the job
What do you like best about the product?
Completely hands-off hosting is fantastic, and the ease of use is amazing. Especially around the easy-to-configure SAML options. Having the base free option gives us so much freedom.
What do you dislike about the product?
Can't use the cloud agent without the remote command execution features. We'd love a way to hard-disable remote commands from within the agent config file. Our work is sensitive, and unfortunately it is a security concern that cannot be fixed by just disabling it in the portal.
What problems is the product solving and how is that benefiting you?
A zero-cost hosted directory service and SSO platform is exactly what we need. It lets us focus on building our application, rather than managing email sign-ons and more.
Recommendations to others considering the product:
Very easy to set up if you don't want to be forced into messing around with self-hosting. Couldn't ask for much more of a self-contained SSO and identity management platform for the price.
Very good product
What do you like best about the product?
I lovit is very good and helpful. If we face any issue, team is there
What do you dislike about the product?
There is no issue in the website eerything work seamlessly
What problems is the product solving and how is that benefiting you?
SAML configuration for different clients using SSO login
Recommendations to others considering the product:
yes it is very helpful
It's Effective and Easy to Use
What do you like best about the product?
I like how fast it is to get the agent installed and set up on a Windows computer especially. The instructions are clear and you can have control over a device in only a couple of minutes.
What do you dislike about the product?
The risk of losing access to a device if you accidentally remove the JumpCloud controlled admin account from a device that did not already have an existing Admin account on it is somewhat worrying but I was already warned about the possibility of that happening and exactly what I needed to do to ensure that would never happen.
What problems is the product solving and how is that benefiting you?
It's going to help ensure that the devices that I've set up are used in the way that I intend them to. There is a high level of safety achieved with next to no decrease in efficiency.
Simplifying your user management on the cloud with JumpCloud!
What do you like best about the product?
JumCloud enables a single user directory across all the platforms. It allows using the single user credentials access to use the entire organization directory access. It can be used in both on-premises and cloud-hosted services across your cloud service providers such as Azure, AWS, GCP, etc.
What do you dislike about the product?
The user interface is good however requires some advanced modifications such as refresh capabilities, unified dashboard availability, etc.
JumpCloud is a new concept in the field of Industry 4.0 standards and has done a good job in introducing such features to improve the organization's efficiencies.
JumpCloud is a new concept in the field of Industry 4.0 standards and has done a good job in introducing such features to improve the organization's efficiencies.
What problems is the product solving and how is that benefiting you?
No specific issues faced yet. It reduces the number of attempts for the user logins. It also saves time and effort for the DevOps team who are responsible for managing users across the locations.
Recommendations to others considering the product:
Highly recommended.
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