JumpCloud
JumpCloud, Inc.External reviews
3,921 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Management and Cross-Platform Power
What do you like best about the product?
I appreciate how easy it is to manage, along with its strong cross-platform capabilities.
What do you dislike about the product?
I've experienced occasional problems with software deployment and policy enforcement, and I also find the pricing to be somewhat on the higher side.
What problems is the product solving and how is that benefiting you?
This platform enables junior team members to provision access easily, thanks to its minimal learning curve. It also lets us efficiently manage Windows, Mac, and Linux systems all within a single platform.
Great Multi-Platform Support, But Navigation Needs Improvement
What do you like best about the product?
Multi-platform support, focus on identity
What do you dislike about the product?
Challenging to navigate, especially when looking for specific functionality
What problems is the product solving and how is that benefiting you?
Good tools for managing software and configurations on Windows PCs; we didn't have a good tool to do this before (was using Meraki Systems Manager).
Intuitive and User-Friendly with Smooth Experience
What do you like best about the product?
It was easy to use, intuitive, the UX is good
What do you dislike about the product?
So far, we have not encountered any issues.
What problems is the product solving and how is that benefiting you?
The initial reason we decided to implement JumpCloud was a recommendation from our external auditor. Since then, it has made managing our personnel devices much simpler.
Powerful and Handy Tool That Delivers
What do you like best about the product?
Powerful and handy. I started using it for cross platform utilization of my company's system.
What do you dislike about the product?
Nothing I dislike to be honest. All my colleagues love it.
What problems is the product solving and how is that benefiting you?
Managing the user login credential.
User-Friendly, But Password Manager UI Needs Improvement
What do you like best about the product?
Ease of use, central control, software management
What do you dislike about the product?
Password manager UI is awful, need to rewrite the entire thing from scratch.
What problems is the product solving and how is that benefiting you?
User management
Sleek Design and User-Friendly Interface with Rich Features
What do you like best about the product?
The design is incredibly sleek and the interface is very user-friendly, providing a feature-rich experience right from the beginning.
What do you dislike about the product?
Currently, I have no issues—everything is functioning as it should.
What problems is the product solving and how is that benefiting you?
This solution helps keep devices safe and secure while also empowering end users by providing a set of policies that allow them the freedom to be more productive within a secure environment.
Simplified User Management with JumpCloud
What do you like best about the product?
I really like the all-in-one SSO feature of JumpCloud, which makes onboarding and offboarding a single-click process. The SSO and device management features have resolved a major hassle for our organization. I appreciate the radius authentication, device management, password policy, and remote assist features. JumpCloud being straightforward to set up was also a relief. It satisfies more than our current needs.
What do you dislike about the product?
We faced an issue with connecting JumpCloud's LDAP with our SonicWall firewall, and we raised both JumpCloud and SonicWall team's support, but it was unsuccessful.
What problems is the product solving and how is that benefiting you?
JumpCloud solves our access sprawl problems and simplifies onboarding and offboarding with single sign-on (SSO) and device management. It eliminates manually tracking and disabling accounts, especially when a senior leaves, making it a major asset to our organization.
Feature-Rich and Versatile, But Integration Support Needs Improvement
What do you like best about the product?
How it supports all devices, and has so many features packed into a single platform. Great alternative to Microsoft
What do you dislike about the product?
App support for integrations can be limited compared to something like Microsoft and Okta.
Also features can feel a bit incomplete.
Having to pay for a seperate pam solution
Also features can feel a bit incomplete.
Having to pay for a seperate pam solution
What problems is the product solving and how is that benefiting you?
Central management of devices, rmm, user management, SSO. So many features in a single solution.
Great Device Compatibility, Usability Could Be Improved
What do you like best about the product?
It is compatible with all major devices, including iOS, macOS, Windows, Android, and more.
What do you dislike about the product?
There isn't really anything specific that stands out to define its ease of use.
What problems is the product solving and how is that benefiting you?
It assists with asset inventory by managing devices, distributing apps, and handling patch updates and upgrades.
Great Guidance Makes Setup Manageable, Even with SSO Challenges
What do you like best about the product?
Jumpcloud has significantly strengthened our security and compliance. It brings together multiple services; including identity and access management, SSO, MFA and device management in one central platform.The SSO and MFA features have been particularly valuable in reducing credential-related risks, while automated provisioning and deprovisioning ensure that user access is promptly updated when people join, move roles, or leave the company. It will help us greatly for our SOC 2 type II compliance as it provides clear audit trails and policy enforcement.
What do you dislike about the product?
Not super easy to set up without a technical team member, the SSO connections have been proving to be a little tricky but that is due to the nature of the work and not necessarily Jumpcloud. I think Jumpcloud offers great guidance to help make this as easy as possible.
What problems is the product solving and how is that benefiting you?
It is enabling us to show how we enforce our security policies which is important for compliance as well as being able to have more control over what employees can access
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