JumpCloud
JumpCloud, Inc.External reviews
3,691 reviews
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Unified directory + device management that actually helps a lean IT team
What do you like best about the product?
JumpCloud let us centralize identities, SSO, MFA, and laptop management in one place. We’re an India-based company with internal “clients” (engineering, sales, ops), and onboarding/offboarding went from a painful checklist to a 10-minute, repeatable flow. Policies for BitLocker/FileVault, password rules, and screen-lock are easy to push. SSO to Google Workspace, Slack, GitHub, and AWS works smoothly, and Conditional Access + MFA has cut risk without killing productivity. RADIUS for Wi-Fi and the new patch controls are big wins.
What do you dislike about the product?
I hate that the only way to cancel the subscription is through manually sending an email.
What problems is the product solving and how is that benefiting you?
One directory for users and devices across Windows and macOS
Fast, consistent onboarding/offboarding for internal teams and contractors
Strong MFA and device posture for SOC-2/ISO readiness
Fewer password-reset tickets and shadow accounts
Cleaner audit trail for who has access to what
Fast, consistent onboarding/offboarding for internal teams and contractors
Strong MFA and device posture for SOC-2/ISO readiness
Fewer password-reset tickets and shadow accounts
Cleaner audit trail for who has access to what
Best MDM of the century
What do you like best about the product?
JumpCloud stands out for its seamless identity and access management. Its intuitive interface, robust security features, and cross-platform support simplify IT tasks, enhancing productivity. The centralised dashboard ensures easy user and device management, making it an invaluable tool for modern IT environments.
What do you dislike about the product?
JumpCloud's pricing structure can be perceived as complex by some users. The platform offers a variety of services, including directory-as-a-service, device management, and identity access management, each with distinct pricing tiers.
What problems is the product solving and how is that benefiting you?
Software deployment
Good application for HIPAA compliance
What do you like best about the product?
It's device management and policies are very easy and helpful.
What do you dislike about the product?
Some policies only work on latest OS. So it can be more reliable if it will work on old OS as well.
What problems is the product solving and how is that benefiting you?
It solved the problem of HIPAA compliance.
It has been a somewhat complicated implementation in the environment we have.
What do you like best about the product?
The compatibility and functions of the solution are very good.
What do you dislike about the product?
A little complex installation and integration with Active Directory
What problems is the product solving and how is that benefiting you?
Mobile Device Management
Find Peace of Mind: JumpCloud Makes Access Safer and Easier.
What do you like best about the product?
Arguably, the most pronounced of JumpCloud’s features is user authentication and device visibility in one place and no demands for a separate NAC or even firewalling, notably when juxtaposed against tools such as Cisco Duo. User access management is very intuitive when integrating on-prem AD or resources in the cloud. The Duo Push-style authentication is very friendly to users; I can just tap "yes" on my phone to verify. They also support multiple MFA methods (SMS, biometrics, hardware keys) which adds some flexibility for differing user needs.
What do you dislike about the product?
The shortcoming is that similar to Cisco Duo, JumpCloud requires internet access for MFA during outages, which can be really a drag. Also, its integration with legacy systems sometimes is not smooth and initial SSO setups, especially against on-prem AD, can be very daunting. I’ve also encountered some delay in authentication requests – that’s going to further put off access when urgency is of essence.
What problems is the product solving and how is that benefiting you?
JumpCloud has a big advantage since it gives users safe, compliant, and easy access to thousands of endpoints. And the layering MFA and adaptive authentication makes me feel safer because it greatly lowers the danger of phishing and stolen passwords. Overall, in comparison to available tools, a JumpCloud is far superior concerning audit trail and visibility over device health, and most importantly, meeting their very strict compliance requirements; all this in one single pane.
Great tool
What do you like best about the product?
JumpCloud's centralized user management and cross-platform support make it incredibly efficient for IT administration. I especially appreciate its seamless integration with various apps and strong security features like MFA and SSO, which streamline workflows and enhance overall system security.
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What do you dislike about the product?
JumpCloud can be complex to configure initially, especially for smaller teams without dedicated IT staff. Some advanced features feel limited or require third-party tools. The user interface could also be more intuitive, particularly when navigating detailed system or policy settings.
What problems is the product solving and how is that benefiting you?
umpCloud solves the problem of managing users, devices, and access across multiple platforms from a single cloud-based directory. This simplifies IT operations, improves security with features like SSO and MFA, and saves time by centralizing identity and device management in one platform.
Gaining a consolidated view of our diverse employee environments was finally possible
What do you like best about the product?
The facility of careful regulation of access of user workstation to network resources is what I like most. Now we are able to force mapping of certain network drives and even lock out the access of certain user groups to specific Wi-Fi networks which is a colossal security enhancement to our mixed environment. There is also the ability to centrally handle local administrator privileges which has proven to be a game changer in keeping our distributed laptops in tip-top shape, as well as blocking unauthorized software installs on any given machine.
What do you dislike about the product?
It can be a bit tricky to debug when you want to put very complex custom shell scripts to handle device policies and it does not run as you want. Occasionally it will take an extra few steps of manually prodding the newly created machine to get the first agent installed on that machine that I would love to be able to fully automate that first interaction. The administrative console search could also be stronger with regard to searching specific user properties to all settings.
What problems is the product solving and how is that benefiting you?
The largest headache we had was managing least privilege access on our disparate development workstations across our engineering team as well as ensuring that we were meeting our internal security baseline. Sometimes high-level access was required by the designers/developers and manually granting that access one by one on tens of machines was cumbersome and would lead to mistakes, at this current rate we were also susceptible to a configuration error or even accidentally granting a worker too much power. Using JumpCloud, now we are distributing policies that give us just in time elevated privileges on an application or folder and then remove them automatically. It implies that our developers will be able to work productively without us continually having to police their local access, thus greatly limiting our exposure to security issues and auditing overhead.
JumpCloud helped with smooth login to our tools
What do you like best about the product?
JumpCloud and its SSO features, which enable smooth login.
What do you dislike about the product?
Nothing as of now, everything seems to work fine.
What problems is the product solving and how is that benefiting you?
JumpCloud helped us smoothly login to our apps with single sign on function it provides.
great for an all in one
What do you like best about the product?
UI is nice,
Commands are fast, MDM is good
Commands are fast, MDM is good
What do you dislike about the product?
User experience of forgotten (device) password, especially on Mac.
Very command heavy still,
templates of commands can be added as on-agent-install commands
Very command heavy still,
templates of commands can be added as on-agent-install commands
What problems is the product solving and how is that benefiting you?
devices management - both for computers and mobile devices.
software management
software management
I think Jumpcliud is one of the best in its category
What do you like best about the product?
I like how easy it is to use and the wide variety of features.
What do you dislike about the product?
Honestly, I do not think I have anything in particular that I dislike about Jumpcloud.
What problems is the product solving and how is that benefiting you?
It assits with mapping users to actions especially while triaging alerts.
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