I use JumpCloud across a whole bunch of different clients to manage their devices, to manage their users, and to manage their third-party applications through single sign-on.
It's a SaaS product.
JumpCloud
JumpCloud, Inc.External reviews
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Extra secure
What do you like best about the product?
Jumpcloud is very easy to setup and provides that extra bit of security
What do you dislike about the product?
You can always add extra security to your architecture
What problems is the product solving and how is that benefiting you?
Have keys distributed and managed in one centralized platform
Recommendations to others considering the product:
good solid product
Great product, rich features, easy to on board
What do you like best about the product?
Richness of features, set of integrations, self-service and on-boarding
What do you dislike about the product?
I like less the device management capability, I wish it was more like JAMF
What problems is the product solving and how is that benefiting you?
Managing a single user authentication repository as we adopt dozens of systems, applications and equipment
JumpCloud FTW
What do you like best about the product?
That we can manage users and user devices in one place. This beats having multiple platforms for the same job.
What do you dislike about the product?
I dislike that there is no area to leave notes on devices and that you cannot search by IP address for devices.
What problems is the product solving and how is that benefiting you?
Password management for all of our users.
Jumpcloud is a fantastic tool
What do you like best about the product?
really good MDM solution both for Windows and Mac OS X end user devices . Lets IT admin to control security, device standardization, inventory, application deployment, s
What do you dislike about the product?
looking for more robust reporting in order to do cross report by application , user, device, security policy etc
would apppreciate more documentation how to operate the solution, maybe some online videos
would apppreciate more documentation how to operate the solution, maybe some online videos
What problems is the product solving and how is that benefiting you?
corporate MDM for a 130 empoyees 3 sites in Israel, US, Ukraine nothe windows and MacOS X
security policies , automatic software deployment, end user management
security policies , automatic software deployment, end user management
A rock-solid product with fantastic device management and single sign-on capabilities
What is our primary use case?
How has it helped my organization?
In a remote world, it has made my life a lot easier. When people were in the office, you could use Active Directory, but we moved to JumpCloud just before COVID kicked in. It gave us the capability to continue managing machines without them having to check into the office.
I can set a machine up easily. I can send someone a new machine, and they boot it up. I give them a couple of instructions, and then it hands the machine over to me. I can configure the machine remotely by using policies and commands through JumpCloud.
What is most valuable?
The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable.
The single sign-on capabilities are very helpful. If someone leaves the business, at the click of a button, you can literally disable their account for everything.
What needs improvement?
The capability to get alerts would be great when CPU or RAM is high on an endpoint, or when a disk is failing. It would be great to get an alert rather than having to go looking for it.
It would be handy to have an MDM for Windows devices. It seems to be on their roadmap. They support Windows devices on the platform, but we should be able to wipe the machine and do other similar things through MDM.
For how long have I used the solution?
I've been using JumpCloud for about eight years. I use it every day.
What do I think about the stability of the solution?
It has been rock solid for what I need it for. They had a few outages late last year, but they didn't affect my clients or me. So, as far as I'm concerned, it has been rock solid.
What do I think about the scalability of the solution?
It is easy to scale. You just enroll more machines and more users. You get billed monthly on a high point of the number of users that you've got. So, it's fairly flexible.
It is used by small, medium, and large companies. It is suitable for all of them.
How are customer service and support?
It has always been brilliant. Whenever I've had to contact JumpCloud for any reason, they've come back to me straight away. In six years, I've had to contact them three or four times, and each time, the issue was resolved relatively quickly and easily. There has not been too much difficulty with it.
How would you rate customer service and support?
Positive
How was the initial setup?
It depends on what you're using at the moment. From my point of view, when I deployed JumpCloud for one of my clients, it was a case of getting the users into the JumpCloud platform and then enrolling their machines and tying the two together. So, it was relatively straightforward, but I understand that some deployments can be more complicated, such as if you're using Azure AD, etc. They're not impossible, but they just need a bit more planning than if you're using standalone machines.
The number of people required for deployment depends on how many end users you're deploying it to. I've deployed it for a bunch of different companies. Some of the companies had 70 people, and I did it on my own.
It generally takes half an hour per machine. The duration depends on how many machines you've got, what state the machines are in, and whether the machines need updating or anything like that.
It's a SaaS product. It doesn't require any specific maintenance. The agent updates itself on all the machines, and it just keeps everything up to date on its own.
What's my experience with pricing, setup cost, and licensing?
The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user.
It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant.
There are different tiers of this product, but the base product, called JumpCloud Core, is what I use with most of my clients. It suits us down to the ground.
Which other solutions did I evaluate?
When we first started looking at JumpCloud, we took a demo on Okta. At the time, JumpCloud did a lot more than Okta did, which was why we went with JumpCloud.
Device management was one of the reasons for going for JumpCloud. Okta was very much for the cloud and single sign-on, and you couldn't manage the devices, whereas JumpCloud actually managed the end-user devices. You could enforce encryption and other similar things, which Okta didn't let you do at the time. It probably does that now because we're six years on, but back then, it didn't.
What other advice do I have?
Don't hesitate. Just do it. It is just fantastic.
I would rate it a nine out of 10. It does everything I need it to. It is a great product. It is not missing too much.
Feature full and robust solution
What do you like best about the product?
Multi platform security policy management
What do you dislike about the product?
Patch management is in its first steps, but supposed to be enhancements soon
What problems is the product solving and how is that benefiting you?
Security compliance for end point through cloud management
Recommendations to others considering the product:
One solution for security, compliance, sso and more
"JumpCloud : An Honest Look"
What do you like best about the product?
Managing all OS in a single console is the best ever feature.
And One authentication from email, Devices and network devices.
And One authentication from email, Devices and network devices.
What do you dislike about the product?
Only very few policies for Linux devices.
and looking for NTP policies for all devices to sync with the time.
and looking for NTP policies for all devices to sync with the time.
What problems is the product solving and how is that benefiting you?
Meets all our audit standards and keeps us in compliance with the security policies through JumpCloud.
Best DAAS Service, LDAP Service and SAML Integration for third part application.
What do you like best about the product?
Radius Server Ldap Server and all these features are handy. Asset management and bind the device. it very reliable and easy to configure in all the platforms like windows,Linux and mac
What do you dislike about the product?
In ubuntu, if the password expires, the profile will be hidden and not visible. In mac, keychain issue still persist with many users.Kindly check with keychain issue in mac.
What problems is the product solving and how is that benefiting you?
JumpCloud offers organizations of all sizes a better way to manage their technology through a DAAS cloud platform. This enables IT organizations to support their entire team by working and connecting them to the technology they need to do their jobs, including systems, applications, files, and networks. Because it’s all user-based, this solution fits the IT needs of teams from the smallest of startups to enterprise organizations.
Recommendations to others considering the product:
It is Simple like Identity, access, device management all in one platform. Okta - only Identity. If you want to manage devices, you need to integrate another platform.
Best solution for infrastructure free
What do you like best about the product?
Patch management and the best part as an Admin easy to fetch the details of the laptop details instead of searching manually.Radius server which helped out us to connect the wifi using the Jumpcloud credentials
What do you dislike about the product?
we cannot find the system details in Linux, users are unable to see their profile if they fail to reset the password, and MacBook keychain issue while resetting the password
What problems is the product solving and how is that benefiting you?
Blocking USB access, wifi connectivity using radius server, pushing the organization software from the backend, Bitlocker and file vault, and SSO login which is integrated to our organization
silent software script.
silent software script.
Easy to use, great "out of the box" experience
What do you like best about the product?
I like that I can centralize my list of users, the machines that they have access to, and then with a click of a button, enforce the TOTP login requirements
What do you dislike about the product?
Initially confursed as to how precisely JumpCloud was doing its dark magic. Once I made my peace with the fact that I just needed to relax and let the tool do its job (plus give it TIME to push my configuration change requests to the remote hosts), it was smooth.
What problems is the product solving and how is that benefiting you?
We started by using JumpCloud to ease the centralization of MFA administration, which had previously been done with homegrown scripts. The automation provided by JumpCloud allows us to focus on our business logic itself, instead of plumbing
Recommendations to others considering the product:
Recommend considering using JumpCloud as a centralization strategy to administer your login. Start with using it to manage your MFA deployments, and then explore the other features.
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