JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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It looks way better than Jamf. Just saying!
What do you like best about the product?
How easy to use it is! You should give it a chance.
What do you dislike about the product?
Right now I just need to understand how to create scripts but it's my bad, not the software's fault.
What problems is the product solving and how is that benefiting you?
I'm able to control all the windows in my company
Perfect business authentication system
What do you like best about the product?
Simple cloud based remote management of Windows, Mac and Linux devices with one tool.
What do you dislike about the product?
The UI of the web application feels a bit old school. It's improving but it's not an amazing experience.
What problems is the product solving and how is that benefiting you?
Setup and delivery of devices to new starters. Ensuing devices are consistent for security posture. This includes the installation of software and connection to a single authentication system.
Recommendations to others considering the product:
I have recommend it many times
In the past.
In the past.
Feature rich DaaS
What do you like best about the product?
The simplicity and the very clean and clutter-free user experience. It's very easy to get a grip on how things work and how you execute them. SSO implementation is very straightforward. MFA for Mac was a requirement and was why we chose JumpCloud.
What do you dislike about the product?
Despite being a clutter-free UI, some windows can feel a little cluttered. The agent could use some work regarding the information about a push notification being sent to the user when they change the password. Now it's just blank and looks like nothing is happening when in reality, a push notification has been sent to the user, and the agent is waiting for approval. There is no information at all that the agent is waiting for an approval.
What problems is the product solving and how is that benefiting you?
MFA on Macbooks when logging in, management of users password on the Macbook as well. We now can change the user's password if they have forgotten it (based on that the computer has unlocked FileVault and have internet access). We can now much more easily restrict access to SaaS if an account gets compromised or if a laptop gets stolen.
Very Friendly User Interface and Navigation of the Cloud
What do you like best about the product?
The navigation of the options on the site are very smooth and easy to understand. I appreciate the developers who took the time to make things simple for it's users and administrators alike. Compared to its competitors, JumpCloud is definitely top notch cloud directory services. My experience up to this point has been nothing short of amazing. JumpCloud is the future of directory services.
What do you dislike about the product?
The initial setup process was indeed a little tricky, but I believe that was due to my lack of using the command prompt for installations. I eventually found a way to install jumpcloud directly from the site which was much easier to do in my opinion. No complaints outside of the initial installation process. Thankfully, we have a team who could walk us through everything in the beginning. My experience so far has been great with JumpCloud.
What problems is the product solving and how is that benefiting you?
Our team has been using JumpCloud to create and update user and admin accounts. I love how easy it is to complete this process and keep tabs of all the important user information within our organization. JumpCloud has allowed performance to increase within the company, as this service has basically become our one-stop-shop for all of our directory needs. The benefit of being able to navigate through all of the users within our organization has been such a great help. I've never been able to update user information this quickly before. Compared to the traditional way of updating the company's directory, JumpCloud is definitely the future.
Recommendations to others considering the product:
I would recommend having an administrator or someone on your security team walk you through the initial setup process of JumpCloud, especially if you're setting up more than one type of account (user/admin, etc). The method of setting up a user account is a little different from setting up an administrator account, which could be confusing if you've never used JumpCloud before.
Cloud Based Alternative to Azure AD
What do you like best about the product?
Easy to Set Up, Easy to Manage.... Couldn't ask for anything more.
What do you dislike about the product?
No "ADMIN" apple app available for quick user password resets and lockouts...
What problems is the product solving and how is that benefiting you?
The ability to lock down computers when users leave has been crucial. Security Security Security...
It's a no brainer if your workers are remote
What do you like best about the product?
I like the SSO integration and the device management that allows for some user management as well.
What do you dislike about the product?
I wish that the documentation on integration was more thorough and had pictures.
What problems is the product solving and how is that benefiting you?
One-stop cloud application management as well as user permissions on local machines.
implementing JumpCloud for a startup with no IT
What do you like best about the product?
web access to the dashboard and IT management console
ease of actions
support service
ease of actions
support service
What do you dislike about the product?
lack of Linux support compared to Windows & MAC
What problems is the product solving and how is that benefiting you?
IT policies
central view of company's users and devices
central view of company's users and devices
Recommendations to others considering the product:
be careful to detail on initial setup to avoid problems later on
consider various scenarios and cases JumpCloud should cover, e.g. in our case both Win and Linux laptops, admin rights on machines etc.
consider various scenarios and cases JumpCloud should cover, e.g. in our case both Win and Linux laptops, admin rights on machines etc.
What legacy ActiveDirectory should have grown into
What do you like best about the product?
IAM controls for Windows, Mac, Linux that extend to multiple cloud platforms. The ability to onboard/offboard with 100% certainty that the basic access/controls are defined properly helps us to focus on more business driven automation and less time dealing with the minutia. This gives us the ability to have a windows style identity management solution for Windows, Mac, Linux... and that extends out to SSO, RADIUS (used with VPN and WIFI connectivity), without all of the headaches of maintaining legacy Active Directory domain controllers/sites and services. Bonus is the Mobile Device Management (MDM) and the lack of required VPN. Machines don't fall off of the domain (users don't have to maintain a VPN connection back to an authentication method (Domain Controller) so we don't have to worry about dealing with VPNs and stuck sessions). The ONLY advantage that Azure Intune has over JC at this point is Autopilot. If they could combine that with a remote desktop viewing application, MSPs could start looking at dumping their RMM tools.
What do you dislike about the product?
MSPs might find this difficult to resell. Because the rates are posted and the service is not white-labeled, it can be hard to profit. This also plays into losing revenue from maintaining systems that this type of automation would replace. If an MSP looses the revenue from maintaining systems (servers, workstations, etc), they're less likely to offer this as a solution. This combination will make it hard for MSPs to stay in business even though they're supposed to be acting as first-level support for the clients. The benefit to clients with MSPs that would re-sell this is that the MSP can focus on driving business analytics and automation beyond basic infrastructure authentication. JC has also come out with its own MFA app that handles similarly to DUO. There isn't any push for users to move to this as a push notification method instead of entering in the 6 digit OTP. The last negative is that they have come out with some excellent solutions, but the documentation hasn't quite kept up. There is a massive lack of videos that explain features and how to implement them (or lacking updates that have made solutions easier). I've found, however, that their support/people have been absolutely amazing. You couldn't ask for a happier, knowledgeable team. If they can keep this momentum up, they'll undoubtedly be eating Microsoft's lunch in no time.
What problems is the product solving and how is that benefiting you?
We have a client who builds software for clients. They use a mix of Windows, Mac, and Linux (RedHat and Ubuntu based). They wanted a means of controlling access to all of these devices even on a basic username/password/logging level. We've expanded that process so that when they onboard a new engineer, HR puts them into Bamboo HR, it feeds to JC for user identity and based on the department they belong to; they've given access to the appropriate resources in the cloud for development. When that engineer leaves, the access to those resources are removed without having to access each resource type. I can't overstate how awesome this is to be able to offer a company as small as they are with under 100 users. Best part is that I don't have to constantly monitor it, allowing me to drive other automation solutions for them.
Recommendations to others considering the product:
If you're not already waist-deep into the Azure AD/O365 platform, I wholeheartedly recommend implementing JumpCloud. Self-service password reset, OS-level MFA, uniform experience for end-users across windows, mac, and Linux, all huge reasons to get into this. SSO and RADIUS in the cloud are just icing on the cake. Recently setup a small business with a local Synology (CAD files didn't like working over a WAN connection), and we were able to automate the drive mapping and user credentials to it. (similar to legacy ActiveDirectory with on-prem DomainController, File server, CAS licensing, etc).
The ONLY negative feedback I would give, is:
1. User/device groups are not able to dynamically add members based on criteria. (I believe it's on the roadmap). This is important so that I can setup the org as needed (for software assignments, security policy exceptions, scripting purposes, etc) without having to manually remember to add users/computers to groups (not that it's difficult for smaller orgs). But instead of building out a list of groups to add a new device or user to, I can simply document which user/device group based on role.
But being that you no longer have to worry about computers falling off of the domain (Trust broken to do lack of connectivity with a Domain Controller), this administrative work is EASILY offset by having to check a few boxes in the JumpCloud Console
The ONLY negative feedback I would give, is:
1. User/device groups are not able to dynamically add members based on criteria. (I believe it's on the roadmap). This is important so that I can setup the org as needed (for software assignments, security policy exceptions, scripting purposes, etc) without having to manually remember to add users/computers to groups (not that it's difficult for smaller orgs). But instead of building out a list of groups to add a new device or user to, I can simply document which user/device group based on role.
But being that you no longer have to worry about computers falling off of the domain (Trust broken to do lack of connectivity with a Domain Controller), this administrative work is EASILY offset by having to check a few boxes in the JumpCloud Console
good identiy binding to endpoint
What do you like best about the product?
Identity binding to windows and mac endpoint is excellent. Using a modern identity solution to manage credentials and access on the user device is the best experience out of any products I came across. Easy to set up.
What do you dislike about the product?
Lacking in device management capabilities
What problems is the product solving and how is that benefiting you?
Connecting endpoint user identity to a cloud identity provider without the need for on-premise infrastructure.
Recommendations to others considering the product:
Jumpcloud is the best identity binding experience for endpoints.
Device Identity Binding Rocks!
What do you like best about the product?
I like how consistent their identity binding is with endpoints. From the IDP down to the endpoint, it works flawlessly.
What do you dislike about the product?
Their MDM capabilities need a bit more polishing for application provisioning and endpoint configurations.
What problems is the product solving and how is that benefiting you?
Less of a problem more of a better solution for end users to have their password synced to their devices.
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