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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,902 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Organize the Chaos

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
We don't want to run AD or other on premise directory services, JumpCloud easily allows us to manage users, groups, policies, etc all with ease. JumpCloud allows us to govern our users with polices that are needed to ensure our staff meet our security policies and procedures.
What do you dislike about the product?
The Windows client leaves much to be desired. It's hard to get folks to understand the method to change passwords via the windows client alone. Mac's client is much better in this area.
What problems is the product solving and how is that benefiting you?
On-boarding and off-boarding. Compliance. Governance. Audit and access control. Policy management.
Recommendations to others considering the product:
Give the tool a quick demo, it's quickly becomes evident that JumpCloud has the features you need.


    Computer & Network Security

Jumpcloud is great!

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
The product is really easy to use and the UI is simple and clear.
What do you dislike about the product?
There is not much to dislike about the product besides some pricing complaints.
What problems is the product solving and how is that benefiting you?
Simplified user management.
Recommendations to others considering the product:
Custom LDAP attributes are fantastic.


    Trevor R.

New JumpCloud School District

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
We appreciate the cloud-based management of our environment and the responsiveness of the interface.
What do you dislike about the product?
We have yet to find anything in particular we "don't like". With that said, we do hope for future enhancements that will allow us to apply a more controllable, responsive experience in lab environments, along with the ability to map cloud drives such as Google Drive and OneDrive or Dropbox.
What problems is the product solving and how is that benefiting you?
Our goal was to move away from Active Directly (locally) and push that platform to the cloud. We believe this will allow us to be more efficient and provides a more dependable solution for our technology environment.
Recommendations to others considering the product:
We recommend identifying your core needs as it relates to the cloud, conveying your lab/community needs to JumpCloud Support, and starting with your employee workstations. We also recommend manually installing the JumpCloud agent so you can properly confirm installation success and edit the devices as they enroll.


    Media Production

Great service that fills a clear gap in the macOS IT ecosystem

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
Provides many of the services of AD while combining SSO. It's perfect for a mac-only environment where you may have a few Windows machines and Linux servers. Love that you get DaaS while still getting SSO features for one cost. RADIUS and Policies are great bonuses.
What do you dislike about the product?
Jumpcloud has 90% of the features of MDM without being a true MDM. If they can become and Apple-blessed MDM, my review would be updated to 10/10.

Over the last few years working with them, service and uptime were both stellar.
What problems is the product solving and how is that benefiting you?
Lack of AD for mac-only environment. Local account logins were main priority, syncing them with G Suite and other SSO services solved a ton of problems and smoothed out day-to-day experiences for our users.


    Doug F.

Ditching AD

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
JC gives me the basic features I've been using all along with AD - but without AD. I manage users, credentials, systems, policies, and even custom commands - all from JumpCloud.
What do you dislike about the product?
I want to use the SSO feature of JumpCloud - but I'm currently using Okta. Okta is a bit more intuitive to me and my users. I have not made the change over to it yet.
What problems is the product solving and how is that benefiting you?
#1 - I'm getting off of Windows AD. User management in the cloud is very easy. It makes my job more doable when I'm away from the office
Recommendations to others considering the product:
Plan your migration from the beginning - so that you can get your mind wrapped around all of the nuances of making the change from Windows to JumpCloud


    Computer Software

Provides most of the services required

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
Ease of use. Grouping the systems and users is very very useful.
What do you dislike about the product?
Development time for saml apps is high.
What problems is the product solving and how is that benefiting you?
We can enable and disable users. Add systems automatically. We would really appreciate if jumpcloud rolls into a full config management system like salt stack.
Recommendations to others considering the product:
It is easy to use and intuitive.
I would like groups of groups functionality but not a show stopper


    Alex B.

Cloud Based and User Friendly

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
Cloud is the way to go! This is way more efficient and saves me a trip to the office for basic network tasks like adding users.
What do you dislike about the product?
I would like updating and installing apps over the whole network on Mac to be a little more straightforward.
What problems is the product solving and how is that benefiting you?
Remote access so I can work from wherever I happen to be when the need arises. The cost vs having a server for a smaller business is easy to justify for us as well. We are moving whatever we can to the cloud nowadays and have ditched our server entirely. It is just easier and more efficient.
Recommendations to others considering the product:
If you have remote employees, and want to keep everything managed properly, this is an excellent tool. They also are continuously making improvements which I appreciate.


    Computer Software

Excellent SSO Suite

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
We love the ability to configure, add and remove users from systems, SAAS platforms and even internal processes in one convenient places.
What do you dislike about the product?
There's not a ton I dislike, frankly. I think the previous iteration of the documentation that had individualized guides per service was a bit more helpful, but I understand why it was unsustainable.
What problems is the product solving and how is that benefiting you?
Enforcement of password policy
Quick assigning and removal of access to services
Access management
Recommendations to others considering the product:
Make sure you get a demo and understand the offering precisely.


    Information Technology and Services

Great product - a little pricey...

  • August 14, 2019
  • Review provided by G2

What do you like best about the product?
We use this primarily to keep passwords in sync and add an additional level of security to small and medium networks where AD may not be available or realistic for a full deployment.
What do you dislike about the product?
Jumpcloud can get expensive fast. Nonprofit pricing helps, but the bottom line is this is a costly service for small businesses.
What problems is the product solving and how is that benefiting you?
Adding additional security via cloud directory services.
Recommendations to others considering the product:
For really small networks, the freemium product is fantastic value.


    Hospital & Health Care

Overall great experience

  • August 14, 2019
  • Review verified by G2

What do you like best about the product?
The cloud based LDAP service is the best part of this.
What do you dislike about the product?
Lack of ability to specify GSuite organizational units
What problems is the product solving and how is that benefiting you?
Onboarding/offboarding automation