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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,902 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Kevin L.

Easiest 802.1X and RADIUS VPN integration I've ever done

  • August 01, 2019
  • Review provided by G2

What do you like best about the product?
Jumpcloud's extensive RADIUS support for network infrastructure! We already know of its strengths as a Single Sign On system, and this can be easily extended to network devices which only speak RADIUS - the most common case being WiFi followed by VPN, both essentials to the modern professional.
What do you dislike about the product?
This is the most minor of 'drawbacks' but each individual device has to be whitelisted under a RADIUS server entry, and I call it minor because it's really just a one-time setup thing. If we could whitelist subnets using CIDR that would be perfect.
What problems is the product solving and how is that benefiting you?
Integrating WiFi access control and VPN access control - truly one password for EVERYTHING, whether you're signing onto to a network or your accounts. And as a network admin, it saves me HOURS of configuration trying to get the infra to play nicely with the Directory as a Service. Point my infra at their servers and I instantly have an authentication database.


    Christian H.

I've been using JumpCloud for over a year and it's great

  • January 03, 2019
  • Review verified by G2

What do you like best about the product?
Simplicity. It's very simple to start using to manage our G Suite and Office 365 accounts, as well as laptop and server account management. Having the ability to add a user to a group of servers, have that user's account be automatically created and their SSH keys pushed with a few clicks saves me a ton of time.
What do you dislike about the product?
We have a significant portion of our infrastructure in AWS and one thing that bothers me is that there's currently no support for AWS Linux. Not a huge deal moving forward, but time consuming at best when deploying the agent to legacy AWS Linux EC2 instance.
What problems is the product solving and how is that benefiting you?
There was no easy way for one or two users to manage laptop security, server access, RADIUS wifi access, and the automation of G Suite account creation. Once set up, adding a new user to all of these items, for example, requires a few checkboxes and a save button.
Recommendations to others considering the product:
Excellent for smaller companies with mixed OS user base. Unnecessary if you're a Windows shop using Active Directory.


    Financial Services

JumpCloud Active Directory

  • December 20, 2018
  • Review verified by G2

What do you like best about the product?
The implementation and ongoing maintenance of the platform is very simple, the latest updates have improved the experience further!
What do you dislike about the product?
Currently there are no issues I have found while using the platform.
What problems is the product solving and how is that benefiting you?
Password management, implementation of an active directory to manage assets, asset management and policy implementation.
Recommendations to others considering the product:
A simple to use and easy to implement solution to companies that have not implemented active directory.


    Computer & Network Security

Finally Mac and Windows working cloud identity management

  • December 20, 2018
  • Review verified by G2

What do you like best about the product?
The fact that you can manage systems, manage users in one place, connect to azure AD and connect to Gsuite. Wide variety of SSO support.
What do you dislike about the product?
Some SSO integrations are still missing, i would also add more options for endpoint policies. the policies are the most important thing for CISO's looking for a good identity management to replace GPO.
What problems is the product solving and how is that benefiting you?
AD replacement, SSO logins and accounts, Systems (linux) accesses to users from one dashboard.
Recommendations to others considering the product:
Dont think too much, its working and its working they way they say it is. Security options and management is there and full power. 5* product.


    Medical Devices

Life Saver During Covid Work from Home

  • December 20, 2018
  • Review verified by G2

What do you like best about the product?
In addition to being the new way to manage users and computers that is not called Active Directory, JumpCloud became a life save for us and allowed our user base to seamlessly work from home during Covid Lockdown
What do you dislike about the product?
Right now there is not a lot to dislike. Some additional features would be nice but I know there is a lot coming down the pipeline that will allow us to move off other systems.
What problems is the product solving and how is that benefiting you?
A cloud based system to manage users and computers in a simple manner. The benefits have been numerous, including allowing users to change passwords without being on the VPN or in the office.
Recommendations to others considering the product:
Very easy and inexpensive to get going. The new tiered pricing allows you to pay for what you need.


    Chris N.

Fantastic product for a modern workforce

  • December 19, 2018
  • Review verified by G2

What do you like best about the product?
The ability to be able to manage, control and provision machines/users remotely from anywhere in the world.
What do you dislike about the product?
No mobile app for quickly provisioning/blocking users or updating permissions and the poor user experience from iOS tablet devices as the website isn’t overly responsive to differing screen sizes.
What problems is the product solving and how is that benefiting you?
Being able to completely remove our reliance on Windows servers at all our locations while enabling our workforce to be entirely mobile working with our cloud platforms.
Recommendations to others considering the product:
Definitely worth giving it a try. The dual platform support (Windows & Mac) is another hugely underestimated feature as trying to manage a dual environment can be very time consuming and difficult to configure. With JumpCloud - you install the appropriate agent on the end machine, provision the users and your done!


    Hospital & Health Care

A couple years in on using Jumpcloud

  • December 19, 2018
  • Review verified by G2

What do you like best about the product?
user/system management is incredibly simple. granting/revoking permissions is a quick and easy.
What do you dislike about the product?
I wish there was some sense of integration with group policy on windows
What problems is the product solving and how is that benefiting you?
we manage a number of AWS instances and access to them for a team of engineers, developers, and DBAs.
It's very simple to get keys generated and permissions granted based on user groups or system groups.
Recommendations to others considering the product:
If the lack of group policy on windows isn't an issue, this is a whole lot easier to set up than an active directory instance.


    Jonathan H.

Excellent SSO solution with native desktop client support!

  • December 19, 2018
  • Review verified by G2

What do you like best about the product?
JumpCloud allows us to deploy SSO while integrating with Google Apps and deploy a native desktop client without having to utilize Active Directory.
What do you dislike about the product?
The Windows desktop client can be difficult to deploy if an existing nomenclature is not observed and SSO integrations can continue to be improved.
What problems is the product solving and how is that benefiting you?
Single Sign On
Active Directory Integration
Native Desktop Support
Recommendations to others considering the product:
The ability to deploy a desktop client sets JumpCloud apart from others in this space.


    Hospital & Health Care

Efficient solution for managing users

  • December 19, 2018
  • Review provided by G2

What do you like best about the product?
I enjoy the freedom of being able to set up different employees for managing their usage across our 20 computers.
What do you dislike about the product?
It is a little difficult to figure out on your own without a background in IT or being tech savvy.
What problems is the product solving and how is that benefiting you?
Computer login user management.
Recommendations to others considering the product:
Scheduled on-board training (mandatory) from JumpCloud.


    Health, Wellness and Fitness

A solution for companies born-in-the-cloud

  • December 19, 2018
  • Review verified by G2

What do you like best about the product?
I work for a small Healthcare startup that started with only a handful of employees (8). With Jumpcloud's 10-free-forever plan was the start we needed for our growing company. Having access to every feature offered by Jumpcloud was a huge plus allowing us to hit goals for NIST.
What do you dislike about the product?
Support is only provided via email.
To even have a forum where other Jumpcloud users could communicate would be a huge plus.
What problems is the product solving and how is that benefiting you?
- HIPAA
- Password Management
- RAIDUS
- SSO/LDAP solutions for all of our SaaS applications
- Multifactor Authentication on all of our SaaS apps.
Recommendations to others considering the product:
Utilize the Free-Forever plan and test out JumpCloud.