JumpCloud
JumpCloud, Inc.External reviews
3,691 reviews
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External reviews are not included in the AWS star rating for the product.
A solid tool with some rough edges
What do you like best about the product?
I love having a single place to manage users and all our devices
What do you dislike about the product?
We sometimes run into minor bugs with the device management tools.
It can be a little pricey, especially as our team grows.
It can be a little pricey, especially as our team grows.
What problems is the product solving and how is that benefiting you?
It saves me a ton of time because I can handle my whole workload from a single dashboard, which makes my job way more efficient. It also gives me peace of mind about security. I can easily turn on things like multi-factor authentication (MFA) and, if someone leaves the company, I can instantly cut off all their access. Plus, it makes managing our hybrid team so much easier, since I can keep an eye on users and their devices no matter where they are.
Best single identity platform support
What do you like best about the product?
Best part. Is it supports all main operating systems like windows Android Mac... Also, like it has features like managing users across multiple devices and the permissions which is impressive. Also impress with the free tires of the junk lord.It gives us ten users.
What do you dislike about the product?
Sometime I faced issues like policies sync, and delay.
What problems is the product solving and how is that benefiting you?
I was using jumpcloud to manage users which was sync directories from the google workspace and helps me to give Admin access to the users and best part was. It has customer Admin access so that I can provide access to the users a for a specific time that was impressive. Also I was using to apply enforced policies to the systems and software enforcement, and sometimes Alerts, exporting for investigations, an s So was a best part too. It's help us to log into in all the applications in a single platform via jumpcloud.
All-in-one identity and device management made simple
What do you like best about the product?
JumpCloud replaced several tools for us, we now use it for user directory, SSO, MDM for macOS, and even managing Wi-Fi credentials. The fact that it's cloud-native is a huge plus, especially for a distributed team. I really like how easy it is to onboard new users with just a few clicks and they’re up and running with all the right access and device policies. The UI is intuitive, and the policy-based controls for laptops saved us a ton of time compared to scripting everything manually.
What do you dislike about the product?
There are a few areas where reporting could be better, especially around device health or deeper insights on policy compliance. Also, some smaller UI quirks show up occasionally, but nothing critical. The support team has been quick and helpful whenever we’ve needed them.
What problems is the product solving and how is that benefiting you?
We needed a way to manage users, laptops (mostly Macs), and enforce security policies across a remote team without running our own infrastructure. JumpCloud gave us exactly that. It’s helped us stay compliant, secure, and way more efficient with onboarding/offboarding.
Seamless AD Migration and Powerful Remote Management
What do you like best about the product?
The intuitive user interface makes managing 80-100 users and devices incredibly straightforward. The dedicated AD migration tool was a game-changer - it made our transition from on-premise Active Directory smooth and painless. I love how easily I can roll out security policies company-wide and execute remote commands across all devices. After 3 years as an administrator, JumpCloud consistently delivers on everything it promises - from user provisioning to device management to policy enforcement. It's rare to find a solution that truly fits every use case without compromise. JumpCloud easily integrated with our existing MacOS devices as well which was a major plus. When we ran into a minor issue onboarding MacOS devices, we messaged support who kindly gave the exact solution we needed.
What do you dislike about the product?
Honestly, after 3 years of daily use managing our mid-size organization, JumpCloud has consistently met all our needs. The platform has evolved well and continues to align perfectly with our requirements for remote user and device management.
What problems is the product solving and how is that benefiting you?
JumpCloud solved our biggest IT infrastructure challenge: moving away from costly, complex on-premise Active Directory while maintaining centralized control over our organization. Before JumpCloud, we were tied to physical servers and limited by location-based management constraints.
Versatile and affordable IAM solution
What do you like best about the product?
It is pretty intuitive and easy to administer.
What do you dislike about the product?
The password manager is not very intuitive and lacks critical features. SSO integrations are still limited compared to some market-leading solutions.
What problems is the product solving and how is that benefiting you?
Jumpcloud helps to centralize identity management across our ecosystem of Saas applications. This has helped to reduce administrative workloads and improve overall security posture.
Cloud MDM in one place
What do you like best about the product?
You can manage your users and devices in one single console
What do you dislike about the product?
There are few issues with devices migrating, where the old serial number and other records are being transferred. But overall, Jumpcloud is a pretty cool RMM tool.
What problems is the product solving and how is that benefiting you?
User management and Jumpcloud makes everything easy as everything can be manage in one single console.
An Excellent Core Product with Room for Growth
What do you like best about the product?
The best thing about JumpCloud is its ability to unify our entire IT stack into a single pane of glass. It's our central source of truth for user identities, device management (for Mac, Windows, and Linux), and secure access to virtually everything—from cloud apps via SSO to our office Wi-Fi via RADIUS. It's the modern, flexible alternative to Active Directory that we desperately needed for our hybrid, multi-OS environment
What do you dislike about the product?
While JumpCloud is a fantastic core product, there are a few areas for improvement. The pricing model can become quite expensive as you scale and add more advanced features, which are often bundled as separate add-ons. Also, while its MDM (Mobile Device Management) capabilities are good for basic policy enforcement, they are not as mature or feature-rich as dedicated solutions like Jamf or Intune for power users with complex compliance needs.
What problems is the product solving and how is that benefiting you?
Fundamentally, JumpCloud solves the problem of fragmented IT management for the modern, hybrid workplace. Before, our IT infrastructure was a patchwork of different tools that didn't talk to each other, creating security gaps and massive inefficiencies.
1: The "Multi-OS & Hybrid Work" Dilemma
2: "Tool Sprawl" and Administrative Burden
3: Inconsistent Security and Compliance Gaps
4: Inefficient and Insecure Onboarding/Offboarding
1: The "Multi-OS & Hybrid Work" Dilemma
2: "Tool Sprawl" and Administrative Burden
3: Inconsistent Security and Compliance Gaps
4: Inefficient and Insecure Onboarding/Offboarding
JumpCloud makes single sign-on actually work
What do you like best about the product?
I like the fact that JumpCloud has a directory and device management in one. It enables me to manage user identity and all the company devices in a single location. The single sign on when it comes to cloud application is very handy. They sign in once and access everything such as Slack or Google Workspace without any issues. Centralized control of the Windows Macs and Linux makes IT operation very easy. This central control saves us and our team lots of time.
What do you dislike about the product?
The initial configuration of the platform may leave a novice a little overwhelmed. All the wide arrays of configurations require time to understand. In some instances, urgent matters tend to receive a bit sluggish support response. Pricing also comes to the scene when you get more users or features. This may not be the most economical choice of very small firms.
What problems is the product solving and how is that benefiting you?
Prior to JumpCloud we would use different applications to manage device users and cloud applications. Our solution included active directory on computers, Okta SSO and another MDM on Macs. This implied continuous context switching and system gaps in terms of security. Now, JumpCloud puts everything together in a unified platform. We control the user identities, device policies and application access centrally. This has made our IT uses so much easier and it has pumped up our security position.
Jumpcloud makes managing a remote first workforce possible
What do you like best about the product?
The web based interface unifies what would be dozens of interfaces in a non-managed setup.
What do you dislike about the product?
Sometimes the "magic" that jumpcloud can do makes it easy to forget what integrations are set up and what the total impact of a change will be.
What problems is the product solving and how is that benefiting you?
As a company with many remove employees and no dedicated IT staff or Domain Management staff, Jumpcloud provides the vital glue to connect our end points, services, and many other items.
Seamless Tool for User, Device and Security Management
What do you like best about the product?
The product development is excellent with several features being released regularly. It also is an amazing tool for managing a mix of devices ranging from windows to Mac.
What do you dislike about the product?
There is nothing at this point that I do not like about it.
What problems is the product solving and how is that benefiting you?
It provides me with one tool that can be used for "everything".
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