JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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External reviews are not included in the AWS star rating for the product.
Great product for AD replacement/improvement
What do you like best about the product?
the flexibility of the product is easy to install and maintain
What do you dislike about the product?
I think there could be more options in Policies like map printer etc
What problems is the product solving and how is that benefiting you?
We migrated our environment to the cloud, so we are using this product for physical laptops and desktops
Reliable in hurricanes!
What do you like best about the product?
Having a cloud-based AD relieves a lot of stress in areas with storms and bad weather conditions or for those who heavily rely on remote working.
What do you dislike about the product?
Reporting has seemed to be the most troubling for us so far.
What problems is the product solving and how is that benefiting you?
Being able to push out some software through Jumpcloud has been vastly beneficial. Not having to deal with server hardware saves time and money.
Great Option for Small Business CMDB and Directory
What do you like best about the product?
Ability to manage MacBooks along with Windows and Linux Servers
What do you dislike about the product?
Could use more Software Inventory Features
What problems is the product solving and how is that benefiting you?
Unified Username/Password between Directory (Google Worksuite) and MacBook / Server logins.
A product that works. What a concept.
What do you like best about the product?
The number one factor that I enjoy is that JumpCloud seems to actually (bear with me here if you are used to other vendors) test their solutions BEFORE rolling them out to the public.
If it says it does something, JumpCloud will do that thing.
Extremely refreshing.
If it says it does something, JumpCloud will do that thing.
Extremely refreshing.
What do you dislike about the product?
So far, the system works and the staff is responsive to our needs, so I don't really have any complaints.
What problems is the product solving and how is that benefiting you?
Cloud-based identity/SOA is very freeing. No VPN requirement for policy or authentication, redundant cloud-based RADIUS authentication, MDM for Mac devices, encryption policies...an always expanding suite of tools that extend to hybrid networks in ways that other vendors have not begun to realize.
Amazing product
What do you like best about the product?
Amazing product, lots of new features and bespoke support service.
What do you dislike about the product?
Nothing at the moment - everything runs smoothly.
What problems is the product solving and how is that benefiting you?
Connecting Mac devices to Directory service.
Jumpcloud - Small but Mighty.
What do you like best about the product?
Their Support has been pretty amazing. They are constantly making upgrades and changes to their service. The tool does what it's supposed to.
What do you dislike about the product?
I feel like they have some room for improvements around the UI for Software Installs. I think there are ways to make it much more user friendly. Also they collect a bunch of device data, but some of it is not able to be pulled into a report even though it's in JumpCloud
What problems is the product solving and how is that benefiting you?
It provides simple access to the main needs of Active Directory/SCCM
Impressed with JumpCloud’s platform and features
What do you like best about the product?
JumpCloud has made managing our user directory easy and seamless across platforms. It has also allowed us to centrally manage our workstations to ensure all have an identical setup.
What do you dislike about the product?
Having used Microsoft AD for years, I found JumpCloud didn't have exact parity of features and capabilities, which isn't necessarily a bad thing. It was fairly easy to get used to managing things via JumpCloud though, and I was able to achieve everything I needed to do,, without having to manage extra hardware.
What problems is the product solving and how is that benefiting you?
Off-premise management, easy directory setup and maintenance, easy SSO setup for various applications and services, and great integration with GSuite.
Great service with excellent documentation and free trial
What do you like best about the product?
It was very easy to set up Jumpcloud to set up Radius support -- something that's often time-consuming even if you maintain your own directory services.The fact that I was able to get Radius support working quickly was quite impressive.
What do you dislike about the product?
The documentation gets things backwards in a few places (e.g. confusing Radius client with Radius server).
What problems is the product solving and how is that benefiting you?
My customer needed to support an application that required Radius authentication. For various reasons, we couldn't use their existing directory services, so we added the accounts and were up and running on the same day. Another vendor was pitching a $2000/year Radius service, Jumpcloud was much cheaper!
Recommendations to others considering the product:
Just do it. The free trial makes it no-risk and JumpCloud is easy to set up, so it won't cost much time.
Directory Services (and more) simplified
What do you like best about the product?
JumpCloud is a seamless, easy-to-administer directory tool for the cloud age. The setup is quick and easy, and the licensing model is simplified for easy visibility and understanding, as compared to MS AD licensing, which seems intentionally complex with the goal of laddering up costs and increasing dependency through overburdening licensing layers.
What do you dislike about the product?
RBAC and more seamless policy management took awhile (I was an early adopter in 2015) but it's all in place now, so no lingering complaints there. The licensing is creeping toward a more modular approach, which raises a minor flag given my previous comments on MS's layered licensing muck, but this seems very clear and advertised cleanly in matrix form on website.
What problems is the product solving and how is that benefiting you?
More secure endpoint, systems, and VPN management. The ability to control all these simply without an MSCE knowledge set in place is a huge benefit to a small, hybrid IT team.
Recommendations to others considering the product:
Be sure that it fits your business needs around application management via SSO or LDAP
Easy SSO setup for anyone
What do you like best about the product?
Setting up an SSO it's a no-brainer even for someone as inexperienced as me! It took me no more than 10 minutes to add new users and set up an SSO for them. I'm a software developer and was in need to test some applications I deployed to the cloud with an SSO provider. I had literally no experience whatsoever with SSO nor SAML when I found an article recommending JumpCloud. I opened an account and started fidgeting with it. It took me literally no more than 10 minutes to have it up and run AND integrated with my applications. Honestly, it was mind-blowing how easy and fast that was! Since then I have used it to do further testing and found it to be a very reliable tool in my belt. If you are looking for something that is intuitive and simple to grasp I can't stress enough how well integrated the workflows are. I mean, you can create some users, add them to some groups and have some of the groups implement SSO. How hard can that be? These concepts are intuitive to anyone, so it's really easy to navigate around the application user interface. You can't always say that of any application.
What do you dislike about the product?
I don't think I came across anything I dislike so far... But If I were to say something I would recommend having more in-place tooltips to help people who don't have any clue (like myself) about active directory and authentication and authorization concepts. Having said that, even someone like me, with little to nothing exposure to the topic, could manage to work his way around on the first time and got something done in less than 10 minutes.
What problems is the product solving and how is that benefiting you?
I'm a software developer using SSO to enable access to applications running on a Cloud Platform. At first, it was kind of hard to find an SSO provider that wasn't tied to any particular cloud provider: if you are using Azure, then probably Azure AD is the way, likewise if you are using Amazon Web Services Amazon SSO may be the reasonable answer, and you would probably go with Identity management with Google Cloud Platform, but what if you have applications running on all 3 platforms? what if you want the freedom to switch from one platform to another without having set up all the security again? a tricky question but JumpCloud does the trick.
Recommendations to others considering the product:
If this is your first time, make sure to make some reading on the topic before jumping on. There is a lot of resources out there on Medium and other platforms. Also, make sure you check the documentation to look for a very particular question. If you get really stuck, you can always talk to support, but be ready to clearly explain what are you trying to accomplish, what have you tried so far, and the results you have obtained on each attempt.
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