JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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External reviews are not included in the AWS star rating for the product.
JumpCloud - as an end user
What do you like best about the product?
Easy to use, very nice UI, i like how the UI looks and is easy to use; they are open for suggestions and new ideas. They have a very friendly interface. I can changes my password easily and so does the MFA section is easily edited.
What do you dislike about the product?
Sometimes it feels too simplified; something is missing, yet I cannot point my finger at it. I used to work with Okta, and it was friendlier. I could add links as I wish into the application, and save me some bookmarks as well.
What problems is the product solving and how is that benefiting you?
It solves the need of logging into many systems at the same time; it saves me time and energy, and even some anger :).
Recommendations to others considering the product:
Very simple UI, easy to use, easy to change password and MFA factors, for an end user (less support is needed from the IT)
Easy user and device admin!
What do you like best about the product?
Their UI makes it easy to manage devices and users, and they're constantly adding new features. I'm able to setup new users and apply common policies across the organization quickly. Jumpcloud has all the basic features you'd want like password enforcment, drive encryption, and user suspention. Also, their support, even at the basic level, is outstanding! It gives me a lot of confidence in using them going forward as our company grows.
What do you dislike about the product?
I suppose a feature I'd like is to see how all your policies potentially interact. Also would be nice to have an example of best practices for setting up users and devices. I also had some issues with setting up new users that had existing accounts on their devices, it would have been nice to have a clearer more detaild explination of the account takeover process and to have some examples shown in a timeline fashion.
What problems is the product solving and how is that benefiting you?
For the size of businesses I'm working for, it doesn't make much sense to set up a full MS AD. JumpCloud fits the bill by allowing you to manage user security and devices in a highly scalable way. It really gives these small businesses an easy way to impliment security and user managment in much the same ways as larger ones.
Recommendations to others considering the product:
I would say that if you need user and device management for a small business that has the potential to grow to a medium-sized business, then this is for you. Having the first ten users always be free is an excellent way for you to start using it to see if it fits the bill for what you need.
Excellent!
What do you like best about the product?
Honestly, with JumpCloud I feel secure and there is nothing as important.
What do you dislike about the product?
What to say.. The customer support is responsive, their service is great, I couldn't find any faults..
What problems is the product solving and how is that benefiting you?
I didn't have a problem initially, but jumpcloud surely helped me avoid more than one!
Jumpcloud has helped us bridge the gap between many of our Services
What do you like best about the product?
My favorite part is the active directory integration because it helps us sync accounts across all platforms when paired with jumpcloud s SSO.
What do you dislike about the product?
Nothing at this point as we just started using it I'm sure we will find some minor obstacles but as far as a i can tell JumpCloud has been a great solution for us and will continue to do so.
What problems is the product solving and how is that benefiting you?
We are able to link active directory with jumpcloud and use the sso feature to unify our login systems across our organization. It has also given us the ability to change and update passwords withough having to be onsite or connected to our network over vpn. Jumpcloud also helps us manage our passwords complexity requirements making sure that all of our users passwords are in sync and meet our security requirements to eliminate security concerns. Our security team also used directory insights page to lookup and confirm suspicions about logins and user authentication they also use jumcloud to disable user accounts when employees are terminated. We also use it to disable compromised accounts and change their passwords when there is a security threat. We also use Jumpcloud to delegate users who can acces systems with elevated permissions. We also use it for radius authentication as well as LDAP on our vpn and other services such as Intranet.
Recommendations to others considering the product:
If you are using local Active directory as you're sole identity provider you should look at jumpcloud fore the sole fact that it would allow you to change passwords and preform resets outside your network securely.
The best Cloud alternative for AD
What do you like best about the product?
Completely cloud-based user and device management service. It's a all-in-one solution that makes it very convenient to manage the company with cross-platform systems.
What do you dislike about the product?
Running commands on systems remotely can be improved, as it is sometimes not very clear if the command is actually executing or just frozen or failed.
What problems is the product solving and how is that benefiting you?
JumpCloud help us automate a lot of tasks in our Onboarding/Offboarding processes, which helps provisioning users to multiple SaaS at once, enable SSO and assign devices. Some of these features are available in the Admin console, and the availability of a very straigh-forward and well documented API endpoints allows doing even more advanced things.
User Management made effortless!
What do you like best about the product?
The best thing about JumpCloud is that it offers one centralized administrator dashboard across the Operating System to manage the Access Permissions in scale. Managing Full Disk Encryption, OS Updates, User Roles Assignment are breeze and scallable across the organization. Where it used to be a nightmare with AD.
And not to forget the APIs are surprisingly Powerful, to take things handy! It also plays well with the Google Worplace & Microsoft 365.
And not to forget the APIs are surprisingly Powerful, to take things handy! It also plays well with the Google Worplace & Microsoft 365.
What do you dislike about the product?
Minor UI Revamping needed to
Domain Name Changes are not supported
Domain Name Changes are not supported
What problems is the product solving and how is that benefiting you?
Given the COVID-19 Pandemic, as the remote work tookover we needed some better tool than Azure AD to manage all the staffs streamlined. USer Roles Management controls offered by JumpCloud is great to scale at the organization level (Instead of manually training people of non technical background to do it by themselves by following knowledgebase). It worked for us to get our institution up and running for the Remote-Education.
Recommendations to others considering the product:
If you're planning to switch form Azure AD, Would definately suggest over Auth0 or Okta for it's Ease of Use, and the features that it offers. Even for the Cloud Services like Google Workplace (GSuite) & Microsoft 365 would suggest to have a try.
Good for small businesses
What do you like best about the product?
à la carte features are good for small businesses.
What do you dislike about the product?
Features and reporting options are not as scalable outside of the API.
What problems is the product solving and how is that benefiting you?
I can generate system insights using JumpCloud, which feeds into our Asset lists.
JumpCloud - an all in one solution to control your work place devices
What do you like best about the product?
The ability to control all devices and connect to modern user governance and management tools. One place to rule them all. More than once, JumpCloud saved me from formatting a team member's computer because the team member forgot his password and was locked out of his machine. We have a lot of Macs in the company, and it is one of the best solutions for Macs, and of course, it works as perfectly for Windows machines.
What do you dislike about the product?
Would love to have a quicker support for updated OS versions
What problems is the product solving and how is that benefiting you?
a Domain like controlling employees' devices - multiple devices like Macs, Windows PCs, Mobile devices, etc. We use GSuite Business, and we don't have a domain controller and active directory, so we use JumpCloud to facilitate this functionality
Very cool service. Surprised I had never heard of them before.
What do you like best about the product?
It's kind of out of the way, which as a user who did not opt for MADM makes me happy.
What do you dislike about the product?
I think mostly the parts I don't like are controlled from within our org, so not JumpCloud fault. Sometimes links will appear in dashboard for things which I don't have access to, or it will take local a while to catch up to remote state.
What problems is the product solving and how is that benefiting you?
Centralised control as far as I can tell. My employer has over 100 employees and at that scale, it gets harder to service-desk individual setups
DevOps Friendly Tool JumpCloud
What do you like best about the product?
I daily work with jumpCloud SSO for secure access of AWS and other looks
I like SSO, RunCommand, PolicyManagement, MDM, DeviceGroup, and UserGroup help me to manage Users on VM
I like SSO, RunCommand, PolicyManagement, MDM, DeviceGroup, and UserGroup help me to manage Users on VM
What do you dislike about the product?
I could see windows support is less and also if we add an option to RunCommand to send it output on email notification once after job complete or slack integration
What problems is the product solving and how is that benefiting you?
User Management, Basically used for RBAC on VM, Application and to maintain Audit. We also use it sso to multiple other apps like Aws,elastic.co
It is one place for all App and secured access via 2FA
It is one place for all App and secured access via 2FA
Recommendations to others considering the product:
If you have remote work culture in your Orgnization you should definitely try this
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