JumpCloud
JumpCloud, Inc.External reviews
3,921 reviews
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External reviews are not included in the AWS star rating for the product.
Good Security Features But Lacks Comprehensive Manuals
What do you like best about the product?
I find JumpCloud to be a really good option for managing and securing my company's information. I appreciate the security benefits it provides, including protecting our data and allowing for the removal of data if necessary. Additionally, I find it beneficial that JumpCloud enables me to handle the information for my users and make some upgrades, even though I'm still learning about all the capabilities it offers. JumpCloud's capacity to secure users' information is another aspect I like, as it's crucial for my work. Overall, these features together offer a secure environment that is highly valuable for my company's operations.
What do you dislike about the product?
I find it challenging to locate complete manuals to help set up and configure JumpCloud, which is essential for understanding the security features and making the right configurations. The lack of detailed guides makes the initial setup process difficult. Additionally, despite using JumpCloud, I'm unclear if it supports integrations like antivirus or VPNs, which complicates my ability to enhance security configurations further. Managing the current setup is quite difficult, enough to consider researching other options, suggesting a potential lack of user-friendliness or feature clarity.
What problems is the product solving and how is that benefiting you?
I find JumpCloud secures our company's information, protecting data and allowing user permissions management.
Centralized Management Saves Time, But UI Needs Improvement for Non-Tech Users
What do you like best about the product?
Having a single place to manage all accounts, accesses with audit is a huge timesaver for all companies. Keeps deployments and integrations clean and safe.
What do you dislike about the product?
The UI can be a bit better. For non technical users, it is a huge learning curve.
What problems is the product solving and how is that benefiting you?
Managing employee access to various tools. Having a single place to provide/revoke access of employees is timesaver.
Great Identity Features, But Limited Apple and Linux Support
What do you like best about the product?
Identity more so when it comes to compliance and SSO adaptability
What do you dislike about the product?
Apple and Linux Adoption. It feels like its more inclined to Windows Environments
What problems is the product solving and how is that benefiting you?
Security compliance as it helps manage identity in a centralized way
Centralized Convenience for Modern IT Teams
What do you like best about the product?
JumpCloud is an excellent choice for SMBs and mid-market companies that need to ditch on-premises infrastructure and manage a distributed, mixed-OS workforce with a high security standard. It simplifies the admin's life by consolidating core functions. You trade the extreme depth of specialized tools for incredible breadth and centralized convenience—a trade-off most modern IT teams are happy to make.
What do you dislike about the product?
The user interface is not very good, and I find that there are several aspects of the JumpCloud admin console that are confusing.
What problems is the product solving and how is that benefiting you?
JumpCloud solves the problem of IT sprawl and complexity by unifying user identity, access, and device management across Windows, Mac, and Linux into one cloud platform. This benefits organizations by automating onboarding/offboarding, enforcing Zero Trust security (MFA and policy control), and eliminating the need for expensive, legacy on-premises infrastructure.
Exceptional Multi-Tenancy and Support, Minor Setup Hurdles
What do you like best about the product?
The multi-tenancy feature is implemented exceptionally well, making it simple to switch between different organizations and manage even complex environments with ease. The interface is highly intuitive, and JumpCloud University stands out as the best knowledge base portal I have encountered for any tool.
What do you dislike about the product?
The challenges we faced weren't due to the tool itself, but rather stemmed from some initial difficulties with setting up the account, particularly regarding billing. Fortunately, I had a contact who assisted me in resolving these issues, and now everything is running smoothly.
What problems is the product solving and how is that benefiting you?
This is a more affordable solution for managing assets that are distributed across different locations, especially when there is no domain or VPN available for centralized management. It has been beneficial for us, as it allows us to oversee these devices at a reasonable cost.
Easy to Use with Robust Mobile and Identity Management Features
What do you like best about the product?
This product is easy to use and offers a wide range of features for managing mobile devices and identities. The support team responds quickly and effectively to customer needs and requests.
What do you dislike about the product?
I don't have any particular complaints. The platform has been reliable for us, and we have no plans to move away from JC unless the cost becomes too high.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us to take control and manage our corporate mobile devices, ensuring compliance and access through secure identities.
Centralized Device and User Management Makes Life Easier
What do you like best about the product?
centralized device and user management. great for the IT admins
What do you dislike about the product?
nothing particular to dislike the jumpcloud platform
What problems is the product solving and how is that benefiting you?
the mangement of users and devices
Jumpcloud makes life easier
What do you like best about the product?
Policy management allows my IT team to easily deploy policies to the devices within our environment.
What do you dislike about the product?
Asset management only allows devices with jumpcloud added to the machine to be included.
What problems is the product solving and how is that benefiting you?
MDM Management, remote support, asset management. We have control over all of our devices in our environment, we have a view on all of our devices and can remote wipe if needed. We can also remotely support and application deploys or troubleshooting through jumpcloud.
Efficient SSO & User Management, But Needs More Integrations
What do you like best about the product?
I like how JumpCloud is accessible once set up; it's straightforward and easy. I appreciate being able to go straight from the dashboard to my platform of choice, whether it's GCP, AWS, or anything else. JumpCloud solves the basic issue of authentication and security. It's very beneficial, especially for areas needing various automated processes, which we weren't particularly willing to handle manually. The implementation is rather straightforward. We found good use with the agent in our different devices, allowing us to control them remotely. The company assets are well reported and accounted for.
What do you dislike about the product?
I was thinking perhaps some integrations with JumpCloud would be nice. Better implementation when it comes to integration with Atlassian, which gives some issues.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for user management and SSO applications, solving authentication and security issues. It's beneficial for automating processes we don't want to handle manually, and lets me control devices remotely, ensuring company assets are reported and accounted for.
Great Device Management, But macOS Update Issues Are Frustrating
What do you like best about the product?
Being able to bind users to devices as well as policy
What do you dislike about the product?
macOS update feature is not good, and constantly prompts for updates on fully updated machines. This is a serious deal breaker. Also dislike users not being able to have just one password from their Azure account to manage their mac
What problems is the product solving and how is that benefiting you?
mac management
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