JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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External reviews are not included in the AWS star rating for the product.
Fantastic service!
What do you like best about the product?
We love the variety and ease of use of the program.
What do you dislike about the product?
Unable to work with multiple google domains to a single account.
What problems is the product solving and how is that benefiting you?
SSO!
it was great experience hope users will find it easily
What do you like best about the product?
it was a nice and helpful session, and i am looking for future webinars
What do you dislike about the product?
hope i wish i could have faced any session, but it was nice one
What problems is the product solving and how is that benefiting you?
Not yet used jumpcloud hope will use it in coming days
super easy to setup, easy to deploy new site, easy to control, + RADIUS
What do you like best about the product?
speed of deployment and RADIUS offer for enterprise WiFi. Lot of providers where SSO can be used is another convenience
What do you dislike about the product?
Log viewer and lack of accounting in RADIUS
What problems is the product solving and how is that benefiting you?
Centralized user management, SSO
Great product for the work from anywhere world we live in
What do you like best about the product?
We love having the cloud-based directory and device management - no longer having the need to VPN to the office to sync up. Also, we are able to enforce policies via the cloud such as user lockout policies.
What do you dislike about the product?
The only struggle we had was using the profile migration tool. This was more than likely a user error, as it was the first and only time we tried it.
What problems is the product solving and how is that benefiting you?
We have people working all over the place - home, client offices, our office, etc. Having to worry about connecting to VPN in order to sync passwords, policies, etc was a pain. JumpCloud solved that and then some - adding additional security features on top of AD.
JumpCloud is a great way to manage Windows devices
What do you like best about the product?
The ease of use. The UI is very friendly. Because we have this in place, it makes the IT team much more productive and we have a centralized source to manage our windows devices across the organization. Helps us with audits, so we have a lot of plusses with them. Because it's cloud based, we don't have anything needed in-house or have to create any local servers that are outdated.
What do you dislike about the product?
The customer support is a little bit lacking. It does take a while for us to get help when we need it.
What problems is the product solving and how is that benefiting you?
Managing Windows devices because our current MDM solution only provides services for Mac. The ease of locking a laptop and making sure apps are pushed correctly for devices is a great big plus.
Helpful but not as intuitive..yet.
What do you like best about the product?
Easily being able to access multiple services through SSO
What do you dislike about the product?
That ofttimes the platform does not function properly with mobile apps.
What problems is the product solving and how is that benefiting you?
Managing multiple logins without using a password manager or the complications of multiple devices.
Recommendations to others considering the product:
Get ready to stop managing passwords!
Great alternative to traditional AD
What do you like best about the product?
I no longer have to setup an AD environment to management a group of Windows machines and a small group of users. The solution is very cost effective.
What do you dislike about the product?
Some advanced funtionality is missing if it is for use with a small enterprise.
What problems is the product solving and how is that benefiting you?
Allow user and system management without setting up an AD environment on-prem. This cut down the initial setup time and ongoing maintenance cost.
What I like about JumpCloud is that the users can reset their passwords by themselves.
What do you like best about the product?
What I like about JumpCloud is that the users can reset their passwords by themselves.
What do you dislike about the product?
If a user password has expired, we have to enter our credentials twice in order to log on
What problems is the product solving and how is that benefiting you?
The users can reset their passwords by themselves.
So easy, I forget about it!
What do you like best about the product?
Easy to manage and bring in new equipment. I go weeks forgetting we use JumpCloud; things just work!
What do you dislike about the product?
Communicating with employees how the system works when passwords need re-setting and how that needs to be done in JumpCloud for it and other SAML apps to work properly.
What problems is the product solving and how is that benefiting you?
We can limit the number of passwords people need and use Google Apps as our home directory and manage Windows and Mac devices.
JumpCloud is the perfect solution for onboarding new customers.
What do you like best about the product?
User/Device Management in the Cloud is a godsend.
What do you dislike about the product?
Microsoft Active Directory is so engrained in business culture that such an industry disrupter is a hard sell. JumpClouds continued and constant improvements have it on a path to get the attention of bigger clients but its really geared toward the smaller companies like the kind DiceCo services. Additionally, a phone app would be helpful for resetting passwords in the field when only one Tech is on-call and up on a tower - Yes, that's happened.
What problems is the product solving and how is that benefiting you?
JumpCloud's totally web-based User/Device management makes managing smaller companies without a Technical staff a breeze. No on-site LDAP? Who needs it! No password control or Radius for wireless and Laptops? Jumpy has it. -That's the pet name around the office. My company manages quite a few restaurant chains (Pre-COVID) and one-off Ma' n' Pa operations as well as larger companies and Jumpy has all the tools to make it easy. We manage multiple sites through their multi-tenant portal and with a very small staff.
We like Jumpy's MSOFFICE and Google Suite integration but those companies make it a pain to maintain with the constant re-authing of the products to JumpCloud. I'd like to see a feature that automates that process somehow.
The AD integration is a super-helpful feature for sites that do have on-prem AD and despite having MS Products, real benefits are realized in cloud management in cost-savings over Azure. As an MSP, our favorite sites to manage are those integrated with JumpCloud due to the ease of use and continually growing suite of features. It's gets new customers under management quickly and effectively so we can start making money right away as we grow out their services. We plan to continue on-baording customers to JumpCloud as part of our total products solutions
We like Jumpy's MSOFFICE and Google Suite integration but those companies make it a pain to maintain with the constant re-authing of the products to JumpCloud. I'd like to see a feature that automates that process somehow.
The AD integration is a super-helpful feature for sites that do have on-prem AD and despite having MS Products, real benefits are realized in cloud management in cost-savings over Azure. As an MSP, our favorite sites to manage are those integrated with JumpCloud due to the ease of use and continually growing suite of features. It's gets new customers under management quickly and effectively so we can start making money right away as we grow out their services. We plan to continue on-baording customers to JumpCloud as part of our total products solutions
Recommendations to others considering the product:
Look at how you (or your client) is using AD. Ideal use cases are companies with more than one office or a number of remote users. As the new rule, there are a LOT of Telecommuters nowadays and JumpClouds ability to track and manage those devices from anywhere can shorten your service-ticket aging by 2-fold. I like the idea of using JumpCloud to replace on-prem AD but the fact that it integrates with existing LDAPs is a real plus. Expect some push-back when introducing it but JumpClouds Sales staff will gladly help you explain and sell the product which is like having another arm of your sales team. They're very knowledgable on all aspects of Infrastructure design and will be honest about how well JumpCloud fits your scenario.
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