JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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Fantastic SSO and MDM tool
What do you like best about the product?
Having the ability to maintain policies for users and computers, both with Windows and Apple computers. We are able to create accounts, set users with temp admin access, reset passwords and MFAs, and adjust any groups or directories as needed. And, for managing devices, it has worked great with setting up our Macs and PCs in the system. Currently working on setting up Zero Touch Experience and it is a total game changer and is helping our onboarding to speed up.
What do you dislike about the product?
The agent on Mac computers does not work as well as the agents on Windows computers-- loss of connection occurs a lot more frequently and the agent needs to be reinstalled to fix. Recently, the agent was affected more by the release of macOS 12.2.1, but the uninstall/reinstall of the software fixes the issue. Also, what happens sometimes is some users have mentioned that the JumpCloud app on mobile devices it resetting after an update to the app (verified if the app was deleted and it wasn't)-- sometimes users have the accounts on their phones and when they try to login, it doesn't work (MFAs time out or number for TOTP never work, after trying about 4 different versions)-- tried rebooting devices a couple times with no luck, usually the fix has been to remove and re-add accounts.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us with Single Sign-On and admin privilege adjustments for users, along with managing PCs by setting policies or passwords as needed.
JumpCloud allows us to manage devices and users seamlessly across all platforms
What do you like best about the product?
JumpCloud makes it easy to manage users and devices, it offers many features out of the box, requiring zero infrastructure. It's just what we were looking for.
What do you dislike about the product?
We are a small company and don't really need Directory Insights, now part of the basic package. We would like to be able to pick exactly the feature we need.
What problems is the product solving and how is that benefiting you?
JumpCloud makes it easy to manage our device's fleet, ensuring security. It is syncing with Office 365/Azure AD, which simplifies password management for our users.
it is a good product but there's a lot of features that missing from this product
What do you like best about the product?
integration with chocolate, doing patching so well!!
integration with apple
sso it is great to connect all sites
portal working great and 2fa also
salfe-service -great
integration with apple
sso it is great to connect all sites
portal working great and 2fa also
salfe-service -great
What do you dislike about the product?
there is no admin local user for all computers.
there is no automation to install an agent.
i need to add users one by one to the group - there is no way to get multiple users and to change
there is no sync with a lot of prudact
there is no automation to install an agent.
i need to add users one by one to the group - there is no way to get multiple users and to change
there is no sync with a lot of prudact
What problems is the product solving and how is that benefiting you?
there is no active directory to manage
I can manage users in the web portal
install mac are works aoutomaticlly
install winos w with chocolate, doing patching so well!!
I can manage users in the web portal
install mac are works aoutomaticlly
install winos w with chocolate, doing patching so well!!
Recommendations to others considering the product:
if you are using a mac - it will be the bet for you
IT Manager
What do you like best about the product?
Central directory to control all Saas services and protect with mfa
end-device management
end-device management
What do you dislike about the product?
SSO implementation is not always straightforward
The service is not yet fully mature
The service is not yet fully mature
What problems is the product solving and how is that benefiting you?
central user control, user onboarding and endpoint management
Recommendations to others considering the product:
Good product that always evolving and adding features
Its good for our Organization to maintain the Systems. Its very useful.
What do you like best about the product?
Very easy to use and Configure the systems Easily.Its easy to check system status.
What do you dislike about the product?
No, I dont dislike any thing every this is good.But some time we check systems are disconnected some time.
What problems is the product solving and how is that benefiting you?
I have faced some issues in that the users cannot log in to the system through the Jump cloud. But Jumcloud support teams help me.
Recommendations to others considering the product:
It's a sufficient requirement for us.
This is easy to use
What do you like best about the product?
This is best to manage the system role and easy to track users.
What do you dislike about the product?
Some features are not available. Need to increase more Features in SSo
What problems is the product solving and how is that benefiting you?
this is for SSO use and easy to manage assets inventory
Good Saas based directory service
What do you like best about the product?
Supports Mac, Windows, and Linux environments with Radius authentication and is an excellent replacement for Active Directory
What do you dislike about the product?
There are a few things that need to be added in the future, such as RDP, OU, file permissions, and print management
What problems is the product solving and how is that benefiting you?
Key chain issue on Macbook and need more future features like remote management and OU management
Jumpcloud for K-12 School
What do you like best about the product?
As a K-12 International school, the most important features are the User Management interface and the ability to create unique usernames for our teachers and staff's computer, Google, Office 365, and Adobe.
What do you dislike about the product?
While the Commands tool (running custom script on our staff's computers) is helpful, it could use some upgrades in terms of ease of use, such as different filters for looking for and selecting users or devices.
What problems is the product solving and how is that benefiting you?
User management with Jumpcloud (giving our teachers access to a computer with their account, creating their school Gmail accounts, assigning them a license in Office 365 and Adobe) has made our ICT onboarding procedures more straightforward. We only need to create and manage one account, their Jumpcloud account.
Recommendations to others considering the product:
If you are looking into Jumpcloud for user and access management, try to establish what account creation and management can be automated with Jumpcloud.
No so much experience, I didn’t have enough experience with the platform
What do you like best about the product?
The integrations is of course one of the best things.
What do you dislike about the product?
How an user and different integrations are used, like vpn.
What problems is the product solving and how is that benefiting you?
The ldap integration was nice option to authenticate jumpcloud users into the organization
JumpCloud Cloud Directory - Business Review
What do you like best about the product?
JumpCloud allows our business to manage Windows, macOS, and Linux operating systems. On top of that, it was flexible enough to allow us to integrate SSOs and policy groups, both of which were essential for our company. We were able to integrate both Google Workspace and Microsoft Active Directory into JumpCloud as well. I really like the fact that this is a cloud based solution so our IT team can dedicate resources elsewhere instead of to maintenance.
What do you dislike about the product?
Occasionally, JumpCloud servers go down during business hours, leaving our company stuck with the configurations we have. While this does not happen often, it can be detrimental to business.
What problems is the product solving and how is that benefiting you?
JumpCloud helps solve the issue of having devices that run different types of OS. We can seamlessly manage any OS and implement directory access for Windows machines. We utilize SSO, policy groups, device groups, OS commands, and more. These, in conjunction, allow for smooth operation of business. Whenever a new technology is released that we want to integrate within JumpCloud, given a short amount of time usually the connection is available. We have made SSO integrations between our ERP systems, Helpdesk systems, email, phone systems, and more. JumpCloud solves these issues by not discriminating based on OS types. This allows anyone of any device OS to receive the same benefits.
Recommendations to others considering the product:
Consider all the integrations you have and will need in the future. JumpCloud supports all kinds of integrations from SSO, Active Directory, and device and policy management. This is a cloud directory system and will not require any kind of hardware setup other than installs on user machines.
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