JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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Cross platform and ecosystem management made simple
What do you like best about the product?
It's affordable and easy to use. There's nothing to maintain, and it helps with all sorts of things including management of Windows, macOS, Linux machines, logins and sync to Google Workspace, RADIUS, SSO, and more!
What do you dislike about the product?
Not much to dislike. It does almost everything I'd expect. A few times m there have been quirks related to macOS encryption, new version, remote login, but they've fixed everything eventually and for new OS releases they're usually ready on or around launch date.
What problems is the product solving and how is that benefiting you?
Mac and Windows management, RADIUS, Google Workspace sync. One stop shop for a lot of management simplifies onboarding and exits.
Simple to use
What do you like best about the product?
It was easy to setup and the interface is simple. It's easier to manage as a small company. Not having to deal with active directory and managing servers is a big plus for us.
What do you dislike about the product?
Some things are missing or don't always work how you expect them to. There isn't as much of a community so finding answers online can sometimes be difficult if not impossible. A lot of times when I search for an answer the top results are written by JumpCloud sales. They'll mention the thing you searched for and how it can be so great for your company, but they won't actually give the answer. So that is a little frustrating.
What problems is the product solving and how is that benefiting you?
A lot cheaper than setting up and managing an AD environment. We had more or less fully moved to the cloud before covid hit, and JumpCloud was a large part of that. Because of this, having everyone move to remote work was seamless.
THE Active Directory Alternative
What do you like best about the product?
JumpCloud is a fantastic alternative to Active Directory. It provides cross platform device management for PCs, Macs, and Linux devices. JumpCloud also serves as an identity provider, providing password synchronization to multiple instances of Google Workspace, Office 365 / AzureAD, user devices, and to systems that utilize LDAP and Radius. You can integrate many apps with SSO and enforce password policies and MFA, and set up conditional policies.
What do you dislike about the product?
One of the painpoints we've had that JumpCloud is addressing is the need for users to reset their password when being bound to a new service like Google Workspace. We had an issue where we integrated a new Google Workspace, and in many instances, it took up to an hour for Google to recognize the new password from JumpCloud. For provisioning some services, like Slack, you are limited in what fields can be pushed from JumpCloud.
What problems is the product solving and how is that benefiting you?
With JumpCloud, our users are able to keep their device passwords in sync with their JumpCloud, Google, and Office 365 accounts, regardless of which device type they use. The ability to manage those multiple device types from one console and platform is a huge time saver. JumpCloud is continually developing their product, and one improvement they made was to allow connecting to multiple instances of Google Workspace. This allowed us to remove another identity provider product and use JumpCloud solely.
Very strong up and coming MDM and SSO provider
What do you like best about the product?
I like how this application both has MDM and SSO capabilities. The SSO capabilities work very well, and the MDM works excellent for both Mac and Windows applications. Some features are lacking in this MDM compared to other products such as JAMF, but the price is much lower than JAMF. The other pro that it has over JAMF is that it has SSO capabilities, so you don't have to use two different products. Some other pros that I would have for this application would be the support of zero-touch enrollment, easy synchronization of passwords on both Mac and Windows, and a grouping system for accessible identity management applications.
What do you dislike about the product?
As mentioned, some features are lacking. Some examples of that would be a more complete application management support on Mac, lack of a self-service console for installing managed apps, and it does not manage mobile endpoints such as phones or tablets. JumpCloud is a rather new contender on the market, and not every single need is met quite yet, but they are adding on to their product with updates frequently.
What problems is the product solving and how is that benefiting you?
JumpCloud is a solid option for businesses looking to move away from the classic Active Directory setup and looking for something more based on the cloud. It has excellent support for SAML/SSO applications. It features a good MDM option for both Mac and Windows systems. You can easily set groups for easy Identity Management, so you may effortlessly provide different applications to users according to their role or their individual needs.
Recommendations to others considering the product:
Be patient for different features as they do listen to their community of users. There is a lot to gain from going to a full cloud directory instead of relying on Active Directory for everything.
Everything we need to avoid traditional AD
What do you like best about the product?
Having a service like this that makes simple to setup multiple OS on distributed networks around the globe. Instead of forcing everyone in the company to move systems or profiles to accommodate a standard AD system
What do you dislike about the product?
As with any AD convincing old school CTO's and CEO's that this is the better way
What problems is the product solving and how is that benefiting you?
Multiple OS' and distributed locations, and integrations into Gsuite and office
Recommendations to others considering the product:
Take the free account for a spin. 10 users and 10 servers were enough for us to see the Value.
Fantastic AD replacement
What do you like best about the product?
Jumpcloud is easy to use and very powerful. The best way I have found to managing remote workers, cross platforms. Sharpen up your powershell skills and have at it.
What do you dislike about the product?
The domain migration utility is not 100% fire and forget, although still not bad.
What problems is the product solving and how is that benefiting you?
Jumpcloud covers a lot of ground, installing/removing software, SSO, 2FA, Radius...
Great Product for any small or large company
What do you like best about the product?
Ease of use. Simple clicks to import users or remove PC features. It even has the ability to add the PC the the account without the need of and IT person on site. The time the IT team saves by not having to touch every PC and set up each small detail.
Now we assign a PC to a group and it takes all of the settings that we've assigned for it! Great time saver for the whole company.
It really pays for itself.
Now we assign a PC to a group and it takes all of the settings that we've assigned for it! Great time saver for the whole company.
It really pays for itself.
What do you dislike about the product?
as an admin, having a user login and an admin login,. It would be nice if I had the same log in screen. There isn't much I don't like about it. Having to complain about the login process in pretty small. LOL
What problems is the product solving and how is that benefiting you?
Being able to add or remove users from a PC from anywhere in the world. Adding removing users from our Azure AD is simple, it keeping all passwords the same for all users access the company. It really saves the IT team from having to fix small password problems and really lets us focus on the bigger issues at hand!
Innovative
What do you like best about the product?
Lots of integration options, can join to many systems
What do you dislike about the product?
Nothing in particular. all of these kind of systems have a steep learning curve
What problems is the product solving and how is that benefiting you?
In the end it did not quite fill the niche we were looking for of joining azure AD to other systems.
JumpCloud is amazing!
What do you like best about the product?
how easy it is to use, the GUI is great!
What do you dislike about the product?
Nothing, I think it is the service I was looking for.
What problems is the product solving and how is that benefiting you?
I use it to authenticate, authorize, and manage users as a test environment in the company I work for.
Recommendations to others considering the product:
If you are a technical writter, and you need a platform where you can authorize, authenticate, test, and manage devices, users, and applications, I guess you have to give JumpCloud a shot.
Excellent identity/resource management in the cloud
What do you like best about the product?
Really easy to handle user identities across multiple systems/softwares.
I love the new MDM functionality with the ability to preconfigure policies for new devices automatically.
I love the new MDM functionality with the ability to preconfigure policies for new devices automatically.
What do you dislike about the product?
Not possible to add custom apps to the software management for Mac at the moment.
What problems is the product solving and how is that benefiting you?
We went from having multiple logins across multiple software:s and systems to just having the JumpCloud credentials for almost everything.
Very helpful for remote work and simplifies support.
Very helpful for remote work and simplifies support.
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