JumpCloud
JumpCloud, Inc.External reviews
3,706 reviews
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Fantastic platform for SMEs that want to build a robust platform!
What do you like best about the product?
It is pre-built. Adding integrations are sometimes complex, but that complexity would exist with any directory. The guides are comprehensive too; sometimes they can be hard to follow, but these are highly complex topics, so it is inevitable..
What do you dislike about the product?
Support is decent, but sometimes I have needed to supply the same information more than once and I've needed to repeat diagnostic steps on the instructions of the support team.. Again, this is not unique to JumpCloud, but ideally it would be great if support could review cases thoroughly..
What problems is the product solving and how is that benefiting you?
We are a JumpCloud partner, so my review is focused on the benefits to other MSPs; however many of those benefits will apply to end customers too.
The key problem it solves for our customers is being able to address lots of different requirement in one platform. The core cloud directory is useful for all, but if down the line you add a NAS to the business, Cloud LDAP extends JumpCloud there. Similarly, if you deploy a VPN or enterprise Wi-Fi solution, again Cloud RADIUS extends the power of JumpCloud again!
The key problem it solves for our customers is being able to address lots of different requirement in one platform. The core cloud directory is useful for all, but if down the line you add a NAS to the business, Cloud LDAP extends JumpCloud there. Similarly, if you deploy a VPN or enterprise Wi-Fi solution, again Cloud RADIUS extends the power of JumpCloud again!
Recommendations to others considering the product:
Some of the integration steps are complex, so if you struggle, look for a partner that can help!
JumpCloud is a powerful, convenient way to manage IT
What do you like best about the product?
SSO, device management, policies, BitLocker/FileVault key storage
What do you dislike about the product?
It can be confusing for new users who aren't accustomed to cloud based management
What problems is the product solving and how is that benefiting you?
Device management, user management, SSO, software deployment
Recommendations to others considering the product:
Consider trying it. It's free to use for organizations under 10 users, so there's no risk to trying it.
The first and most crucial step on my ZeroTrust Networking and various compliance initiatives.
What do you like best about the product?
I love the single source of truth in a cloud-native platform. For me, this feels a little like Git for Users/Devices in that I trust that this is where my users/devices live, not spread out across dozens of disparate systems. Also... dead simple ssh with mfa on Linux... MIND BLOWN!
What do you dislike about the product?
Currently, there is no support for device management on Chromebooks or Android.
What problems is the product solving and how is that benefiting you?
I have been spinning my wheels in implementing ZeroTrust principles in my network, trying to set up the myriad of tools to extend an on-prem directory. I realize I was stuck in 2010, resulting in an unhealthy relationship with Microsoft Active Directory. Now I can tie in all the different services on the cloud to a directory that doesn't so much care about the underlying infrastructure, I can focus on the users and devices and let JumpCloud keep the lights on for me.
Also, I recently had a few gaps in my HIPAA security audit, and I was able to address them very simply with JumpCloud. This turned a fairly lengthy process of configuration management for predominantly mobile devices into a very simple and well-documented solution. The result is I passed my HIPAA verification.
Also, I recently had a few gaps in my HIPAA security audit, and I was able to address them very simply with JumpCloud. This turned a fairly lengthy process of configuration management for predominantly mobile devices into a very simple and well-documented solution. The result is I passed my HIPAA verification.
Recommendations to others considering the product:
Look long and hard before you dig into AzureAD or extend an on-prem directory. Kick the tires with the JumpCloud free tier. You will probably find everything you need without perpetuating a headache with ActiveDirectory, you might need a little more peace of mind and reduced stress without AD replicas to keep track of. Read the Ebook "Breaking Up With Active Directory", it's funny but so true!
A great product not only for IDM
What do you like best about the product?
A simple, effortless to implement and use solution that helps you to manage not only identities but also endpoint security in a multiplatform environment.
We started using Jumpcloud for IDM, and then we realize we can use it for other purposes and together with other teams.
We started using Jumpcloud for IDM, and then we realize we can use it for other purposes and together with other teams.
What do you dislike about the product?
It lacks good reporting capabilities, so you need to export the information to be processed externally. Some features are not available for Linux.
What problems is the product solving and how is that benefiting you?
We're centralizing a lot of capabilities in one tool: Jumpcloud. These capabilities are Identity Management, Endpoint Security, Application Management, Local Admin Management, Security Monitoring, and Incident Response.
Recommendations to others considering the product:
It would be best if you rethought your IDM and other processes when you start with Jumpcloud. If you do it in that way, you could have more reliable, automated, and straightforward processes.
A Modern Cloud-Based AD solution for any company that wants to streamline their device management
What do you like best about the product?
As the Head of Engineering at an early-stage FinTech startup with no central office, I did not want to maintain any physical infrastructure for managing our entire IT infrastructure. JumpCloud's solution is cloud-native, easy to set up and a lot simpler to manage than the Active Directory.
What do you dislike about the product?
JumpCloud's product is still evolving to provide a lot of the functionality that you would get from a fully-featured Active Directory solution. So, we have run into some feature gaps for managing Mac and Linux devices.
Nevertheless, our Customer Support representatives have been very helpful in suggesting alternatives until the feature is added natively to JumpCloud.
Nevertheless, our Customer Support representatives have been very helpful in suggesting alternatives until the feature is added natively to JumpCloud.
What problems is the product solving and how is that benefiting you?
We wanted to have a cloud-native solution that could help us with the following:
1. Manage all our endpoints (Windows, macOS and Linux) and enforce security policies mandatory for companies in the Finance industry
2. Maintain a Registry of all Company Assets
3. Centralized Identity and Access Management to various services and tools
4. Remotely execute commands and push software to endpoints
5. Maintain a log of access to the devices
6. Remotely lock/wipe devices if they get lost
1. Manage all our endpoints (Windows, macOS and Linux) and enforce security policies mandatory for companies in the Finance industry
2. Maintain a Registry of all Company Assets
3. Centralized Identity and Access Management to various services and tools
4. Remotely execute commands and push software to endpoints
5. Maintain a log of access to the devices
6. Remotely lock/wipe devices if they get lost
Recommendations to others considering the product:
If you don't have as much endpoint management as I do, I would recommend taking out time to understand their overall system model. That investment will help you understand how to structure your user groups, device groups, device policies and access control.
it was really interesting , featuers are very nice
What do you like best about the product?
integration with Office 365, saml integration, plugins
What do you dislike about the product?
it do not have integration with public github integration
What problems is the product solving and how is that benefiting you?
patch management, end point management, MDM for mac, user creations in jumpcloud reflecting immedtley , it is very quick feature
Excellent cloud platform
What do you like best about the product?
The cloud directory is a plus, all things connected and working in one place and very secure. unify on-premises with could is a plus.
What do you dislike about the product?
So far everything works as expected, no problem at all!
What problems is the product solving and how is that benefiting you?
Is a powerful tool to manage people remotely, working on these time of pandemic it has been very useful working in a service cloud like this one.
Recommendations to others considering the product:
I would like to recommend this platform 10/10 , versatile, easy to use and train .
Jumpcloud Review
What do you like best about the product?
Jumpcloud is very versatile and it's the only product that can control authentication on individual endpoints from a central cloud resource so that's been very helpful for our organization.
What do you dislike about the product?
I wouldn't say we dislike anything about Jumpcloud but I know they are working on more and more integrations. SSO can use some additional development as well as enforcing MFA through SSO to other apps.
What problems is the product solving and how is that benefiting you?
Authentication to cloud resources, provisioning of accounts, and SSO primarily.
Recommendations to others considering the product:
This product has really been developed as a solution for today's technology trends. It's very forward moving and they've worked on a lot of additional functionality in the last two years. I highly recommend using it vs. trying to use any sort of on-prem directory service.
Very easy to use and you can do a lot with it
What do you like best about the product?
The colours on main areas helps with people with dyslexia
What do you dislike about the product?
Keeps logging me out and I have to keep logging back in
What problems is the product solving and how is that benefiting you?
I have not use this type of system but from what I have use on it. It works well and is not to confusing but it dos keep logging me out and I have to log back on but other then that it is good.
Recommendations to others considering the product:
Very good app works well and is easy to use.
Good alternative for on prem directories
What do you like best about the product?
Easy and cloudbased configuration, no on prem infra needed
What do you dislike about the product?
Nothing really based on my test ing so far
What problems is the product solving and how is that benefiting you?
Variety of deployment needs including user level specific setups and access
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